Comparison

SentriConnect vs CHI311

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

SentriConnect

This app provides a managed access system for lockboxes, allowing owners to grant time-limited access and receive detailed usage information. It offers security and dependability for lockbox subscribers.

Highlights
  • Grant time-limited access
  • Receive detailed access information
  • Managed access system
  • Secure and dependable
  • Integration with SentriKey Real Estate
Features
Read full description

SentriConnect® is a managed access system that allows a SentriLock lockbox owner to grant time limited access to their lockbox providing accurate and detailed access information to the lockbox owner. SentriConnect is a free service to its users providing security and dependability to our SentriLock lockbox subscribers. The user must be granted SentriConnect access by the listing agent via the SentriKey Real Estate system.

About

CHI311

Report non-emergency issues like potholes or graffiti directly to Chicago city services. Track the status of your requests, submit photos, and get real-time updates on city work in your neighborhood. This official app connects residents and businesses to essential city services.

Highlights
  • Submit new service requests
  • Track request status and resolution times
  • Attach photos to requests
  • Map request locations
  • Create an account for tracking
  • Search knowledge articles
  • View neighborhood requests
Features
Read full description

See a pothole? Notice an open hydrant? Let us know. The official CHI 311 app allows residents and businesses to quickly and easily connect to Chicago city services. CHI 311 will be your first place to submit and track non-emergency service requests, get real-time updates, and find information on-the-go. You can also explore work being done in your area. Sign up for your 311 account to access city services and track your requests today. FEATURES - Create new service requests - Check the status of existing requests and the time it will take to resolve - Snap a photo and submit it with a request to improve accuracy - Map your request to help pinpoint a location - Create an account to track your service requests and get local, relevant info - Search and see helpful knowledge articles - Discover requests in your neighborhood CITY SERVICES - Report a pothole - Fix my streetlight - Graffiti removal - Rodent baiting request - Garbage cart maintenance - Tree trim request - Ice/snow removal request - No heat complaint - Abandoned buildings - Clean and Green program registration - Clean a vacant lot - Report stray animals - Senior well-being request - Report a building violation Built with Chicagoans, for Chicagoans!

Screenshots

SentriConnect4 screens
CHI3114 screens

Verdict

The call

The clearest difference is rating: CHI311 at 2.5 against SentriConnect's 2.2. CHI311 also leads on review sentiment (14% vs 3%) and ratings volume (235 vs 56). SentriConnect's advantage is device support (3 vs 1) and iOS requirement (14.0 vs 17.6). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

CHI311 holds the better App Store score, 2.5 against 2.2. Both are backed by a comparable volume of ratings — 56 and 235 respectively. Written reviews point the same way: 3% of SentriConnect's written reviews are positive against 14% of CHI311's.

UpkeepUpdate frequency

SentriConnect ships an update every 6 weeks, CHI311 every 3 weeks. The most recent releases landed on October 15, 2026 and October 13, 2026 respectively.

Scorecard5 real differences · 5 level
SentriConnect versus CHI311: the parameters behind the verdict, then further details
ParameterSentriConnectCHI311
PriceFreeFree
Rating2.2 (56 ratings)2.5 (235 ratings) — better
Positive reviews2.5% of reviews14.0% of reviews — better
Number of ratings56235 — better
Update frequencyEvery 6 weeksEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone
Requires iOS14.0 — better17.6
Further details — not scored
Size47 MB29 MB
Age rating4+4+
DeveloperSentriLockCity of Chicago

Customer experience

SentriConnect

All ratings56 ratings
Positive28.6%
Neutral3.6%
Negative67.9%
Written reviews40 reviews
Positive2.5%
Neutral2.5%
Negative95.0%

CHI311

All ratings231 ratings
Positive31.6%
Neutral10.4%
Negative58.0%
Written reviews121 reviews
Positive14.0%
Neutral14.0%
Negative71.9%

Bugs and requests

SentriConnect

Not enough reviews yet to summarise bugs or requests.

CHI311

Reported bugs

3 issues
  • Photo/image upload failures
  • Submission errors and timeouts
  • Inconsistent performance across devices and OS versions

Requested features

3 requests
  • More request categories and customization options
  • Ability to add notes and descriptions to requests
  • Improved notification and status tracking features

In-app purchases

None

SentriConnect

No in-app purchases

None

CHI311

No in-app purchases

Questions

Is SentriConnect free?
SentriConnect is free to download, with no in-app purchases.
Is CHI311 free?
CHI311 is free to download, with no in-app purchases.
Which has better reviews, SentriConnect or CHI311?
CHI311 is rated higher. SentriConnect averages 2.2 out of 5 from 56 ratings, while CHI311 averages 2.5 from 235 ratings.
Do SentriConnect or CHI311 have ads?
Neither SentriConnect nor CHI311 shows ads.
Which is updated more often, SentriConnect or CHI311?
SentriConnect ships an update every 6 weeks, and CHI311 every 3 weeks. Most recently, SentriConnect was updated on October 15, 2026 and CHI311 on October 13, 2026.

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