Package Concierge vs Fetch Resident
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Package Concierge
Manage your package deliveries with ease. This app allows residents to track incoming packages, scan barcodes for retrieval, manage household members, and receive instant notifications. Update your account information and billing details conveniently.
- Track deliveries
- Scan barcode for retrieval
- Manage dependents
- Activate push notifications
- Update billing information
- Register account
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This App is for users of the Package Concierge system. Using the App, Residents can register their account, track deliveries, scan their barcode, manage dependents, activate push notifications, and update billing information. Package Concierge is an electronic locker system used at apartment communities to manage the package delivery and retrieval process. The system contains various sized lockers operated by a touch screen. The kiosk displays all residents who live at the community to carriers delivering packages. Residents are notified of package deliveries via email, text message, or phone call. The mobile app was created for user convenience. Through the app, residents have the ability to register their account and update its information, track deliveries, scan their barcode, manage dependents, activate push notifications, and update billing information.
Fetch Resident
This app provides residents of specific communities with convenient delivery services for packages, groceries, and household essentials. It also offers full-service self-storage solutions with door-to-door pickup and delivery, aiming to save users time and reduce daily hassles.
- Same-day package delivery
- Unlimited free 2-hour grocery delivery
- Containerized self-storage
- Door-to-door pickup and delivery
- Household essentials delivery
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Modern living, delivered to your door. One App, 4 smart services to save you time, money, and peace of mind every day. Our services exclusively for residents of Fetch communities: Same-day, direct to your door package delivery. Unlimited free 2-hour delivery of your grocery favorites and household essentials. No fees. No tipping. Ever. Self-storage, built for renters. Full service, containerized storage-- with delivery and pickup straight from your door. No more package problems, grocery runs, or running out of space--- just more freedom to do what you actually want. You tap, we Fetch, that’s the whole thing.
Screenshots
Verdict
The clearest difference is rating: Fetch Resident at 4.5 against Package Concierge's 1.6. Fetch Resident also leads on update cadence (fortnightly vs every 7 months) and ratings volume (22K vs 23). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Fetch Resident holds the better App Store score, 4.5 against 1.6. That said, the two scores are not equally well evidenced: Fetch Resident has 22K ratings behind it against 23, so its average is the more settled of the two. Written reviews split almost evenly too, at 8% and 8% positive.
Package Concierge ships an update every 7 months, Fetch Resident fortnightly. The most recent releases landed on September 6, 2026 and September 25, 2026 respectively.
| Parameter | Package Concierge | Fetch Resident |
|---|---|---|
| Price | Free | Free |
| Rating | 1.6 (23 ratings) | 4.5 (22K ratings) — better |
| Positive reviews | 7.8% of reviews | 8.4% of reviews — better |
| Number of ratings | 23 | 22K — better |
| Update frequency | Every 7 months | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad — better | iPhone |
| Requires iOS | 16.0 | 16.0 |
| Further details — not scored | ||
| Size | 130 MB | 311 MB |
| Age rating | 4+ | 4+ |
| Developer | Package Concierge | Fetch Package, Inc |
Customer experience
Package Concierge
Fetch Resident
User reviews
Package Concierge
From 23 App Store ratingsWhat we love
- 👍 Easy package retrieval with barcode
- 👍 Convenient for package access
- 👍 Service can be smooth for some
Room to improve
- 🐛 App crashes frequently
- 🐛 Registration issues (loops, errors)
- 🐛 Login problems
- 🐛 No notifications for packages
- 🐛 App is outdated/unoptimized
Fetch Resident
From 22K App Store ratingsWhat we love
- 🚀 Prompt and detailed delivery
- 🔒 Secure package handling
- 👍 Convenient delivery scheduling
- 👍 Responsive customer service
Room to improve
- 🐛 Missed/delayed deliveries
- 🐛 Lost or missing packages
- 👎 Poor communication and lack of updates
- 👎 Unreliable service
- 👎 Forced to use the service
Bugs and requests
Package Concierge
Reported bugs
17 issues- App crashes constantly
- Registration process stuck in a loop
- Cannot log in
- Barcode scanner fails
- Notifications not received
Show 12 moreShow fewer
- Lockers malfunction
- App not optimized for newer iPhones
- System errors during login
- Username not found after registration
- Push notifications not working
- App requires internet connection for barcode
- Delivery drivers cannot access system
- Account removed after review
- System frequently breaks down
- No support for password managers
- App does not work offline
- Accessibility options ignored
Requested features
12 requests- Update app for modern displays
- Add Apple Wallet support
- Improve barcode scanner reliability
- Implement dark mode
- Add widget for quick access
Show 7 moreShow fewer
- Improve registration process
- Better customer support responsiveness
- Allow family member package pickup
- Fix notification issues
- Support password managers
- Improve app design and UI
- Add vacation mode option
Fetch Resident
Reported bugs
3 issues- Delivery windows not honored
- Packages delivered to wrong addresses
- Inability to reach customer service
Requested features
3 requests- Ability to select individual packages for delivery
- Improved communication and notification system
- Better customer support options
In-app purchases
Package Concierge
No in-app purchases
Fetch Resident
No in-app purchases
Questions
Is Package Concierge free?
Is Fetch Resident free?
Which has better reviews, Package Concierge or Fetch Resident?
Do Package Concierge or Fetch Resident have ads?
Which is updated more often, Package Concierge or Fetch Resident?
Other comparisons
