SentriConnect vs CHI311
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SentriConnect
This app provides a managed access system for lockboxes, allowing owners to grant time-limited access and receive detailed usage information. It offers security and dependability for lockbox subscribers.
- Grant time-limited access
- Receive detailed access information
- Managed access system
- Secure and dependable
- Integration with SentriKey Real Estate
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SentriConnect® is a managed access system that allows a SentriLock lockbox owner to grant time limited access to their lockbox providing accurate and detailed access information to the lockbox owner. SentriConnect is a free service to its users providing security and dependability to our SentriLock lockbox subscribers. The user must be granted SentriConnect access by the listing agent via the SentriKey Real Estate system.
CHI311
Report non-emergency issues like potholes or graffiti directly to Chicago city services. Track the status of your requests, submit photos, and get real-time updates on city work in your neighborhood. This official app connects residents and businesses to essential city services.
- Submit new service requests
- Track request status and resolution times
- Attach photos to requests
- Map request locations
- Create an account for tracking
- Search knowledge articles
- View neighborhood requests
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See a pothole? Notice an open hydrant? Let us know. The official CHI 311 app allows residents and businesses to quickly and easily connect to Chicago city services. CHI 311 will be your first place to submit and track non-emergency service requests, get real-time updates, and find information on-the-go. You can also explore work being done in your area. Sign up for your 311 account to access city services and track your requests today. FEATURES - Create new service requests - Check the status of existing requests and the time it will take to resolve - Snap a photo and submit it with a request to improve accuracy - Map your request to help pinpoint a location - Create an account to track your service requests and get local, relevant info - Search and see helpful knowledge articles - Discover requests in your neighborhood CITY SERVICES - Report a pothole - Fix my streetlight - Graffiti removal - Rodent baiting request - Garbage cart maintenance - Tree trim request - Ice/snow removal request - No heat complaint - Abandoned buildings - Clean and Green program registration - Clean a vacant lot - Report stray animals - Senior well-being request - Report a building violation Built with Chicagoans, for Chicagoans!
Screenshots
Verdict
The clearest difference is rating: CHI311 at 2.5 against SentriConnect's 2.2. CHI311 also leads on review sentiment (14% vs 3%) and ratings volume (235 vs 56). SentriConnect's advantage is device support (3 vs 1) and iOS requirement (14.0 vs 17.6). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
CHI311 holds the better App Store score, 2.5 against 2.2. Both are backed by a comparable volume of ratings — 56 and 235 respectively. Written reviews point the same way: 3% of SentriConnect's written reviews are positive against 14% of CHI311's.
SentriConnect ships an update every 6 weeks, CHI311 every 3 weeks. The most recent releases landed on October 15, 2026 and October 13, 2026 respectively.
| Parameter | SentriConnect | CHI311 |
|---|---|---|
| Price | Free | Free |
| Rating | 2.2 (56 ratings) | 2.5 (235 ratings) — better |
| Positive reviews | 2.5% of reviews | 14.0% of reviews — better |
| Number of ratings | 56 | 235 — better |
| Update frequency | Every 6 weeks | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 14.0 — better | 17.6 |
| Further details — not scored | ||
| Size | 47 MB | 29 MB |
| Age rating | 4+ | 4+ |
| Developer | SentriLock | City of Chicago |
Customer experience
SentriConnect
CHI311
Bugs and requests
SentriConnect
Not enough reviews yet to summarise bugs or requests.
CHI311
Reported bugs
3 issues- Photo/image upload failures
- Submission errors and timeouts
- Inconsistent performance across devices and OS versions
Requested features
3 requests- More request categories and customization options
- Ability to add notes and descriptions to requests
- Improved notification and status tracking features
In-app purchases
SentriConnect
No in-app purchases
CHI311
No in-app purchases









