Comparison

Superhuman Mail vs Gorgias Helpdesk

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Superhuman Mail

This email application streamlines inbox management with AI-powered drafting and summarization. It helps users prioritize important messages, schedule emails for optimal delivery, and collaborate with teams through shared email views and integrated CRM tools. Save time and improve responsiveness with advanced features.

Highlights
  • AI email drafting
  • Automatic email summarization
  • Customizable inbox triage
  • Scheduled email delivery
  • Email sharing and commenting
  • Calendar integration
  • CRM integrations (HubSpot, Salesforce)
Features
Read full description

Superhuman Mail is the most productive email app ever made. Designed to help you fly through your inbox, be more responsive to what matters most, and collaborate faster than ever before, Superhuman Mail helps teams on Gmail and Outlook save 4+ hours per person each week. FLY THROUGH YOUR INBOX 2X FASTER Write better and faster with AI that matches your unique style for each person. Get draft replies on every email that needs a response, ready to edit and send. Turn your thoughts into polished emails in seconds with Write with Voice. Stay a step ahead with an automatic 1-line summary above every conversation. Automate phrases and entire emails with Snippets. BE MORE RESPONSIVE TO WHAT MATTERS MOST Automatically triage incoming email with customizable inbox splits, so you can always focus on what matters most. Avoid the clutter for good with Auto Archive. Never let a follow-up slip, with automatic reminders to reply. Send emails when they're most likely to be opened, so you land at the top of your recipient's inbox at just the right time. COLLABORATE FASTER THAN EVER BEFORE Share a live view of any email, and add comments for your team—no need to repeatedly screenshot, forward, or bcc. See your calendar without leaving your inbox. Get full context on your customers and deals with HubSpot and Salesforce directly integrated. Connect all your Gmail and Outlook accounts to AI tools like Claude and ChatGPT via the Superhuman Mail MCP. Teams save 20 million hours every single year with Superhuman Mail. https://superhuman.com/terms

About

Gorgias Helpdesk

Manage customer support across email, live chat, phone, and social media from a single mobile interface. Streamline ticket management, view customer history, and respond instantly with templates and macros to save time and money.

Highlights
  • Unified inbox for all channels
  • View customer history across channels
  • Respond instantly with templates
  • Use macros for quick answers
  • Support for multiple stores
  • Access customer order details
Features
Read full description

The Gorgias mobile application gives you access to a true all-in-one help desk experience while at the office or on-the-go. View and respond to email, live chat, phone, Facebook, Instagram, contact us page through one unified, mobile platform so you can streamline your support tickets, saving you time and money. From our mobile app, you can: Provide Customer Service On Every CRM Channel - Manage conversations from email, live chat, phone, and social in one helpdesk - See the full customer live chat and message history across different channels in one view - Provide support for multiple stores Cut Customer Support Time In Half - Respond instantly with live chat - See customer support details and orders right next to the ticket - Respond in one click using pre-made templates - Use Macros (variables like order status, shipping date, etc.) to pre-fill answers Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify and Magento stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.

Screenshots

Superhuman Mail4 screens
Gorgias Helpdesk4 screens

Verdict

The call

The clearest difference is rating: Superhuman Mail at 4.6 against Gorgias Helpdesk's 1.6. Superhuman Mail also leads on review sentiment (41% vs 3%) and ratings volume (3.7K vs 77). Gorgias Helpdesk's advantage is in-app purchases (none vs 1) and iOS requirement (15.1 vs 26.0). On price, ads, monetization model and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Superhuman Mail sells 1 in-app purchase, starting at $29.99 per month. Gorgias Helpdesk asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

Superhuman Mail holds the better App Store score, 4.6 against 1.6. That said, the two scores are not equally well evidenced: Superhuman Mail has 3.7K ratings behind it against 77, so its average is the more settled of the two. Written reviews point the same way: 41% of Superhuman Mail's written reviews are positive against 3% of Gorgias Helpdesk's.

UpkeepUpdate frequency

Superhuman Mail ships an update weekly, Gorgias Helpdesk monthly. The most recent releases landed on October 29, 2026 and October 24, 2026 respectively.

Scorecard6 real differences · 4 level
Superhuman Mail versus Gorgias Helpdesk: the parameters behind the verdict, then further details
ParameterSuperhuman MailGorgias Helpdesk
PriceFreeFree
Rating4.6 (3.7K ratings) — better1.6 (77 ratings)
Positive reviews41.1% of reviews — better2.9% of reviews
Number of ratings3.7K — better77
Update frequencyWeekly — betterMonthly
AdsNoNo
In-app purchasesYesNo — better
MonetizationFree with in-app purchasesFreemium
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS26.015.1 — better
Further details — not scored
Size101 MB38 MB
Age rating12+4+
DeveloperSuperhuman LabsGorgias Inc.

Customer experience

Superhuman Mail

All ratings3,735 ratings
Positive89.7%
Neutral1.6%
Negative8.6%
Written reviews353 reviews
Positive41.1%
Neutral5.9%
Negative53.0%

Gorgias Helpdesk

All ratings77 ratings
Positive6.5%
Neutral5.2%
Negative88.3%
Written reviews103 reviews
Positive2.9%
Neutral3.9%
Negative93.2%

User reviews

Superhuman Mail

From 3.7K App Store ratings

What we love

  • 🚀 Fast and efficient
  • 👍 Great user experience
  • 🔒 Robust security features
  • 💡 Innovative AI-powered features
  • 🕰 Time-saving productivity tools

Room to improve

  • 💰 Expensive subscription
  • 🐛 Bugs and crashes
  • 🔋 High battery consumption
  • 📱 Lacking mobile app features
  • 🤔 Confusing onboarding process

Gorgias Helpdesk

From 77 App Store ratings

What we love

  • ✅ Desktop version works well and is feature-rich
  • 📱 Basic mobile functionality available for reading tickets
  • 🔄 Platform overall decent for customer service management

Room to improve

  • 🐛 Text input jumps around and scrambles words while typing
  • 🔐 Frequent unexpected logouts requiring re-authentication
  • 📲 Push notifications don't work reliably or at all
  • ⌨️ Autocorrect/predictive text causes gibberish output
  • 🔑 Complex login process with authentication loops

Bugs and requests

Superhuman Mail

Reported bugs

4 issues
  • Login issues and account activation problems
  • Emails not loading or syncing properly
  • Formatting issues in email threads
  • Crashes and freezes on various devices

Requested features

5 requests
  • Unified inbox for multiple accounts
  • Better calendar integration
  • More customization options
  • Improved mobile app experience
  • Table support in email composition

Gorgias Helpdesk

Reported bugs

17 issues
  • Text input cursor jumps around during typing
  • Words get scrambled or autocorrected incorrectly
  • Keyboard inserts random words while typing
  • Unexpected logouts every few hours or days
  • Authentication verification loops that don't resolve
Show 12 more
  • Push notifications not triggering
  • App crashes on login or when opening messages
  • Text field scrolling issues
  • Tickets close unexpectedly when closing app
  • Voice-to-text cuts out after one or two words
  • Keyboard covers text input field
  • iPad app doesn't support landscape mode
  • Face ID login crashes app
  • Slow app performance and responsiveness
  • Login information not saved between sessions
  • Macros not functioning on mobile
  • Email signature not populating automatically

Requested features

14 requests
  • iPad landscape mode orientation support
  • Google Sign-In authentication option
  • Photo upload from phone gallery
  • Working push notifications for new messages
  • Search functionality for tickets and conversations
Show 9 more
  • Easy internal note creation
  • Macro support on mobile
  • Better autocorrect/predictive text handling with toggle option
  • Phone call functionality (previously available)
  • Automatic email signature population
  • Face ID login support
  • Ticket closing functionality from within ticket view
  • Better keyboard management to show text being typed
  • Feature parity with desktop version

In-app purchases

1 purchases

Superhuman Mail

Subscriptions1
  • Monthly Subscription$29.991 Month
None

Gorgias Helpdesk

No in-app purchases

Questions

Is Superhuman Mail free?
Superhuman Mail is free to download, with in-app purchases available.
Is Gorgias Helpdesk free?
Gorgias Helpdesk is free to download, with no in-app purchases.
Which has better reviews, Superhuman Mail or Gorgias Helpdesk?
Superhuman Mail is rated higher. Superhuman Mail averages 4.6 out of 5 from 3.7K ratings, while Gorgias Helpdesk averages 1.6 from 77 ratings.
Do Superhuman Mail or Gorgias Helpdesk have ads?
Neither Superhuman Mail nor Gorgias Helpdesk shows ads.
Which is updated more often, Superhuman Mail or Gorgias Helpdesk?
Superhuman Mail ships an update weekly, and Gorgias Helpdesk monthly. Most recently, Superhuman Mail was updated on October 29, 2026 and Gorgias Helpdesk on October 24, 2026.

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