Superhuman Mail vs Gorgias Helpdesk
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Superhuman Mail
This email application streamlines inbox management with AI-powered drafting and summarization. It helps users prioritize important messages, schedule emails for optimal delivery, and collaborate with teams through shared email views and integrated CRM tools. Save time and improve responsiveness with advanced features.
- AI email drafting
- Automatic email summarization
- Customizable inbox triage
- Scheduled email delivery
- Email sharing and commenting
- Calendar integration
- CRM integrations (HubSpot, Salesforce)
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Superhuman Mail is the most productive email app ever made. Designed to help you fly through your inbox, be more responsive to what matters most, and collaborate faster than ever before, Superhuman Mail helps teams on Gmail and Outlook save 4+ hours per person each week. FLY THROUGH YOUR INBOX 2X FASTER Write better and faster with AI that matches your unique style for each person. Get draft replies on every email that needs a response, ready to edit and send. Turn your thoughts into polished emails in seconds with Write with Voice. Stay a step ahead with an automatic 1-line summary above every conversation. Automate phrases and entire emails with Snippets. BE MORE RESPONSIVE TO WHAT MATTERS MOST Automatically triage incoming email with customizable inbox splits, so you can always focus on what matters most. Avoid the clutter for good with Auto Archive. Never let a follow-up slip, with automatic reminders to reply. Send emails when they're most likely to be opened, so you land at the top of your recipient's inbox at just the right time. COLLABORATE FASTER THAN EVER BEFORE Share a live view of any email, and add comments for your team—no need to repeatedly screenshot, forward, or bcc. See your calendar without leaving your inbox. Get full context on your customers and deals with HubSpot and Salesforce directly integrated. Connect all your Gmail and Outlook accounts to AI tools like Claude and ChatGPT via the Superhuman Mail MCP. Teams save 20 million hours every single year with Superhuman Mail. https://superhuman.com/terms
Gorgias Helpdesk
Manage customer support across email, live chat, phone, and social media from a single mobile interface. Streamline ticket management, view customer history, and respond instantly with templates and macros to save time and money.
- Unified inbox for all channels
- View customer history across channels
- Respond instantly with templates
- Use macros for quick answers
- Support for multiple stores
- Access customer order details
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The Gorgias mobile application gives you access to a true all-in-one help desk experience while at the office or on-the-go. View and respond to email, live chat, phone, Facebook, Instagram, contact us page through one unified, mobile platform so you can streamline your support tickets, saving you time and money. From our mobile app, you can: Provide Customer Service On Every CRM Channel - Manage conversations from email, live chat, phone, and social in one helpdesk - See the full customer live chat and message history across different channels in one view - Provide support for multiple stores Cut Customer Support Time In Half - Respond instantly with live chat - See customer support details and orders right next to the ticket - Respond in one click using pre-made templates - Use Macros (variables like order status, shipping date, etc.) to pre-fill answers Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify and Magento stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.
Screenshots
Verdict
The clearest difference is rating: Superhuman Mail at 4.6 against Gorgias Helpdesk's 1.6. Superhuman Mail also leads on review sentiment (41% vs 3%) and ratings volume (3.7K vs 77). Gorgias Helpdesk's advantage is in-app purchases (none vs 1) and iOS requirement (15.1 vs 26.0). On price, ads, monetization model and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Superhuman Mail sells 1 in-app purchase, starting at $29.99 per month. Gorgias Helpdesk asks for nothing beyond the download.
Superhuman Mail holds the better App Store score, 4.6 against 1.6. That said, the two scores are not equally well evidenced: Superhuman Mail has 3.7K ratings behind it against 77, so its average is the more settled of the two. Written reviews point the same way: 41% of Superhuman Mail's written reviews are positive against 3% of Gorgias Helpdesk's.
Superhuman Mail ships an update weekly, Gorgias Helpdesk monthly. The most recent releases landed on October 29, 2026 and October 24, 2026 respectively.
| Parameter | Superhuman Mail | Gorgias Helpdesk |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (3.7K ratings) — better | 1.6 (77 ratings) |
| Positive reviews | 41.1% of reviews — better | 2.9% of reviews |
| Number of ratings | 3.7K — better | 77 |
| Update frequency | Weekly — better | Monthly |
| Ads | No | No |
| In-app purchases | Yes | No — better |
| Monetization | Free with in-app purchases | Freemium |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 26.0 | 15.1 — better |
| Further details — not scored | ||
| Size | 101 MB | 38 MB |
| Age rating | 12+ | 4+ |
| Developer | Superhuman Labs | Gorgias Inc. |
Customer experience
Superhuman Mail
Gorgias Helpdesk
User reviews
Superhuman Mail
From 3.7K App Store ratingsWhat we love
- 🚀 Fast and efficient
- 👍 Great user experience
- 🔒 Robust security features
- 💡 Innovative AI-powered features
- 🕰 Time-saving productivity tools
Room to improve
- 💰 Expensive subscription
- 🐛 Bugs and crashes
- 🔋 High battery consumption
- 📱 Lacking mobile app features
- 🤔 Confusing onboarding process
Gorgias Helpdesk
From 77 App Store ratingsWhat we love
- ✅ Desktop version works well and is feature-rich
- 📱 Basic mobile functionality available for reading tickets
- 🔄 Platform overall decent for customer service management
Room to improve
- 🐛 Text input jumps around and scrambles words while typing
- 🔐 Frequent unexpected logouts requiring re-authentication
- 📲 Push notifications don't work reliably or at all
- ⌨️ Autocorrect/predictive text causes gibberish output
- 🔑 Complex login process with authentication loops
Bugs and requests
Superhuman Mail
Reported bugs
4 issues- Login issues and account activation problems
- Emails not loading or syncing properly
- Formatting issues in email threads
- Crashes and freezes on various devices
Requested features
5 requests- Unified inbox for multiple accounts
- Better calendar integration
- More customization options
- Improved mobile app experience
- Table support in email composition
Gorgias Helpdesk
Reported bugs
17 issues- Text input cursor jumps around during typing
- Words get scrambled or autocorrected incorrectly
- Keyboard inserts random words while typing
- Unexpected logouts every few hours or days
- Authentication verification loops that don't resolve
Show 12 moreShow fewer
- Push notifications not triggering
- App crashes on login or when opening messages
- Text field scrolling issues
- Tickets close unexpectedly when closing app
- Voice-to-text cuts out after one or two words
- Keyboard covers text input field
- iPad app doesn't support landscape mode
- Face ID login crashes app
- Slow app performance and responsiveness
- Login information not saved between sessions
- Macros not functioning on mobile
- Email signature not populating automatically
Requested features
14 requests- iPad landscape mode orientation support
- Google Sign-In authentication option
- Photo upload from phone gallery
- Working push notifications for new messages
- Search functionality for tickets and conversations
Show 9 moreShow fewer
- Easy internal note creation
- Macro support on mobile
- Better autocorrect/predictive text handling with toggle option
- Phone call functionality (previously available)
- Automatic email signature population
- Face ID login support
- Ticket closing functionality from within ticket view
- Better keyboard management to show text being typed
- Feature parity with desktop version
In-app purchases
Superhuman Mail
- Monthly Subscription$29.991 Month
Gorgias Helpdesk
No in-app purchases
Questions
Is Superhuman Mail free?
Is Gorgias Helpdesk free?
Which has better reviews, Superhuman Mail or Gorgias Helpdesk?
Do Superhuman Mail or Gorgias Helpdesk have ads?
Which is updated more often, Superhuman Mail or Gorgias Helpdesk?
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