Comparison

myPhonak vs AudioKey 2

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

myPhonak

This app offers enhanced hearing controls and personalization for your hearing aids. Adjust volume, sound settings, and select programs for different situations. It also provides remote support from your hearing care professional and tracks health data like steps and wearing time.

Highlights
  • Remote hearing aid control
  • Personalized sound adjustments
  • Pre-defined listening programs
  • Live remote support
  • Health data tracking (steps, wearing time)
  • Battery level monitoring
  • Cleaning reminders
Currently charting
Read full description

The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data.* The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble). The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment) Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***. * Available on Paradise Rechargeable, Audéo Fit, Lumity and Infinio devices ** Available on Audéo Fit only ***Available on Audéo Fit , Lumity and Infinio devices Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories. Hearing aid compatibility: myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity. myPhonak can be used with: • Phonak Audéo™ E (EON) Sphere • Phonak Audéo™ E (EON) • Phonak CROS E (EON) • Phonak Naída™ L-M • Phonak Virto™ I (Infinio) • Phonak Audéo™ I (Infinio) • Phonak CROS™ I (Infinio) • Phonak Sky™ L (Lumity) • Phonak Naída™ L (Lumity) • Phonak Terra™+ • Phonak CROS™ L (Lumity) • Phonak Audéo Fit™ (Lumity) • Phonak Slim™ L (Lumity) • Phonak Audéo™ L (Lumity) • Phonak Audéo Life™ (Lumity) • Phonak CROS™ P (Paradise) • Phonak Audéo Fit™ (Paradise) • Phonak Audéo Life™ (Paradise) • Phonak Virto™ P-312 (Paradise) • Phonak Naída™ P (Paradise) • Phonak Audéo™ P (Paradise) • Phonak Audéo™ M (Marvel) • Phonak Bolero™ M (Marvel) • Phonak Virto™ M-312 (Marvel) • Phonak Naída™ M-SP (Marvel) • Phonak Naída™ Link M (Marvel) Device compatibility: iPhone 6s and newer running iOS Version 16.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required. If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak. IOS is a trademark of Cisco, Inc. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license. Always seek the advice of a doctor in addition to using this app and before making any medical decisions. The app is only available in countries where the compatible hearing instruments have received official approval for distribution. myPhonak supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.

About

AudioKey 2

This app functions as a remote control for compatible MED-EL audio processors, allowing users to customize settings and check usage statistics. Caregivers can also utilize its features to support others, and it includes a tool to help locate misplaced devices.

Highlights
  • Remote control for audio processors
  • Customize personal settings
  • Find My Processor functionality
  • Check usage statistics
  • Access support material
  • Configure AudioStream device
Features
Read full description

The AudioKey 2 mobile app from MED-EL can be used as a remote control for supported MED-EL audio processors which are SONNET (EAS), SONNET 2 (EAS), and RONDO 3. Additionally, AudioKey 2 lets you customize personal settings, such as the names of programs on the audio processors. AudioKey 2 can be used by caregivers to support other users, such as young children. You can use the Find My Processor functionality to help locate lost or misplaced audio processors. AudioKey 2 also lets you check the usage statistics of the connected audio processors and quickly access helpful support material from MED-EL. If you own a MED-EL AudioStream device, you can configure it with AudioKey 2.

Screenshots

myPhonak4 screens
AudioKey 24 screens

Verdict

The call

The clearest difference is rating: AudioKey 2 at 5.0 against myPhonak's 4.4. myPhonak's advantage is ratings volume (124K vs 1) and review sentiment (31% vs 11%). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

AudioKey 2 holds the better App Store score, 5.0 against 4.4. That said, the two scores are not equally well evidenced: myPhonak has 124K ratings behind it against 1, so its average is the more settled of the two. Written reviews complicate that: 31% of myPhonak's written reviews are positive against 11% of AudioKey 2's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

myPhonak ships an update every 2 months, AudioKey 2 every 4 months. The most recent releases landed on October 27, 2026 and July 7, 2026 respectively.

Scorecard5 real differences · 6 level
myPhonak versus AudioKey 2: the parameters behind the verdict, then further details
ParametermyPhonakAudioKey 2
PriceFreeFree
Rating4.4 (124K ratings)5.0 (1 ratings) — better
Positive reviews31.1% of reviews — better11.1% of reviews
Number of ratings124K — better1
Update frequencyEvery 2 months — betterEvery 4 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
Best chart rank#75 — better—
DevicesiPhoneiPhone, iPod — better
Requires iOS16.015.0 — better
Further details — not scored
Size201 MB243 MB
Age rating17+12+
DeveloperSonova AGMED-EL Elektromedizinische Geraete GmbH

Customer experience

myPhonak

All ratings122,939 ratings
Positive84.9%
Neutral7.2%
Negative7.9%
Written reviews1,830 reviews
Positive31.1%
Neutral16.0%
Negative52.9%

AudioKey 2

All ratings35 ratings
Positive31.4%
Neutral14.3%
Negative54.3%
Written reviews18 reviews
Positive11.1%
Neutral27.8%
Negative61.1%

Bugs and requests

myPhonak

Reported bugs

4 issues
  • App fails to connect to hearing aids
  • Hearing aid settings randomly reset
  • Bluetooth streaming quality issues
  • Inaccurate battery level indicators

Requested features

4 requests
  • Apple Watch app integration
  • More granular EQ controls
  • Ability to set custom default programs
  • Improved battery life reporting

AudioKey 2

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

myPhonak

No in-app purchases

None

AudioKey 2

No in-app purchases

Questions

Is myPhonak free?
myPhonak is free to download, with no in-app purchases.
Is AudioKey 2 free?
AudioKey 2 is free to download, with no in-app purchases.
Which has better reviews, myPhonak or AudioKey 2?
AudioKey 2 is rated higher. myPhonak averages 4.4 out of 5 from 124K ratings, while AudioKey 2 averages 5.0 from 1 ratings.
Do myPhonak or AudioKey 2 have ads?
Neither myPhonak nor AudioKey 2 shows ads.
Which is updated more often, myPhonak or AudioKey 2?
myPhonak ships an update every 2 months, and AudioKey 2 every 4 months. Most recently, myPhonak was updated on October 27, 2026 and AudioKey 2 on July 7, 2026.

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