Pepco vs Package Concierge
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Pepco
Manage your utility account on the go with this application. Easily view and pay bills, report outages, and track restoration status. It offers features for both residential and business customers, allowing for convenient account management and alerts.
- View and pay bills
- Report and check outage status
- View outage map
- Check account balance
- Manage AutoPay and Budget Billing
- Set outage and bill alerts
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Pepco’s free app allows you to easily access your account information on the go. The app makes it simple to manage more than one account at a time and is available to both residential and business customers on your smartphone or tablet. You can report your outage and stay up-to-date on the restoration status from anywhere. Key features include: · Effortlessly view and pay your bill · Report and check outage status · View the outage map · Check balance · View account activity · Manage your AutoPay and Budget Billing settings · Report an outage without signing in · View usage data, bill forecast and trends · Compare your bills · Set alerts for outage status, when your bill is ready, upcoming payment reminders, and more
Package Concierge
Manage your package deliveries with ease. This app allows residents to track incoming packages, scan barcodes for retrieval, manage household members, and receive instant notifications. Update your account information and billing details conveniently.
- Track deliveries
- Scan barcode for retrieval
- Manage dependents
- Activate push notifications
- Update billing information
- Register account
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This App is for users of the Package Concierge system. Using the App, Residents can register their account, track deliveries, scan their barcode, manage dependents, activate push notifications, and update billing information. Package Concierge is an electronic locker system used at apartment communities to manage the package delivery and retrieval process. The system contains various sized lockers operated by a touch screen. The kiosk displays all residents who live at the community to carriers delivering packages. Residents are notified of package deliveries via email, text message, or phone call. The mobile app was created for user convenience. Through the app, residents have the ability to register their account and update its information, track deliveries, scan their barcode, manage dependents, activate push notifications, and update billing information.
Screenshots
Verdict
The clearest difference is rating: Pepco at 4.7 against Package Concierge's 1.6. Pepco also leads on ratings volume (15K vs 23) and review sentiment (26% vs 8%). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Pepco holds the better App Store score, 4.7 against 1.6. That said, the two scores are not equally well evidenced: Pepco has 15K ratings behind it against 23, so its average is the more settled of the two. Written reviews point the same way: 26% of Pepco's written reviews are positive against 8% of Package Concierge's.
Pepco ships an update every 2 months, Package Concierge every 7 months. The most recent releases landed on September 24, 2026 and September 6, 2026 respectively.
| Parameter | Pepco | Package Concierge |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (15K ratings) — better | 1.6 (23 ratings) |
| Positive reviews | 26.3% of reviews — better | 7.8% of reviews |
| Number of ratings | 15K — better | 23 |
| Update frequency | Every 2 months — better | Every 7 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, Apple Watch — better | iPhone, iPad |
| Requires iOS | 17.0 | 16.0 — better |
| Further details — not scored | ||
| Size | 164 MB | 130 MB |
| Age rating | 4+ | 4+ |
| Developer | EXELON BUSINESS SERVICES COMPANY, LLC | Package Concierge |
Customer experience
Pepco
Package Concierge
User reviews
Pepco
From 15K App Store ratingsWhat we love
- 👍 Easy to use
- 🚀 Convenient app
- 💡 Great app to pay bills and check usage
- 🚀 Excellent app functionality
Room to improve
- 🐛 App not working/malfunctioning
- 🐛 Login issues
- 🐛 Billing issues and high bills
- 🐛 Unreliable app performance
- 🐛 Lack of access to billing information
Package Concierge
From 23 App Store ratingsWhat we love
- 👍 Easy package retrieval with barcode
- 👍 Convenient for package access
- 👍 Service can be smooth for some
Room to improve
- 🐛 App crashes frequently
- 🐛 Registration issues (loops, errors)
- 🐛 Login problems
- 🐛 No notifications for packages
- 🐛 App is outdated/unoptimized
Bugs and requests
Pepco
Reported bugs
3 issues- Networking errors preventing login
- Inability to view or pay bills through the app
- Frequent app crashes and freezes
Requested features
3 requests- Bring back thermostat control feature
- Add biometric login options (e.g., Face ID, fingerprint)
- Improve app stability and reliability
Package Concierge
Reported bugs
17 issues- App crashes constantly
- Registration process stuck in a loop
- Cannot log in
- Barcode scanner fails
- Notifications not received
Show 12 moreShow fewer
- Lockers malfunction
- App not optimized for newer iPhones
- System errors during login
- Username not found after registration
- Push notifications not working
- App requires internet connection for barcode
- Delivery drivers cannot access system
- Account removed after review
- System frequently breaks down
- No support for password managers
- App does not work offline
- Accessibility options ignored
Requested features
12 requests- Update app for modern displays
- Add Apple Wallet support
- Improve barcode scanner reliability
- Implement dark mode
- Add widget for quick access
Show 7 moreShow fewer
- Improve registration process
- Better customer support responsiveness
- Allow family member package pickup
- Fix notification issues
- Support password managers
- Improve app design and UI
- Add vacation mode option
In-app purchases
Pepco
No in-app purchases
Package Concierge
No in-app purchases
Questions
Is Pepco free?
Is Package Concierge free?
Which has better reviews, Pepco or Package Concierge?
Do Pepco or Package Concierge have ads?
Which is updated more often, Pepco or Package Concierge?
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