Comparison

Google Chat vs GoTo

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Google Chat

Connect, collaborate, and accomplish tasks with AI-powered messaging. Streamline teamwork with integrations and smart features. Securely communicate with your team, whether in real-time or asynchronously.

Highlights
  • AI-powered conversation summaries
  • Automatic message translation
  • AI-powered search
  • Action item capture
  • Real-time huddles
  • Integration with Workspace apps
  • Smart chips for linking
Features
Currently charting
Read full description

Google Chat is the best way for teams using Workspace to connect, collaborate and get things done. AI-first messaging & collaboration, transformed by Gemini • Stay on top of things with conversation summaries • Automatically translate messages across more than 120 languages • Find what you’re looking for with AI-powered search • Capture action items so the whole team is on the same page Everything teams need to stay connected and get work done • Start a chat with a colleague, a group or even your whole team • Tell your team when you’re heads-down or ready to connect with personalized status updates • Share detailed updates with audio & video messages • Connect in real-time, anytime with huddles The full power of Workspace to transform your teamwork • Integrated with Workspace apps like Gmail, Calendar, Drive, Tasks, and Meet • Streamline teamwork with smart chips to link files, people and spaces • Stay on top of requests, comments and approvals with the Google Drive app for Chat • Install powerful, popular Chat apps like PagerDuty, Jira, GitHub, Workday, and many more • Build no-code, low-code and pro-code apps with Chat APIs Secure • Protected by Google’s cloud-native, zero-trust architecture • No desktop apps to patch, no data stored on end-user devices • Keeps data safe with AI-powered data loss prevention (DLP) plus phishing & malware detection • Migrate away from insecure legacy platforms Chat is included as part of Google Workspace for consumer, education, and business customers. Some premium features require a paid subscription. Follow us for more: Twitter: https://twitter.com/googleworkspace Linkedin: https://www.linkedin.com/showcase/googleworkspace Facebook: https://www.facebook.com/googleworkspace/

About

GoTo

This app offers a comprehensive suite for business communications, including calling, messaging, and virtual meetings. It facilitates team collaboration, customer engagement through a multi-channel inbox, and seamless participation in online events. Stay connected and productive from anywhere with this all-in-one mobile solution.

Highlights
  • Voice, video, and messaging in one app
  • Multi-channel shared inbox for customer engagement
  • Virtual meetings, trainings, and webinars
  • Switch between multiple business numbers
  • Automatic text replies to missed calls
  • Team collaboration tools
Currently charting
Read full description

GoTo is the premier provider of flexible-work software that keeps you connected and engaged with customers and colleagues. From calling and messaging to virtual meetings, trainings, and webinars, it’s the all-in-one mobile app for your essential communications, whether you’re on the road or across the globe. Hold quick discussions and lead business-critical meetings. Join online events in seconds and take part in activities like polls and surveys. Collaborate with your team and answer customers in a multi-channel inbox. No matter where you go or what you need to communicate, GoTo has you covered. Simplify your communication: - Stay connected from anywhere with customers and colleagues - Use your personal device without sharing your private number - Get voice, video, and messaging all in one app Empower your business calls: - Quickly switch between multiple business numbers - Route incoming calls to other phones or colleagues - Automatically text back to missed calls Elevate your meetings and events: - Join virtual meetings, trainings, and webinars from anywhere - View slides, participate in breakout rooms, take polls, and more - Schedule your own meetings and sync your business calendar Engage with your customers: - Chat with customers as a team in the shared inbox - See all your SMS, social media, and web chat conversations in one place - Assign, unassign, and resolve conversations on the go

Screenshots

Google Chat4 screens
GoTo4 screens

Verdict

The call

The clearest difference is monetization model: GoTo at free against Google Chat's free with in-app purchases. GoTo also leads on review sentiment (66% vs 47%) and rating (4.8 vs 4.6). On price, ratings volume, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

GoTo holds the better App Store score, 4.8 against 4.6. Both are backed by a comparable volume of ratings — 306K and 144K respectively. Written reviews point the same way: 47% of Google Chat's written reviews are positive against 66% of GoTo's.

UpkeepUpdate frequency

Google Chat ships an update weekly, GoTo fortnightly. Both last shipped on September 25, 2026.

Scorecard4 real differences · 7 level
Google Chat versus GoTo: the parameters behind the verdict, then further details
ParameterGoogle ChatGoTo
PriceFreeFree
Rating4.6 (306K ratings)4.8 (144K ratings) — better
Positive reviews47.1% of reviews66.3% of reviews — better
Number of ratings306K — better144K
Update frequencyWeekly — betterFortnightly
AdsNoNo
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree — better
Best chart rank#32 — better#82
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS18.015.1 — better
Further details — not scored
Size394 MB93 MB
Age rating4+4+
DeveloperGoogleGoTo Group, Inc.

Customer experience

Google Chat

All ratings305,976 ratings
Positive90.3%
Neutral4.2%
Negative5.5%
Written reviews1,108 reviews
Positive47.1%
Neutral11.2%
Negative41.7%

GoTo

All ratings143,565 ratings
Positive97.6%
Neutral1.8%
Negative0.6%
Written reviews665 reviews
Positive66.3%
Neutral9.0%
Negative24.7%

User reviews

Google Chat

From 306K App Store ratings

What we love

  • 🚀 Convenient for contacting friends
  • 👍 Easy to use
  • 🚀 Efficient messaging
  • 🚀 Seamless integration with Google Suite
  • 👍 Useful for business communication

Room to improve

  • 🐛 Glitchy and unreliable
  • 🤔 Confusing layout and UI
  • 🔒 Concerns about privacy and security
  • 🔋 High battery drain
  • 🤔 Lacks key features from previous Google messaging apps

GoTo

From 144K App Store ratings

What we love

  • 👍 Easy to use
  • 🚀 User simplicity (click and go)
  • 🚀 Quick and easy to use
  • 🚀 Reliable and no glitches
  • 🚀 Excellent phone service

Room to improve

  • 🐛 Cuts out sometimes
  • 🐛 Impossible to erase missed calls
  • 🐛 Drops calls everytime
  • 🐛 Ringtone not loud enough
  • 🐛 Buggy

Bugs and requests

Google Chat

Reported bugs

4 issues
  • Inconsistent message delivery and notification issues
  • Trouble uploading media and files
  • Compatibility problems on older devices
  • Frequent app crashes and freezes

Requested features

5 requests
  • Add voice/video call functionality
  • Improve group chat management
  • Implement read receipts
  • Allow customization and personalization
  • Integrate SMS/MMS support

GoTo

Reported bugs

5 issues
  • Audio issues
  • Missed calls not showing up
  • Voicemail not working properly
  • App freezing/crashing
  • Compatibility issues with older devices

Requested features

5 requests
  • Mobile - ability to do Q+A from mobile devices
  • Ability to choose ringtone
  • Calendar integration like previous app
  • Monitor multiple lines concurrently in app
  • Easy way to add contact who just called

In-app purchases

None

Google Chat

No in-app purchases

None

GoTo

No in-app purchases

Questions

Is Google Chat free?
Google Chat is free to download, with no in-app purchases.
Is GoTo free?
GoTo is free to download, with no in-app purchases.
Which has better reviews, Google Chat or GoTo?
GoTo is rated higher. Google Chat averages 4.6 out of 5 from 306K ratings, while GoTo averages 4.8 from 144K ratings.
Do Google Chat or GoTo have ads?
Neither Google Chat nor GoTo shows ads.
Which is updated more often, Google Chat or GoTo?
Google Chat ships an update weekly, and GoTo fortnightly. Most recently, Google Chat was updated on September 25, 2026 and GoTo on September 25, 2026.
Which is more popular, Google Chat or GoTo?
Google Chat currently peaks at #32 in the App Store charts, and GoTo at #82. Chart position reflects recent download velocity rather than total install base.

Other comparisons