Comparison

IID Customer Connect vs Proptia

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

IID Customer Connect

Manage your energy account with ease. View and pay bills, track your energy usage, schedule service changes, and stay informed about local outages. Access programs and services designed for customers.

Highlights
  • View and pay bills
  • Monitor energy usage
  • Schedule service changes
  • Sign up for paperless billing
  • Check for outages
  • Enroll in programs
Features
Read full description

The IID Connect app provides quick and easy access to IID energy account information. Log in to view or pay bills, enroll in programs, monitor or compare usage and check for outages in your area. Features include: • View and / or pay your bill online • Review and compare usage history • Schedule move-in or move-out services • Sign-up for paperless billing • Check for outages in your area • Sign-up for Average Bill Payments • Learn about programs and services available to IID customers

About

Proptia

Manage community access with this app. Features include visitor management for gatehouses and telephone entry, vehicle directories, and mobile credentials for seamless entry. You can also submit and view tickets, and access a directory of community staff contacts.

Highlights
  • Visitor management
  • Event visitor management
  • Vehicles directory
  • Mobile credential access
  • Ticket submission and viewing
  • Community staff contacts
Features
Read full description

Proptia gives residents a faster, simpler way to manage access to their community. Whether you're inviting guests, sending secure ePasses, managing vehicles, or using your phone as your credential, Proptia keeps everything you need in one beautifully designed app. Features include: • Invite guests and vendors in seconds • Send secure ePasses by text or email • Manage personal and family vehicles • License plate access for seamless community entry • Bluetooth mobile credentials for gates, doors, and amenities • View community contacts and directory information • Submit and track resident tickets • Access community credentials from your mobile device Available exclusively for communities powered by Proptia. Contact your community management team for access.

Screenshots

IID Customer Connect4 screens
Proptia4 screens

Verdict

The call

The clearest difference is update cadence: Proptia at every 3 weeks against IID Customer Connect's every 6 months. IID Customer Connect's advantage is ratings volume (6.4K vs 49) and rating (4.8 vs 4.5). On price, review sentiment, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

IID Customer Connect holds the better App Store score, 4.8 against 4.5. That said, the two scores are not equally well evidenced: IID Customer Connect has 6.4K ratings behind it against 49, so its average is the more settled of the two. Written reviews point the same way: 22% of IID Customer Connect's written reviews are positive against 19% of Proptia's.

UpkeepUpdate frequency

IID Customer Connect ships an update every 6 months, Proptia every 3 weeks. The most recent releases landed on September 24, 2026 and September 22, 2026 respectively.

Scorecard3 real differences · 7 level
IID Customer Connect versus Proptia: the parameters behind the verdict, then further details
ParameterIID Customer ConnectProptia
PriceFreeFree
Rating4.8 (6.4K ratings) — better4.5 (49 ratings)
Positive reviews21.6% of reviews — better19.4% of reviews
Number of ratings6.4K — better49
Update frequencyEvery 6 monthsEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPad
Requires iOS15.6 — better16.0
Further details — not scored
Size36 MB36 MB
Age rating4+4+
DeveloperSmart Energy Systems LLCProptia

Customer experience

IID Customer Connect

All ratings6,407 ratings
Positive94.4%
Neutral1.7%
Negative3.8%
Written reviews51 reviews
Positive21.6%
Neutral13.7%
Negative64.7%

Proptia

All ratings49 ratings
Positive91.8%
Neutral0.0%
Negative8.2%
Written reviews31 reviews
Positive19.4%
Neutral3.2%
Negative77.4%

Bugs and requests

IID Customer Connect

Reported bugs

5 issues
  • Can't login
  • App not available
  • Infinite error loop
  • Typing issues
  • Crashes often

Requested features

4 requests
  • Schedule a payment
  • Allow paying any amount
  • Improve usage tracking
  • Add street light outage reporting

Proptia

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

IID Customer Connect

No in-app purchases

None

Proptia

No in-app purchases

Questions

Is IID Customer Connect free?
IID Customer Connect is free to download, with no in-app purchases.
Is Proptia free?
Proptia is free to download, with no in-app purchases.
Which has better reviews, IID Customer Connect or Proptia?
IID Customer Connect is rated higher. IID Customer Connect averages 4.8 out of 5 from 6.4K ratings, while Proptia averages 4.5 from 49 ratings.
Do IID Customer Connect or Proptia have ads?
Neither IID Customer Connect nor Proptia shows ads.
Which is updated more often, IID Customer Connect or Proptia?
IID Customer Connect ships an update every 6 months, and Proptia every 3 weeks. Most recently, IID Customer Connect was updated on September 24, 2026 and Proptia on September 22, 2026.

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