This app is awful
Amazon says a package is delivered, and I have to wait HOURS before I’m able to pick it up.
This should be a red flag
If the apartment complex has this as a package drop off, you should consider both not ordering stuff to your apartment, or don't stay in that complex.
You will run into problems.
The problems will be a repetitive thing.
This app is old and the service is NOT good.
You will run into problems.
The problems will be a repetitive thing.
This app is old and the service is NOT good.
Acero Jensen Park
Biggest scam with the apartment complex. They tend to make new accounts in your name and then charge you when you don’t have access to the account.
Sucks
My account never works
Useless app
The new apartment complex I moved into, uses this worthless service, coming from the Luxor services which is by far so much better and their customer service is great. I get packages and no notifications, trying to contact customer service takes ages, the app crashes and I can keep going on and on but it pointless since nothing will be improved just judging by all the 1 star reviews.
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Terrible seeing
Literally every time I have to use this service I have to call corporate and get my account reset because it is absolutely terrible. I just spent over an hour on the phone and they weren’t able to fix it and weren’t able to fix it. I had to get a supervisor on the phone And after an hour they finally were able to fix it. They forced their service attendance to rush you through their system as fast as possible and hang up on you without verifying that you’ve actually completed what’s required to have your account work
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Package held Hostage
First and only time I will be using this service. They make you pay $10 to activate your account, I have yet to do so until my first package arrived. I now cannot add my credit card and my package is being held in the storage containers. I don’t have access to my own package and the website and app will not take my credit card to activate my account.
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Registration is impossible
These people are morons, I literally can't create an account. It's a loop of "that account already exists" followed by "there's no record of that account" depending on whether you are trying to create an account or login 🙄
App still not adapted to edge to edge displays
8 years after the release of the iPhone X, the first with an edge to edge display, this app is still not adapted to those displays and is letterboxed. They simply haven’t bothered updating it over the past 8 years which screams ultimate laziness in my opinion. Avoid using it if you don’t have to.
OPT OUT, DO NOT USE
Terrible system. I continually get random “welcome” emails from the app with a new user name and pin. I think I’ve been randomly given 6 or 7 new usernames and pins. Also, most of the time the delivery driver is not able to access the system so your packages get returned as “delivery attempted,” or “unable to deliver.” Spare yourself the pain and opt out so your packages get delivered directly to your apartment or front door.
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worses
Registration Failed!
Username may not exist or is already registered. Check that the information you entered is correct or try again later.
Retry
I’ve been trying to register for an hour to pick up my parcel. No options to create a new user name.
Username may not exist or is already registered. Check that the information you entered is correct or try again later.
Retry
I’ve been trying to register for an hour to pick up my parcel. No options to create a new user name.
package concierge = dont get your parcels in lockers
I moved to fort worth and my apartment complex uses them. The package gets delivered and they send no notification. My usename never exists for them and hence i never get my packages on time. They are high on apps etc, but their application interface, the barcode, nothing ever works. The app crashes every time.
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Ugly Looking App
Looks horrible on a modern iPhone. Plus no support for password manager. There is no widget or lock screen quick access. I hope you did not pay anyone to create this. I think even AI will do a better job to create this app
Fraud
They will steal your money.
Notifications don’t work.
No app notifications, no text, no email. Throw the whole company away and start over.
Ugly, unfunctional app
This app looks like it was made in 2005 and hasn’t been looked at since. Their website isn’t better. Sigh.
Ridiculous
I have my account notification for delivery drivers set to only put packages in compartments 4 ft or below, yet the machine always opens compartments above 4 ft. This is an error on package concierge’s side. I spoke with drivers and they confirmed they have no choice on what compartments open. If the option is selected in the app, the machine should automatically ONLY open available compartments 4 ft or below. Common sense! If I had a serious handicap (wheelchair bound etc) I would have already sued!
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The App is out of date
I do not understand all these people complaining about their apartment complexes and Package Concierge in a review for this app. This people are all idiots. The app has nothing to do with the Package Concierge service.
Let's just talk about this app.
The app was last updated over a year ago. Despite that, they have not updated it to match screen sizes of modern iPhones. The menu for accessing your packages exists, but viewing packages in the app requires multiple taps to get to it, and doesn't really present the information in a very user friendly way.
I can't really find any reason to use this app over just going to the package concierge website. You can't even set things like Vacation Mode from the app.
Maybe if they had developers update this with a more modern design, it would make it worth having, but as it stands, it's just a very average app. It works. It could just work better.
Let's just talk about this app.
The app was last updated over a year ago. Despite that, they have not updated it to match screen sizes of modern iPhones. The menu for accessing your packages exists, but viewing packages in the app requires multiple taps to get to it, and doesn't really present the information in a very user friendly way.
I can't really find any reason to use this app over just going to the package concierge website. You can't even set things like Vacation Mode from the app.
Maybe if they had developers update this with a more modern design, it would make it worth having, but as it stands, it's just a very average app. It works. It could just work better.
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Does not respect accessibility options
I selected the option to “deliver my packages to lockers below 4 ft”, and every package I have received (about 6 packages now) has been placed in the top row of the locker at about 6 ft high.
1 Star = Braindead
Having never seen this service before, I have since utilized it for multiple packages. It couldn’t be more simple to operate. Scan the barcode & viola, there’s your package. I mean there’s nothing else to say…
