Comparison

Xfinity vs Xcel Energy

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Xfinity

Manage all your Xfinity services, including internet and mobile, from a single app. Get 24/7 support, tools to optimize your WiFi, and access to exclusive customer rewards and security features.

Highlights
  • Manage all services in one place
  • 24/7 real-time support
  • Activate equipment and test internet speed
  • Xfinity Rewards
  • Improve WiFi performance
  • Advanced Security and Parental Controls
Currently charting
Read full description

Your Xfinity experience, enhanced. Easily manage all your services in one place with the Xfinity app. Plus discover the power of NOW. NOW is a simple new way to get internet and mobile. It’s just what you want, and nothing you don’t. With all-in monthly pricing. Backed by Xfinity. Xfinity customers also get: • 24/7 real-time support anytime you need it. • Tools to help you seamlessly activate your equipment and test your internet speed. • Xfinity Rewards. Enjoy special perks, unique experiences, and product benefits just for being a customer. Customers who rent our equipment get even more: • Everything you need to manage your account, all in one place — pay your bill, view your plan details, change or upgrade your services, and more. • Personalized tools and tips to help improve WiFi performance. • CyberSecure to protect your devices and help keep loved ones safe online. • CyberSecure on-the-go provides safe browsing and data protection to your mobile device whenever you're connected to an unsecured WiFi network away from home. When you enable this feature, the app will occasionally run a VPN Service. The app will ask for additional runtime permissions for this feature. • Family Settings so you can set family-safe browsing and pause WiFi to any connected device. • Ultimate control with tools to help you set up your WiFi, assign user profiles, and get help improving the performance of every connected device. • Gateway Speed Test checks the internet speed delivered directly to your Xfinity WiFi Gateway Getting started is simple. All you need is your Xfinity ID and the password you set up when you signed up for Xfinity. Need help signing in? • If you don't have an Xfinity ID yet, create one here: xfinity.com/getstarted • Look up your existing Xfinity ID: xfinity.com/id • Or reset your Xfinity password: xfinity.com/password Learn more about your options related to ‘California Civil Code §1798.135: Do Not Sell My Info’ at xfinity.com/privacy/manage-preference

About

Xcel Energy

Manage your Xcel Energy account with ease. View billing information, make payments, report outages, and track your energy usage over time. Secure login options and multi-language support are available.

Highlights
  • Secure login with Touch ID/Face ID
  • View billing and statements
  • Make payments
  • Report and check outage status
  • Track historical energy usage
  • Compare bills and usage data
Features
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Secure - Opt-in to use Touch ID or Face ID as a quicker way to sign in and as an added layer of protection to keep your data and account information secure. - Accessible to both English and Spanish customers - Dark Mode now available Pay - Easily log in to view your billing information and statements, check your balance and make payments. Report - Report an outage or check on your outage status. View - See a complete view of your current and historical usage data. Track - Compare your bills and track your electric and/or gas usage for the past 24 months with usage graphs and tables. - Compare your bill to last month or last year, and view how different bill factors such as usage, billing period, and average temperature might affect your bill Already an Xcel Energy customer but don’t have an online account yet? You’ll need to complete a quick, one-time registration to link your preferred email address with your account. To get started, have the following ready: • Your account number • Your last name or company name from your bill • The ZIP code from your bill Then, open the app and tap “Sign In or Register”, followed by “Register”. Enter your email address — this will become your new login ID.

Screenshots

Xfinity4 screens
Xcel Energy4 screens

Verdict

The call

The clearest difference is monetization model: Xcel Energy at free against Xfinity's free with in-app purchases. Xcel Energy also leads on rating (4.6 vs 4.3) and review sentiment (17% vs 9%). Xfinity's advantage is ratings volume (1.4M vs 4.1K) and chart position (#13 vs unranked). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Xcel Energy holds the better App Store score, 4.6 against 4.3. That said, the two scores are not equally well evidenced: Xfinity has 1.4M ratings behind it against 4.1K, so its average is the more settled of the two. Written reviews point the same way: 9% of Xfinity's written reviews are positive against 17% of Xcel Energy's.

UpkeepUpdate frequency

Xfinity ships an update fortnightly, Xcel Energy every 3 weeks. Both last shipped on October 18, 2026.

Scorecard7 real differences · 4 level
Xfinity versus Xcel Energy: the parameters behind the verdict, then further details
ParameterXfinityXcel Energy
PriceFreeFree
Rating4.3 (1.4M ratings)4.6 (4.1K ratings) — better
Positive reviews8.7% of reviews17.4% of reviews — better
Number of ratings1.4M — better4.1K
Update frequencyFortnightly — betterEvery 3 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree — better
Best chart rank#13 — better—
DevicesiPhoneiPhone, iPad, iPod — better
Requires iOS17.215.6 — better
Further details — not scored
Size586 MB113 MB
Age rating12+4+
DeveloperComcastXcel Energy Inc.

Customer experience

Xfinity

All ratings1,391,556 ratings
Positive81.6%
Neutral4.0%
Negative14.4%
Written reviews5,552 reviews
Positive8.7%
Neutral5.7%
Negative85.5%

Xcel Energy

All ratings4,112 ratings
Positive91.8%
Neutral2.4%
Negative5.9%
Written reviews149 reviews
Positive17.4%
Neutral4.7%
Negative77.9%

User reviews

Xfinity

From 1.4M App Store ratings

What we love

  • 🚀 Fast internet speeds
  • 👍 Helpful app features
  • 🔒 Secure home network

Room to improve

  • 🐛 Unreliable internet connectivity
  • 💩 Poor customer service
  • 🤖 Confusing app interface
  • 🤑 Expensive and overpriced

Xcel Energy

From 4.1K App Store ratings

What we love

  • 🚀 Streamlined UI
  • 👍 Convenient payment options
  • 👍 Helpful usage graphs

Room to improve

  • 🐛 Login and account issues
  • 🐛 Inaccurate usage data
  • 🐛 Broken or missing features
  • 🔍 Lack of transparency

Bugs and requests

Xfinity

Reported bugs

3 issues
  • Login issues and app freezes
  • Inability to manage network devices
  • Inconsistent app functionality

Requested features

3 requests
  • Detailed data usage tracking
  • Customizable parental controls
  • Improved app stability and performance

Xcel Energy

Reported bugs

3 issues
  • Unable to login or reset password
  • Inability to link accounts or view statements
  • Inconsistent or non-functioning features

Requested features

3 requests
  • Restore previous app functionality
  • Improve usage tracking and reporting
  • Provide better error messages and troubleshooting

In-app purchases

None

Xfinity

No in-app purchases

None

Xcel Energy

No in-app purchases

Questions

Is Xfinity free?
Xfinity is free to download, with no in-app purchases.
Is Xcel Energy free?
Xcel Energy is free to download, with no in-app purchases.
Which has better reviews, Xfinity or Xcel Energy?
Xcel Energy is rated higher. Xfinity averages 4.3 out of 5 from 1.4M ratings, while Xcel Energy averages 4.6 from 4.1K ratings.
Do Xfinity or Xcel Energy have ads?
Neither Xfinity nor Xcel Energy shows ads.
Which is updated more often, Xfinity or Xcel Energy?
Xfinity ships an update fortnightly, and Xcel Energy every 3 weeks. Most recently, Xfinity was updated on October 18, 2026 and Xcel Energy on October 18, 2026.

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