SentriConnect vs CHI311
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SentriConnect
This app provides a managed access system for lockboxes, allowing owners to grant time-limited access and receive detailed usage information. It offers security and dependability for lockbox subscribers.
- Grant time-limited access
- Receive detailed access information
- Managed access system
- Secure and dependable
- Integration with SentriKey Real Estate
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SentriConnect® is a managed access system that allows a SentriLock lockbox owner to grant time limited access to their lockbox providing accurate and detailed access information to the lockbox owner. SentriConnect is a free service to its users providing security and dependability to our SentriLock lockbox subscribers. The user must be granted SentriConnect access by the listing agent via the SentriKey Real Estate system.
CHI311
Report non-emergency issues like potholes or graffiti directly to Chicago city services. Track the status of your requests, submit photos, and get real-time updates on city work in your neighborhood. This official app connects residents and businesses to essential city services.
- Submit new service requests
- Track request status and resolution times
- Attach photos to requests
- Map request locations
- Create an account for tracking
- Search knowledge articles
- View neighborhood requests
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See a pothole? Notice an open hydrant? Let us know. The official CHI 311 app allows residents and businesses to quickly and easily connect to Chicago city services. CHI 311 will be your first place to submit and track non-emergency service requests, get real-time updates, and find information on-the-go. You can also explore work being done in your area. Sign up for your 311 account to access city services and track your requests today. FEATURES - Create new service requests - Check the status of existing requests and the time it will take to resolve - Snap a photo and submit it with a request to improve accuracy - Map your request to help pinpoint a location - Create an account to track your service requests and get local, relevant info - Search and see helpful knowledge articles - Discover requests in your neighborhood CITY SERVICES - Report a pothole - Fix my streetlight - Graffiti removal - Rodent baiting request - Garbage cart maintenance - Tree trim request - Ice/snow removal request - No heat complaint - Abandoned buildings - Clean and Green program registration - Clean a vacant lot - Report stray animals - Senior well-being request - Report a building violation Built with Chicagoans, for Chicagoans!
Screenshots
Verdict
The clearest difference is rating: CHI311 at 2.5 against SentriConnect's 2.2. CHI311 also leads on review sentiment (14% vs 3%) and ratings volume (245 vs 56). SentriConnect's advantage is device support (3 vs 1) and iOS requirement (14.0 vs 17.6). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
CHI311 holds the better App Store score, 2.5 against 2.2. Both are backed by a comparable volume of ratings — 56 and 245 respectively. Written reviews point the same way: 3% of SentriConnect's written reviews are positive against 14% of CHI311's.
SentriConnect ships an update every 6 weeks, CHI311 monthly. The most recent releases landed on November 2, 2026 and November 6, 2026 respectively.
| Parameter | SentriConnect | CHI311 |
|---|---|---|
| Price | Free | Free |
| Rating | 2.2 (56 ratings) | 2.5 (245 ratings) — better |
| Positive reviews | 2.5% of reviews | 14.0% of reviews — better |
| Number of ratings | 56 | 245 — better |
| Update frequency | Every 6 weeks | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 14.0 — better | 17.6 |
| Further details — not scored | ||
| Size | 47 MB | 29 MB |
| Age rating | 4+ | 4+ |
| Developer | SentriLock | City of Chicago |
Customer experience
SentriConnect
CHI311
User reviews
SentriConnect
From 56 App Store ratingsRoom to improve
- ❌ Difficult to get access
- 🐛 Frequent app crashes
- ❌ Does not work properly
- ⏳ Waste of time
- ❌ Loading issues
CHI311
From 245 App Store ratingsWhat we love
- 🚀 Intuitive and simple to use
- 🌐 Convenient access to city services
- 📊 Helpful for tracking request progress
Room to improve
- 🐛 Frequent bugs and crashes
- 🗺️ Difficult to use map functionality
- 🔒 Login and account issues
- 🤖 Lack of responsiveness from developers
Bugs and requests
SentriConnect
Reported bugs
30 issues- App force closes
- No face recognition
- Showings don't create access requests
- Cannot enter address (map not accessible)
- Password reset email not received
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- App keeps spinning
- Does not work on multiple occasions/locations
- Account verification fails
- Cannot scroll to click next step
- Cannot link to lockbox
- Constant errors
- Cannot sign in
- Cannot reset password
- Cannot create new account (emails unavailable)
- Cannot change email without error
- Unable to create account
- App wouldn't confirm
- Cannot get code
- Doesn't work
- Full of s***t
- Cannot complete registration
- Verification email not working
- Link to complete process takes back to App Store
- Login gets error message
- System has issues with password
- Verification email would not work
- Verification email doesn't send
- Verification email sends to Safari page then App Store
- Listing brokerage setting time incorrectly
- App not sending verification code
Requested features
4 requests- Integrate with ShowingTime
- Allow searching properties by address
- Allow requesting access ahead of time
- Allow requesting appointments and access in one place
CHI311
Reported bugs
3 issues- Photo/image upload failures
- Submission errors and timeouts
- Inconsistent performance across devices and OS versions
Requested features
3 requests- More request categories and customization options
- Ability to add notes and descriptions to requests
- Improved notification and status tracking features
In-app purchases
SentriConnect
No in-app purchases
CHI311
No in-app purchases
