CBP ROAM vs Haylup
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
CBP ROAM
This app allows pleasure boaters and eligible travelers arriving at remote locations to report their arrival online. It facilitates trip creation and may offer video inspections with a CBP Officer for eligible users.
- Online arrival reporting
- Create trip details
- Add travelers
- Specify mode of travel
- Report location
- Video inspection eligibility
- Push notifications for video chat
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The official CBP ROAM App (formerly OARS) from U.S. Customs and Border Protection allows pleasure boaters and other eligible travelers who arrive at remote locations to report their arrival online. In addition to submitting a report of arrival, pleasure boaters who are not currently enrolled in a Trusted Traveler Program, Local Boater Option, or I-68 program who are currently required to report in person may be eligible for a video inspection. Disclaimer: This is a pilot version only for use in limited areas. Contact your local Port of Entry for guidance. Create a trip by adding travelers, your mode of travel, your location, and contact information. After you submit a trip, you may receive a push notification on your device to start a video chat with a CBP Officer to finish reporting your entry into the United States.
Haylup
This ride-sharing platform connects users with reliable and safe transportation services. It offers seamless credit and debit card payments and utilizes computer-aided dispatch for efficient service. Ideal for those seeking professional and prompt rides for business or leisure.
- Reliable ride-sharing
- Timely transportation
- Safe services
- Credit/debit card payments
- Computer-aided dispatch
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Haylup is a Grenada based ride-sharing platform, who's mission is to provide reliable, timely, and safe ride-share services by using complete, seamless credit and debit card payments, along with computer-aided dispatch. At Haylup we cater to tourists, university students and individuals who appreciate the highest quality of assistance and require a fast and professional ride share service, whether it be for business or leisure.
Screenshots
Verdict
The clearest difference is rating: Haylup at 4.9 against CBP ROAM's 3.3. Haylup also leads on review sentiment (67% vs 27%) and ratings volume (739 vs 125). CBP ROAM's advantage is update cadence (every 3 weeks vs every 2 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Haylup holds the better App Store score, 4.9 against 3.3. That said, the two scores are not equally well evidenced: Haylup has 739 ratings behind it against 125, so its average is the more settled of the two. Written reviews point the same way: 27% of CBP ROAM's written reviews are positive against 67% of Haylup's.
CBP ROAM ships an update every 3 weeks, Haylup every 2 months. Both last shipped on October 30, 2026.
| Parameter | CBP ROAM | Haylup |
|---|---|---|
| Price | Free | Free |
| Rating | 3.3 (125 ratings) | 4.9 (739 ratings) — better |
| Positive reviews | 26.5% of reviews | 66.7% of reviews — better |
| Number of ratings | 125 | 739 — better |
| Update frequency | Every 3 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.2 — better | 16.0 |
| Further details — not scored | ||
| Size | 291 MB | 196 MB |
| Age rating | 4+ | 4+ |
| Developer | US Customs and Border Protection | Shevon Charles |
Customer experience
CBP ROAM
Haylup
User reviews
CBP ROAM
From 125 App Store ratingsWhat we love
- 👍 Simplifies entry process
- 👍 Works well when functional
- 👍 Good for local boaters
- 👍 Video chat clearing works well
- 👍 Easy to use
Room to improve
- 🐛 Crashes frequently
- 🐛 App will not open
- 🐛 Login issues
- 🐛 Update issues
- 🐛 Not supported/removed from AppStore
Haylup
From 739 App Store ratingsWhat we love
- 🚀 Quick and efficient ride acceptance
- 👍 Easy-to-use app interface
- 💰 Affordable pricing compared to local taxis
- 👨✈️ Professional and courteous drivers
- 🌍 Reliable transportation solution for Grenada
Room to improve
- 💳 Cannot edit payment methods in app
- 💸 Dynamic pricing based on time/day/location
- 👥 Limited passenger capacity restrictions
- 😠 Inconsistent customer service response
- 🚫 Difficult account deletion process
Bugs and requests
CBP ROAM
Reported bugs
34 issues- App crashes after update
- App will not open
- App crashes within one second of opening
- App closes immediately after opening
- App not letting user login
Show 29 moreShow fewer
- App crashes when trying to enter a change of port of call
- One-time verification codes never worked
- Latest update fails to submit arrivals
- Update forces user to update, causing crash after login
- App keeps sending user to the same place despite logging in
- Waiting for agent for over two days
- App says waiting, cannot cancel or navigate
- Unable to report 'port of call'
- Port of call button missing
- Latest update dumps previously configured travelers and vessels
- No account info comes over when adding app to new device
- Updated version on App Store downloads incomplete or old version
- No copy-and-paste for phone numbers or other info
- No ability to change traveler info after initial edit
- Cannot paste existing passport photo
- Tedious manual entry of numbers
- Authentication failed on own phone, but works on others'
- Facial recognition takes multiple tries
- Stuck on login screen, does not advance to verification code
- Switching apps for PIN code results in blank screen on return
- App quits when editing or manually entering a traveler
- Cannot find support for security key setup
- Stuck in a loop requiring backup authentication setup
- Won't go past the accept button
- New update no longer works, fails to open
- App won't load
- Gets frozen on a screen
- Misspelled 'Received' on Video Chat info page
- App crashes when trip page is displayed
Requested features
11 requests- Add port of call button
- Allow letters in flight number
- Allow copy-paste for numbers
- Allow sharing travelers between users
- Add more instructions for numbers needed
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- Allow submission and approval prior to US waters entry
- Allow users to remain logged in
- Use fingerprint recognition for login
- Consider alternatives to Zoom for video calls
- Add Spanish language support (already present, but caused bugs)
- Invite users to TestFlight beta program
Haylup
Reported bugs
8 issues- OTP verification code not arriving
- Unable to register or sign up
- Login errors preventing app access
- Referral code marked as required despite being optional
- Ride request spinner hangs after confirming destination
Show 3 moreShow fewer
- Google sign-in verification screen fails
- Sign-up form not displaying properly
- Driver cancellations still result in charges
Requested features
6 requests- Profile editing capability for payment method changes
- Flexible passenger capacity options
- Email verification as alternative to OTP
- Improved customer support responsiveness
- Account deletion functionality
Show 1 moreShow fewer
- Better driver vetting and training
In-app purchases
CBP ROAM
No in-app purchases
Haylup
No in-app purchases
