Apple Support vs 3d Scanner App™
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Apple Support
Access personalized solutions for all your Apple products and services in one convenient app. Troubleshoot issues with guided steps, chat with support, manage subscriptions, reset passwords, and find nearby service locations for Genius Bar appointments.
- Personalized product solutions
- Subscription management
- Password reset
- Live chat support
- Step-by-step troubleshooting
- Service location finder
- Genius Bar reservation booking
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Need help? Get the support you need for the Apple products you love—all in one place. Apple Support gives you personalized access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple Account password, and more. Chat with us to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help you find a nearby store to book a reservation. Note: The Apple Support app, AppleCare plans, and certain features of the app and/or AppleCare plans are available only in select countries or regions. You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple Account at the confirmation of purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. Rules, restrictions, terms, and conditions apply to all AppleCare+ plans. To view the AppleCare+ plan Terms and Conditions (if any) sold by region see apple.com/legal/sales-support/applecare/applecareplus/. All AppleCare+ plans can be cancelled at any time in accordance with the AppleCare+ plan Terms and Conditions. If you purchase AppleCare+ with Theft and Loss in the United States, your Theft & Loss Insurance Documentation can be found at assurantdeviceclaim.com/InsuranceDocuments for plans purchased prior to September 15, 2020, or aigtheftandloss.com/coveragedocs for plans purchased on or after September 15, 2020. See apple.com/legal/privacy/ for the Apple Privacy Policy.
3d Scanner App™
Transform your device into a powerful 3D scanner using LIDAR or TrueDepth technology. Capture spaces and objects in full-color 3D, edit scans, and share them in various popular formats for professional workflows or personal projects.
- LIDAR and TrueDepth scanning
- Full-color 3D capture
- Multiple export formats (OBJ, GLTF, STL, etc.)
- Geo-referenced LAS export for GIS
- On-device editing tools
- Augmented reality viewing
- Photo Mode for detailed models
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Transform your device into a powerful 3D scanner using LIDAR or TrueDepth technology. 3D Scanner app, downloaded by 11+ Million users, effortlessly makes you capture spaces and objects in full-color 3D and explore them in stunning, high-quality detail. Easily share your 3D scans Share your 3D models via iMessage or AR QuickLook in USDZ format, or export them in popular formats like OBJ, GLTF, GLB, DAE, and STL. Export in advanced formats Beyond standard exports, you can save your models as raw point clouds (PTS, PCD, PLY, XYZ, LAS) or floor plan images in DXF format, giving you full flexibility for professional workflows. Seamless integration with professional software Export geo-referenced LAS point clouds to GIS tools like ArcGIS or transfer raw scan data (including photos) to photogrammetry software such as Pix4D or Reality Capture. Edit directly on your device Refine, crop, and perfect your scans directly on your device for maximum control and precision. Accurate scans for any space or object Capture your home, garden, or any environment in 3D with LIDAR support. Easily import your scans into 3D modeling software like Blender, 3ds Max, SketchUp, Maya, and more. Use RoomPlan mode for quick floor plans, or TrueDepth mode for smaller, detailed objects. Capture ultra-detailed scans with Photo Mode Leverage our advanced "Photo Mode" to create highly detailed models using Apple’s Object Capture photogrammetry API. Intuitive sharing and measuring tools Share your 3D models effortlessly with the new "Share to Web" feature. Measure your scans with a virtual ruler or create bounding boxes to precisely calculate dimensions such as width, length, and height. Discover the power of the LIDAR sensor Transform your device into a real-time LIDAR scanner and unlock next-level accuracy and detail. View your scans in AR Visualize all your saved scans in an immersive augmented reality viewer for a truly interactive experience. 3D Scanner App is the perfect companion to Sweet Home 3D, enabling you to design, capture, and visualize your dream home with precision and ease. Its 3D scanning technology is supported in Sweet Home 3D, as the generated models can be easily imported and integrated into your projects. Subscribe to access to premium app features; subscription details are the following: - Length: weekly, yearly - Your payment will be charged to your iTunes Account as soon as you confirm your purchase - You can manage your subscriptions and turn off auto-renewal from your Account Settings after the purchase - Your subscription will renew automatically, unless you turn off auto-renew at least 24 hours before the end of the current period - The cost of renewal will be charged to your account in the 24 hours prior to the end of the current period - When canceling a subscription, your subscription will stay active until the end of the period. Auto-renewal will be disabled, but the current subscription will not be refunded - Any unused portion of a free trial period, if offered, will be forfeited when purchasing a subscription 3D Scanner App has been developed by Laan Labs Consulting, a company specialized in AR, CV, and ML algorithms. Visit https://labs.laan.com/ to learn more about Laan Labs Consulting. Terms of Use: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
Screenshots
Verdict
The clearest difference is rating: 3d Scanner App™ at 4.5 against Apple Support's 3.9. 3d Scanner App™ also leads on review sentiment (45% vs 37%) and iOS requirement (14.1 vs 26.0). Apple Support's advantage is in-app purchases (none vs 8) and ads (none vs shown). On price, ratings volume, update cadence and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. 3d Scanner App™ sells 8 in-app purchases, starting at $2.99 per 7 days. Apple Support asks for nothing beyond the download.
3d Scanner App™ holds the better App Store score, 4.5 against 3.9. Both are backed by a comparable volume of ratings — 33K and 16K respectively. Written reviews point the same way: 37% of Apple Support's written reviews are positive against 45% of 3d Scanner App™'s.
Apple Support ships an update monthly, 3d Scanner App™ every 4 weeks. Both last shipped on October 15, 2026.
| Parameter | Apple Support | 3d Scanner App™ |
|---|---|---|
| Price | Free | Free |
| Rating | 3.9 (33K ratings) | 4.5 (16K ratings) — better |
| Positive reviews | 37.2% of reviews | 45.4% of reviews — better |
| Number of ratings | 33K — better | 16K |
| Update frequency | Monthly | Every 4 weeks — better |
| Ads | No — better | Yes |
| In-app purchases | No — better | Yes |
| Monetization | Free with in-app purchases | Freemium |
| Devices | iPhone, iPad, Vision Pro | iPhone, iPad, iPod, Mac — better |
| Requires iOS | 26.0 | 14.1 — better |
| Further details — not scored | ||
| Size | 68 MB | 215 MB |
| Age rating | 4+ | 4+ |
| Developer | Apple Inc. | AI Photo Editor Lab SRL |
Customer experience
Apple Support
3d Scanner App™
User reviews
Apple Support
From 33K App Store ratingsWhat we love
- 👍 Helpful and friendly support staff
- 🚀 Quick response and resolution of issues
- 💡 Useful troubleshooting features
- 🔒 Secure and trustworthy service
Room to improve
- 🐛 Buggy and unreliable app performance
- 🤖 Lack of knowledgeable support staff
- ⏱️ Long wait times and repeated transfers
- 🤔 Confusing navigation and limited options
3d Scanner App™
From 16K App Store ratingsWhat we love
- 🚀 Powerful scanning capabilities
- 👍 Easy to use and intuitive
- 🔒 Fully on-device processing
- 💡 Impressive free app with great features
- 🚀 Fast and efficient scanning
Room to improve
- 🐛 Crashes when using high-resolution mode
- 🐛 Difficulty scanning small objects
- 🐛 Occasional issues with texture rendering
- 🐛 Compatibility issues with older devices
- 🐛 Scans can have gaps or distortions
Bugs and requests
Apple Support
Reported bugs
3 issues- App not compatible with older iOS versions
- Issues with sending and receiving images in chat
- Inconsistent behavior when trying to reset devices
Requested features
3 requests- Ability to download all iCloud data to external storage
- More options for managing parental controls
- Better integration with other Apple services
3d Scanner App™
Reported bugs
3 issues- Crashes when trying to texture or refine scans
- Scans sometimes become corrupted or lose data
- Issues with scanning in low light conditions
Requested features
5 requests- Add ability to retouch or edit scans
- Improve compatibility with CAD/3D software
- Introduce more customization options for scanning
- Provide better documentation and tutorials
- Add support for measuring distances and volumes
In-app purchases
Apple Support
No in-app purchases
3d Scanner App™
- Weekly premium7 Days trial$2.997 Days
- Weekly premium$2.997 Days
- Weekly premium7 Days trial$4.997 Days
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- Weekly premium$4.997 Days
- Yearly premium7 Days trial$29.991 Year
- Yearly premium$29.991 Year
- Yearly premium7 Days trial$69.991 Year
- Yearly premium$69.991 Year
Questions
Is Apple Support free?
Is 3d Scanner App™ free?
Which has better reviews, Apple Support or 3d Scanner App™?
Do Apple Support or 3d Scanner App™ have ads?
Which is updated more often, Apple Support or 3d Scanner App™?
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