Virtual Assist vs ADESA
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Virtual Assist
Connect instantly with service representatives through video chat for faster assistance. Share video to show issues and communicate face-to-face without needing appointments. Utilize your device's camera and flashlight for clear communication.
- Instant video chat with representatives
- Share video to show damage
- Face-to-face communication
- Switch between front/back cameras
- In-app flashlight control
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Get answers faster. Video chat with a service representative at your convenience – no appointment necessary! Virtual Assist allows you to chat and share video with representatives. - Instantly connect with a service representative via video chat - Easily switch between your front-facing and back-facing cameras during the call to show damage and speak face-to-face - Turn on your flashlight without exiting the app
ADESA
This app offers a digital auction platform for wholesale car buying. It provides a streamlined experience for bidding and purchasing vehicles from various sales channels, anytime and anywhere. Enhanced search and personalized recommendations help users find and decide on inventory efficiently.
- Digital auction platform
- Bid on timed and live auctions
- Search and filter vehicle inventory
- Vehicle valuation tools
- Personalized recommendations
- Saved search alerts
- Real-time push notifications
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ADESA is revolutionizing the wholesale car buying experience by bringing buyers a more efficient, transparent & streamlined digital auction platform. Get better results with less effort on the newly redesigned ADESA mobile app—anytime, anywhere. One place to bid & buy: Find inventory across all ADESA sales channels! Bid 24/7 on ADESA Clear timed digital auctions any day of the week, and join live daily sales at one of our 56 locations or view auction run lists on ADESA Simulcast—all in one optimized app. Enhanced search & filter functionality: Expanded filters, Condition Report summaries, vehicle valuation tools and more make it easy to research vehicles and find exactly what you’re looking for. We help you do the work: Get personalized vehicle recommendations, saved search alerts, real-time push notifications and more to stay informed and make quick decisions. Discover a new way to buy wholesale with ADESA.
Screenshots
Verdict
The clearest difference is rating: ADESA at 2.8 against Virtual Assist's 2.1. ADESA also leads on update cadence (every 5 days vs every 2 months). Virtual Assist's advantage is device support (3 vs 1) and iOS requirement (15.0 vs 17.0). On price, review sentiment, ratings volume and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
ADESA holds the better App Store score, 2.8 against 2.1. Both are backed by a comparable volume of ratings — 279 and 152 respectively. Written reviews complicate that: 15% of Virtual Assist's written reviews are positive against 9% of ADESA's, so the app with the better star average is not the one people write more warmly about.
Virtual Assist ships an update every 2 months, ADESA every 5 days. Both last shipped on September 23, 2026.
| Parameter | Virtual Assist | ADESA |
|---|---|---|
| Price | Free | Free |
| Rating | 2.1 (279 ratings) | 2.8 (152 ratings) — better |
| Positive reviews | 15.4% of reviews — better | 8.7% of reviews |
| Number of ratings | 279 — better | 152 |
| Update frequency | Every 2 months | Every 5 days — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 15.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 50 MB | 82 MB |
| Age rating | 4+ | 4+ |
| Developer | Allstate Insurance Company | ADESA |
Customer experience
Virtual Assist
ADESA
User reviews
Virtual Assist
From 279 App Store ratingsWhat we love
- 🚀 Quick connection to representatives when available
- ⏱️ Fast claim processing for successful interactions
- 📱 Convenient remote inspection without in-person visits
- 👍 User-friendly interface when functioning properly
- 🎥 Video call capability for damage assessment
Room to improve
- ⏳ Extremely long wait times (hours) to connect
- 📞 Representatives frequently don't call back
- 🔌 Poor connection quality and frequent disconnections
- 🎥 Low video quality making damage assessment difficult
- 🚫 App frequently crashes or freezes
ADESA
From 152 App Store ratingsWhat we love
- 🚀 Modern and intuitive interface
- 💡 Accurate vehicle recommendations
- 👍 Convenient features like Carvana integration
Room to improve
- 🐛 Frequent crashes and bugs
- 🤔 Difficult to navigate and track watched vehicles
- 😕 Missing critical dealer-friendly features
- 🤯 Overly complicated and confusing to use
Bugs and requests
Virtual Assist
Reported bugs
11 issues- App crashes immediately on iOS
- White screen when selecting service type
- App freezes during profile setup
- Video call disconnects without reconnection option
- 5G network compatibility issues
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- App spins indefinitely without loading
- Unable to enter verification codes
- Choppy or non-functional video/audio
- Black screen during video calls
- App wipes saved information when closing
- Cannot progress past initial screens
Requested features
9 requests- Appointment scheduling capability
- Email or phone-based claim submission alternative
- In-person adjuster inspection option
- Better app branding to identify it as Allstate service
- Offline functionality or image upload without video call
Show 4 moreShow fewer
- Callback scheduling with guaranteed timeframe
- Support for multiple network types including 5G
- iOS compatibility improvements
- Data privacy controls for personal device usage
ADESA
Reported bugs
3 issues- Constant log-outs and need to re-enter credentials
- Inaccurate vehicle status and location information
- Inability to filter and search inventory effectively
Requested features
3 requests- Ability to sort watchlist by lane and run number
- Restore access to past sale reports and vehicle values
- Improve real-time vehicle location tracking
In-app purchases
Virtual Assist
No in-app purchases
ADESA
No in-app purchases
