Frontier Utilities vs IID Customer Connect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Frontier Utilities
Manage your electricity account on the go. View your balance, usage, and plan details. Make secure credit card payments directly from your mobile device.
- View account balance
- Review plan details
- Check current and projected usage
- Make credit card payments
- Access account information
Read full descriptionHide full description
This Frontier Utilities mobile app provides fast and convenient access to all your electricity account information. Review account balance, plan details, current and projected usage, and make a credit card payment all from your phone! Get started today with the Frontier Utilities App from Frontier Utilities. For our privacy policy, visit https://www.frontierutilities.com/PRIVACY-POLICY. Terms of use: https://www.frontierutilities.com/TERMS-OF-USE. The Frontier Utilities mobile app is only available for Texas residential customers at this time. Frontier Utilities, LP PUCT #10169. Frontier Utilities address: 20455 State Highway 249, Suite 200 Houston, Texas 77070
IID Customer Connect
Manage your energy account with ease. View and pay bills, track your energy usage, schedule service changes, and stay informed about local outages. Access programs and services designed for customers.
- View and pay bills
- Monitor energy usage
- Schedule service changes
- Sign up for paperless billing
- Check for outages
- Enroll in programs
Read full descriptionHide full description
The IID Connect app provides quick and easy access to IID energy account information. Log in to view or pay bills, enroll in programs, monitor or compare usage and check for outages in your area. Features include: • View and / or pay your bill online • Review and compare usage history • Schedule move-in or move-out services • Sign-up for paperless billing • Check for outages in your area • Sign-up for Average Bill Payments • Learn about programs and services available to IID customers
Screenshots
Verdict
The clearest difference is update cadence: Frontier Utilities at every 2 weeks against IID Customer Connect's every 6 months. IID Customer Connect's advantage is rating (4.8 vs 4.6). On price, review sentiment, ratings volume and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
IID Customer Connect holds the better App Store score, 4.8 against 4.6. Both are backed by a comparable volume of ratings — 6.1K and 6.4K respectively. Written reviews point the same way: 14% of Frontier Utilities's written reviews are positive against 22% of IID Customer Connect's.
Frontier Utilities ships an update every 2 weeks, IID Customer Connect every 6 months. The most recent releases landed on September 22, 2026 and September 24, 2026 respectively.
| Parameter | Frontier Utilities | IID Customer Connect |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (6.1K ratings) | 4.8 (6.4K ratings) — better |
| Positive reviews | 13.7% of reviews | 21.6% of reviews — better |
| Number of ratings | 6.1K | 6.4K — better |
| Update frequency | Every 2 weeks — better | Every 6 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 — better | 15.6 |
| Further details — not scored | ||
| Size | 298 MB | 36 MB |
| Age rating | 4+ | 4+ |
| Developer | Frontier Utilities | Smart Energy Systems LLC |
Customer experience
Frontier Utilities
IID Customer Connect
Bugs and requests
Frontier Utilities
Not enough reviews yet to summarise bugs or requests.
IID Customer Connect
Reported bugs
5 issues- Can't login
- App not available
- Infinite error loop
- Typing issues
- Crashes often
Requested features
4 requests- Schedule a payment
- Allow paying any amount
- Improve usage tracking
- Add street light outage reporting
In-app purchases
Frontier Utilities
No in-app purchases
IID Customer Connect
No in-app purchases
Questions
Is Frontier Utilities free?
Is IID Customer Connect free?
Which has better reviews, Frontier Utilities or IID Customer Connect?
Do Frontier Utilities or IID Customer Connect have ads?
Which is updated more often, Frontier Utilities or IID Customer Connect?
Other comparisons
