IID Customer Connect vs Proptia
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
IID Customer Connect
Manage your energy account with ease. View and pay bills, track your energy usage, schedule service changes, and stay informed about local outages. Access programs and services designed for customers.
- View and pay bills
- Monitor energy usage
- Schedule service changes
- Sign up for paperless billing
- Check for outages
- Enroll in programs
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The IID Connect app provides quick and easy access to IID energy account information. Log in to view or pay bills, enroll in programs, monitor or compare usage and check for outages in your area. Features include: • View and / or pay your bill online • Review and compare usage history • Schedule move-in or move-out services • Sign-up for paperless billing • Check for outages in your area • Sign-up for Average Bill Payments • Learn about programs and services available to IID customers
Proptia
Manage community access with this app. Features include visitor management for gatehouses and telephone entry, vehicle directories, and mobile credentials for seamless entry. You can also submit and view tickets, and access a directory of community staff contacts.
- Visitor management
- Event visitor management
- Vehicles directory
- Mobile credential access
- Ticket submission and viewing
- Community staff contacts
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Proptia gives residents a faster, simpler way to manage access to their community. Whether you're inviting guests, sending secure ePasses, managing vehicles, or using your phone as your credential, Proptia keeps everything you need in one beautifully designed app. Features include: • Invite guests and vendors in seconds • Send secure ePasses by text or email • Manage personal and family vehicles • License plate access for seamless community entry • Bluetooth mobile credentials for gates, doors, and amenities • View community contacts and directory information • Submit and track resident tickets • Access community credentials from your mobile device Available exclusively for communities powered by Proptia. Contact your community management team for access.
Screenshots
Verdict
The clearest difference is update cadence: Proptia at every 3 weeks against IID Customer Connect's every 6 months. IID Customer Connect's advantage is ratings volume (6.4K vs 49) and rating (4.8 vs 4.5). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
IID Customer Connect holds the better App Store score, 4.8 against 4.5. That said, the two scores are not equally well evidenced: IID Customer Connect has 6.4K ratings behind it against 49, so its average is the more settled of the two. Written reviews point the same way: 22% of IID Customer Connect's written reviews are positive against 19% of Proptia's.
IID Customer Connect ships an update every 6 months, Proptia every 3 weeks. The most recent releases landed on September 24, 2026 and September 22, 2026 respectively.
| Parameter | IID Customer Connect | Proptia |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (6.4K ratings) — better | 4.5 (49 ratings) |
| Positive reviews | 21.6% of reviews — better | 19.4% of reviews |
| Number of ratings | 6.4K — better | 49 |
| Update frequency | Every 6 months | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.6 — better | 16.0 |
| Further details — not scored | ||
| Size | 36 MB | 36 MB |
| Age rating | 4+ | 4+ |
| Developer | Smart Energy Systems LLC | Proptia |
Customer experience
IID Customer Connect
Proptia
Bugs and requests
IID Customer Connect
Reported bugs
5 issues- Can't login
- App not available
- Infinite error loop
- Typing issues
- Crashes often
Requested features
4 requests- Schedule a payment
- Allow paying any amount
- Improve usage tracking
- Add street light outage reporting
Proptia
Not enough reviews yet to summarise bugs or requests.
In-app purchases
IID Customer Connect
No in-app purchases
Proptia
No in-app purchases








