VanMoof vs Swapfiets
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
VanMoof
Control your electric bike remotely. Lock/unlock, check battery, and track rides. Customize bike settings like motor assistance and lights. Share your bike and report it missing.
- Remote lock/unlock
- Battery level check
- Ride tracking and overview
- Bike settings customization
- Bike sharing
- Report bike as missing
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Get the most out of your VanMoof bike with the official app. It’s all at your fingertips. Lock or unlock your bike, check the battery level, and find where you parked it – all from your phone. Keep an eye out for regular updates geared to take your VanMoof riding experience to the next level. What can you do with the VanMoof app? No matter where you are in the app, it will assist you with your smoothest ride yet: Home * No keys are needed, your bike smartly recognizes you. Unlock your bike with just a tap or create a personal unlock code to easily unlock your bike without your phone. * Check how much battery your bike has (and Powerbank if you have one). * View your current speed, distance, and ride duration on your in-app live dashboard. * Adjust your bike settings instantly on the home screen. You can change your motor assistance, gears, lights, bell sound, and other bike sounds. Rides * Look back at every trip with a detailed ride overview. * You can view every journey, including the time, distance, maximum and average speed, if you stopped, and how much battery it cost. * See how you compare to other VanMoof riders in your city and across the World. Garage * Find all of your bike information, change your bike settings, and view your MyVanmoof profile. * Share your bike with your friends and family. * Mark your bike as missing and send in the Bike Hunters. * If your bike has Apple Find My, you can see the current status. Supported bike models * VanMoof S6 & S6 Open * VanMoof S5 & A5 * VanMoof S4 & X4 * VanMoof S3 & X3 * VanMoof S2 & X2 * VanMoof Electrified S & X * VanMoof Smart S & X * VanMoof Smartbike Disclaimer: App features are dependent on your bike model.
Swapfiets
This service offers a working bicycle for a fixed monthly fee. If your bike has issues, book a service appointment through the app for repair or replacement, either at a store or at your location.
- Monthly bicycle subscription
- Guaranteed working bike
- App-based service booking
- On-demand repair or swap
- Find nearest store
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Swapfiets is world’s first bicycle subscription. For a fixed monthly fee you get a Swapfiets bike and we make sure it always works! If something is wrong with your bike, plan your appointment with our app. You can visit our store or we will come to you, wherever you are in the city. We will fix or swap your bike for a working one. Our app is always ready to help you! - Not a Swapfiets user yet? Sign up in the app! - Flat tire or broken lights? With our app you can book a service in one of our stores or at a location of your choice. All in 20 seconds - Looking for our store? The app will show you the closest Swapfiets store and the opening hours.
Screenshots
Verdict
The clearest difference is rating: Swapfiets at 4.6 against VanMoof's 4.0. Swapfiets also leads on update cadence (every 2 weeks vs monthly). VanMoof's advantage is monetization model (free vs subscription) and review sentiment (54% vs 27%). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Swapfiets holds the better App Store score, 4.6 against 4.0. Both are backed by a comparable volume of ratings — 341 and 519 respectively. Written reviews complicate that: 54% of VanMoof's written reviews are positive against 27% of Swapfiets's, so the app with the better star average is not the one people write more warmly about.
VanMoof ships an update monthly, Swapfiets every 2 weeks. The most recent releases landed on November 6, 2026 and November 2, 2026 respectively.
| Parameter | VanMoof | Swapfiets |
|---|---|---|
| Price | Free | Free |
| Rating | 4.0 (341 ratings) | 4.6 (519 ratings) — better |
| Positive reviews | 54.0% of reviews — better | 26.9% of reviews |
| Number of ratings | 341 | 519 — better |
| Update frequency | Monthly | Every 2 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Subscription |
| Devices | iPhone, iPad, Apple Watch — better | iPhone |
| Requires iOS | 16.0 — better | 16.4 |
| Further details — not scored | ||
| Size | 185 MB | 112 MB |
| Age rating | 4+ | 4+ |
| Developer | VanMoof BV | Swapfiets |
Customer experience
VanMoof
Swapfiets
User reviews
VanMoof
From 341 App Store ratingsWhat we love
- 🚀 Smooth ride
- 🔒 Reliable anti-theft features
- 👍 Sleek and innovative design
- 💡 Useful app integration
- 🚲 Great biking experience overall
Room to improve
- 🐛 Buggy app with connectivity issues
- 🔋 Battery percentage and range tracking inaccuracies
- 👎 Clunky and frustrating app experience
- 🗺️ Unreliable GPS and location tracking
- 🔍 Lack of app customization and personalization
Swapfiets
From 519 App Store ratingsWhat we love
- 🚴 Quality bikes with reliable construction
- 🔧 Convenient maintenance and repair service
- 💰 Affordable subscription model
- 🏪 Friendly and helpful staff in stores
- 🛡️ Peace of mind with bike protection
Room to improve
- 🐛 App frequently crashes and malfunctions
- 📱 App requires constant use for essential functions
- ⏳ Long wait times for repairs and appointments
- 💸 Hidden fees and unexpected charges
- 🔐 Difficult cancellation process with rigid policies
Bugs and requests
VanMoof
Reported bugs
5 issues- App frequently logs users out
- Firmware updates causing issues with bike functionality
- Inconsistent battery level and range reporting
- Apple Watch app connectivity problems
- Unreliable unlock and lock features
Requested features
5 requests- Ability to manually adjust gear shifting points
- Integration with Apple Health and fitness tracking
- In-app navigation and route planning
- Customizable alarm and notification settings
- Multilingual app support (e.g. French, German)
Swapfiets
Reported bugs
12 issues- Login fails with 'something went wrong' error
- App crashes on appointment booking
- Time slot selection not saving in cancellation flow
- Swap button non-functional
- App incompatible with older iPhone models
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- Redirect loops between app and website
- Payment card linking failures
- Subscription management buttons unclickable
- App logs out immediately after login
- Appointment confirmation emails not received
- QR code login requirement added without warning
- Blue screen with unclear button actions
Requested features
12 requests- Alternative cancellation methods beyond app
- Phone-based customer support availability
- Home pickup service for bike returns
- Clear appointment confirmation system
- Better bike size and model selection
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- Improved app performance and stability
- Real-time repair appointment availability
- Transparent fee structure display
- Automatic insurance opt-in notification
- Support for older device compatibility
- Desktop-based appointment booking
- Persistent login with biometric options
In-app purchases
VanMoof
No in-app purchases
Swapfiets
No in-app purchases
