SMS vs ValPhone

SMS-Magic Mobile App SMS-Magic Mobile App brings your CRM-based customer interactions to your smartphone so you can respond to your sales leads and service tickets even when on-the-field. Shrink the sales cycle and keep your customers for life by attending to your leads and post-purchase queries in the micro-moments when decisions are made and preferences shaped. SMS-Magic Mobile App constantly speaks to your CRM to keep you in sync with the context of the conversations across team members and the customer lifecycle. Use SMS-Magic Mobile App to: 1. Get notified about and respond to incoming leads and customer queries in real-time 2. Converse with your customers and prospects across SMS, WhatsApp, and Messenger using text as well as rich media 3. Identify the context of each customer interaction and assign them to relevant team members 4. Automate standard customer interactions such as status updates, account alerts, or appointment reminders 5. Integrate end-to-end with your CRM - be it Salesforce, Zoho, or others. Whether you are an existing user of the SMS-Magic Converse web app or not, this mobile app will make your customer interactions more profitable and pleasant. We hope you’ll give it a try. Please note: If you use SMS-Magic for Salesforce, you need to be on the web app version 1.64 or above to sync with the SMS-Magic Mobile App. Are you having trouble? Please contact care@sms-magic.com Who is SMS-Magic: SMS-Magic is a proven, global messaging platform provider for popular CRM solutions, with over 2,500+ clients across 190 countries, including small, midsize, and enterprise accounts. SMS-Magic has deep experience across various industries in applying conversational engagement to improve marketing, sales, and service performance. Whether you want to bring in more leads, convert them to revenue, or keep those customers happy - SMS-Magic offers the solutions, expertise, and insights you need to drive conversations that convert. Screen-Magic has offices in Chicago (US), Pune, and Delhi (India) with 180+ employees.

ValPhone is an enterprise cloud contact center that transforms your iPhone into a powerful business communication hub. Make calls, send SMS, and manage client communications directly from your dedicated business phone numbers—without carrying a second device or losing critical data that belongs in your CRM! Whether you’re closing deals, supporting clients, or collaborating on the go, ValPhone ensures your team stays connected, responsive, and organized. --- ### **Key Features:** **1. Multi-Line Business Phone System** * Assign and manage any number of dedicated business phone numbers for your company. * Allow team members to access and place calls/texts from any business line with 1-tap outbound line switching. * Call any United States phone number with crystal-clear HD voice quality. **2. Two-Way SMS & Group Messaging** * Send and receive business text messages directly on your iPhone. * Full support for 1-on-1 conversations and multi-party group texting with any US-based phone number. * Live unread message badges and persistent notifications keep you on top of every customer inquiry. **3. Unified Call History, Recordings & Voicemails** * Review all inbound, outbound, and missed calls in a single, intuitive activity feed. * Listen to call recordings and voicemails directly inside the app. * Smart filtering to instantly view only recordings or voicemails with one tap. **4. Streamlined Active Call Experience** * Clean in-call control center with Mute, Keypad, Speaker, Hold, and Call Transfer. * Real-time status indicators (Ringing, Connected, On-Hold) and live duration timers. **5. Integrated Contact Management** * Seamless contact lookup with fast search across names, phone numbers, and job titles. * Quick-action shortcuts to dial or text contacts instantly from your address book. * Create and update contact details on the fly. **6. Automated CRM & Workspace Sync** * Keep your entire organization in sync—calls, texts, and customer notes link back to your Valstorm CRM workspace automatically. * Never miss a sale or service request while out of the office! --- *Note: An active Valstorm / ValPhone account is required to use this application.*