Comparison

Pepco vs Package Concierge

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Pepco

Manage your utility account on the go with this application. Easily view and pay bills, report outages, and track restoration status. It offers features for both residential and business customers, allowing for convenient account management and alerts.

Highlights
  • View and pay bills
  • Report and check outage status
  • View outage map
  • Check account balance
  • Manage AutoPay and Budget Billing
  • Set outage and bill alerts
Read full description

Pepco’s free app allows you to easily access your account information on the go. The app makes it simple to manage more than one account at a time and is available to both residential and business customers on your smartphone or tablet. You can report your outage and stay up-to-date on the restoration status from anywhere. Key features include: · Effortlessly view and pay your bill · Report and check outage status · View the outage map · Check balance · View account activity · Manage your AutoPay and Budget Billing settings · Report an outage without signing in · View usage data, bill forecast and trends · Compare your bills · Set alerts for outage status, when your bill is ready, upcoming payment reminders, and more

About

Package Concierge

Manage your package deliveries with ease. This app allows residents to track incoming packages, scan barcodes for retrieval, manage household members, and receive instant notifications. Update your account information and billing details conveniently.

Highlights
  • Track deliveries
  • Scan barcode for retrieval
  • Manage dependents
  • Activate push notifications
  • Update billing information
  • Register account
Features
Read full description

This App is for users of the Package Concierge system. Using the App, Residents can register their account, track deliveries, scan their barcode, manage dependents, activate push notifications, and update billing information. Package Concierge is an electronic locker system used at apartment communities to manage the package delivery and retrieval process. The system contains various sized lockers operated by a touch screen. The kiosk displays all residents who live at the community to carriers delivering packages. Residents are notified of package deliveries via email, text message, or phone call. The mobile app was created for user convenience. Through the app, residents have the ability to register their account and update its information, track deliveries, scan their barcode, manage dependents, activate push notifications, and update billing information.

Screenshots

Pepco4 screens
Package Concierge3 screens

Verdict

The call

The clearest difference is rating: Pepco at 4.7 against Package Concierge's 1.6. Pepco also leads on ratings volume (15K vs 23) and review sentiment (26% vs 8%). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Pepco holds the better App Store score, 4.7 against 1.6. That said, the two scores are not equally well evidenced: Pepco has 15K ratings behind it against 23, so its average is the more settled of the two. Written reviews point the same way: 26% of Pepco's written reviews are positive against 8% of Package Concierge's.

UpkeepUpdate frequency

Pepco ships an update every 2 months, Package Concierge every 7 months. The most recent releases landed on September 24, 2026 and September 6, 2026 respectively.

Scorecard4 real differences · 6 level
Pepco versus Package Concierge: the parameters behind the verdict, then further details
ParameterPepcoPackage Concierge
PriceFreeFree
Rating4.7 (15K ratings) — better1.6 (23 ratings)
Positive reviews26.3% of reviews — better7.8% of reviews
Number of ratings15K — better23
Update frequencyEvery 2 months — betterEvery 7 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, Apple Watch — betteriPhone, iPad
Requires iOS17.016.0 — better
Further details — not scored
Size164 MB130 MB
Age rating4+4+
DeveloperEXELON BUSINESS SERVICES COMPANY, LLCPackage Concierge

Customer experience

Pepco

All ratings13,070 ratings
Positive92.5%
Neutral1.9%
Negative5.6%
Written reviews179 reviews
Positive26.3%
Neutral7.8%
Negative65.9%

Package Concierge

All ratings23 ratings
Positive17.4%
Neutral0.0%
Negative82.6%
Written reviews64 reviews
Positive7.8%
Neutral3.1%
Negative89.1%

User reviews

Pepco

From 15K App Store ratings

What we love

  • 👍 Easy to use
  • 🚀 Convenient app
  • 💡 Great app to pay bills and check usage
  • 🚀 Excellent app functionality

Room to improve

  • 🐛 App not working/malfunctioning
  • 🐛 Login issues
  • 🐛 Billing issues and high bills
  • 🐛 Unreliable app performance
  • 🐛 Lack of access to billing information

Package Concierge

From 23 App Store ratings

What we love

  • 👍 Easy package retrieval with barcode
  • 👍 Convenient for package access
  • 👍 Service can be smooth for some

Room to improve

  • 🐛 App crashes frequently
  • 🐛 Registration issues (loops, errors)
  • 🐛 Login problems
  • 🐛 No notifications for packages
  • 🐛 App is outdated/unoptimized

Bugs and requests

Pepco

Reported bugs

3 issues
  • Networking errors preventing login
  • Inability to view or pay bills through the app
  • Frequent app crashes and freezes

Requested features

3 requests
  • Bring back thermostat control feature
  • Add biometric login options (e.g., Face ID, fingerprint)
  • Improve app stability and reliability

Package Concierge

Reported bugs

17 issues
  • App crashes constantly
  • Registration process stuck in a loop
  • Cannot log in
  • Barcode scanner fails
  • Notifications not received
Show 12 more
  • Lockers malfunction
  • App not optimized for newer iPhones
  • System errors during login
  • Username not found after registration
  • Push notifications not working
  • App requires internet connection for barcode
  • Delivery drivers cannot access system
  • Account removed after review
  • System frequently breaks down
  • No support for password managers
  • App does not work offline
  • Accessibility options ignored

Requested features

12 requests
  • Update app for modern displays
  • Add Apple Wallet support
  • Improve barcode scanner reliability
  • Implement dark mode
  • Add widget for quick access
Show 7 more
  • Improve registration process
  • Better customer support responsiveness
  • Allow family member package pickup
  • Fix notification issues
  • Support password managers
  • Improve app design and UI
  • Add vacation mode option

In-app purchases

None

Pepco

No in-app purchases

None

Package Concierge

No in-app purchases

Questions

Is Pepco free?
Pepco is free to download, with no in-app purchases.
Is Package Concierge free?
Package Concierge is free to download, with no in-app purchases.
Which has better reviews, Pepco or Package Concierge?
Pepco is rated higher. Pepco averages 4.7 out of 5 from 15K ratings, while Package Concierge averages 1.6 from 23 ratings.
Do Pepco or Package Concierge have ads?
Neither Pepco nor Package Concierge shows ads.
Which is updated more often, Pepco or Package Concierge?
Pepco ships an update every 2 months, and Package Concierge every 7 months. Most recently, Pepco was updated on September 24, 2026 and Package Concierge on September 6, 2026.

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