GoToAssist Remote Support vs ThreatDown Admin
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
GoToAssist Remote Support
Provide instant remote support to desktops and mobile devices directly from your iPhone or iPad. This app enables seamless screen sharing, remote control, and unattended access, ensuring you can assist customers anytime, anywhere.
- Live remote support
- Screen sharing
- Remote control
- Unattended access
- Touch and gesture controls
- Secure encryption
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GoToAssist (Remote Support) lets you quickly and easily deliver support to desktops and mobile devices from your iPhone or iPad. Support your customers when and wherever they need help. Features: • Unlimited live support that works seamlessly behind existing firewalls • Screen sharing and remote control of supported devices • Unattended machine access • Intuitive touch and gesture controls • Pinch to zoom • Full keyboard functionality, including special keys (Alt, Ctrl, etc.) • 128-bit AES encryption and end-to-end user authentication • Connects over 3G/4G and Wi-Fi • Free 24/7 support Get started quickly: 1) Download and install the GoToAssist app on your iPhone or iPad. 2) Log in with your GoToAssist account. 3) Tap to create a support session and then send your user an invitation to connect.
ThreatDown Admin
Manage IT security and respond to threats remotely. This app allows IT administrators to view endpoint status, remediate issues, and update agents from their mobile devices. Ensure your organization's security is maintained even when away from the office.
- Remediate endpoint threats
- Quarantine and isolate endpoints
- Initiate endpoint scans
- View endpoint status
- Check for agent updates
- Manage user access
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NOTE: ThreatDown Admin is for use by IT Admins with existing access to their organization’s ThreatDown Nebula user console. Active ThreatDown Nebula licensing must be in place for users to access their environment via ThreatDown Admin. Act promptly on critical incidents or endpoint threats even when you’re away from your desk with ThreatDown Admin. Remediate, quarantine, isolate or start scans on endpoints when you’re on the go. Mitigate issues as they arise from wherever you are. You can also: • View endpoint status • View detection details • Check for agent and protection updates • Update agents • Manage user access
Screenshots
Verdict
The clearest difference is rating: ThreatDown Admin at 2.8 against GoToAssist Remote Support's 1.7. ThreatDown Admin also leads on monetization model (free vs freemium) and update cadence (every 3 weeks vs every 2 months). GoToAssist Remote Support's advantage is ratings volume (26 vs 6) and iOS requirement (12.0 vs 15.1). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
ThreatDown Admin holds the better App Store score, 2.8 against 1.7. Both are backed by a comparable volume of ratings — 26 and 6 respectively. Written reviews point the same way: 4% of GoToAssist Remote Support's written reviews are positive against 10% of ThreatDown Admin's.
GoToAssist Remote Support ships an update every 2 months, ThreatDown Admin every 3 weeks. The most recent releases landed on October 22, 2026 and October 24, 2026 respectively.
| Parameter | GoToAssist Remote Support | ThreatDown Admin |
|---|---|---|
| Price | Free | Free |
| Rating | 1.7 (26 ratings) | 2.8 (6 ratings) — better |
| Positive reviews | 4.3% of reviews | 10.0% of reviews — better |
| Number of ratings | 26 — better | 6 |
| Update frequency | Every 2 months | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 12.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 32 MB | 47 MB |
| Age rating | 4+ | 4+ |
| Developer | GoTo Group, Inc. | ThreatDown Inc. |
Customer experience
GoToAssist Remote Support
ThreatDown Admin
In-app purchases
GoToAssist Remote Support
No in-app purchases
ThreatDown Admin
No in-app purchases
Questions
Is GoToAssist Remote Support free?
Is ThreatDown Admin free?
Which has better reviews, GoToAssist Remote Support or ThreatDown Admin?
Do GoToAssist Remote Support or ThreatDown Admin have ads?
Which is updated more often, GoToAssist Remote Support or ThreatDown Admin?
Other comparisons
