AskNicely vs Qualtrics XM

Manage the customer experience from your iPhone or iPad. Collect and respond to customer feedback instantly with an AI-powered customer experience management platform. Designed to enable action, AskNicely suggested focus areas, improvement opportunities, and helps you set company-wide goals to help your business grow. With AskNicely: Stay on top of individual and team CSAT and NPS performance daily. Act on feedback fast with templates, workflows, and AI-enabled dynamic surveys. Set focus areas for your team to help them determine what to work on first, highlight areas for improvement, and provide coaching tips based on customer feedback. Feedback from AskNicely customers "AskNicely changed our coaching conversations. We now have regular examples of excellent customer service to coach from, and our team leads actually compete to get to the top of the AskNicely leaderboard." — Wayne Pointon, Global General Manager, Service Delivery. “We chose AskNicely versus something more traditional in healthcare. It helps spot trends that may seem like one-off incidents or track positive trends.” — Julie Gessin, Chief Operating Officer, PA-C “The ability to see real-time customer feedback allows our crew to adjust their approach immediately, whether it’s improving communication, upselling a popular product, or addressing service gaps. We’re seeing a much more engaged and proactive team as a result.” — Chris Luong, Business Analyst at Jetstar Requires an AskNicely account Book a call with an AskNicely rep today to learn more. About AskNicely: AskNicely helps you collect and transform CX feedback into frontline action by equipping distributed teams with clear, AI-driven goals, and reinforcing habits that reduce churn fast. Unlike traditional CX programs that stall at insight, AskNicely accelerates change through dynamic surveys, tailored coaching tasks, and in-app behavior tracking, making improvement a habit, not a project.

Whether you are at home, in the office, or on-the-go, dashboards, tickets, notifications and powerful analytics make it effortless to monitor and optimize experiences in real time. Use the Qualtrics XM app to: 1. Monitor important experience metrics (e.g. NPS, CSAT, Employee Engagement) with role based dashboards and filtering 2. Reassign, respond, and close the loop on support tickets 3. Receive real-time notifications so you can act before it’s too late 4. View open ended customer responses and activate team members by sharing key insights via text, email, apps, and more 5. Explore powerful analytics like key drivers, trending topics, focus areas, experience journeys, and text analytics to drive impact The XM mobile app is included in your Customer Experience (CX) or Employee Experience (EX) license. After you download the app, please enter your Qualtrics login and password to get started. Then share the good news with a few of your teammates so you can win XM together! About Qualtrics: Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. The Qualtrics XM Platform™ is a system of action that helps over 12,000 businesses around the world close experience gaps. Have questions? If you are a Qualtrics customer please contact your Customer Success Manager. If you are not a Qualtrics customer but would like to learn more, please request a demo on this page: https://www.qualtrics.com/platform/mobile/