Supportbench vs Zoho TeamInbox

A case management application that delivers on the promises you make to your customers. Deliver the best support using the most flexible tool-set. This version of the iOS app includes: • View and update cases including all of the fields • View all of your teams cases • View queues and your work queues • View recent items • Create new cases • Attach new activities to cases including tasks • Upload and view attachments on cases • Take a picture and attach it to a case • View the details of your tickets including comments with rich text and inline images • Forward cases to other agents • View a companies information and update it including contacts and case history. Supportbench is a powerful and flexible case management system for those customer service and help desks that need more than just the status quo ticketing system.

Zoho TeamInbox - Shared inboxes for team collaboration Make business conversations better and transparent within a team with Zoho TeamInbox. Receive your emails here, chat on them with the team, assign owners for threads, co-author responses, and efficiently manage the team and inbox. Archive conversations that you are done with, or snooze lesser important threads, and therefore attain Inbox Zero with ease. You can now have other communication channels (like WhatsApp, and Telegram) right next to your emails, and enjoy all of the above said capabilities for these channels as well. No more juggling between apps and managing all your communication from a single platform. As shared inboxes ensure transparency around group email conversations, organizations can avoid work duplication, keep important emails from falling through the cracks, distribute tasks effectively among members, and have a clutter-free inbox. With the Zoho TeamInbox app, you can: Assign and follow - Assign owners to threads, discuss, and invite people to contribute by @mentioning them. Follow up on tasks easily and ensure Inbox Zero. Share draft - No more back-and-forth emails only for edits. Share and draft emails together with your team with zero email forwards. Connect personal emails - Keep your personal emails right next to your team emails. Your personal inbox is always private to you, but share specific emails with your teammates. Snooze - With emails flooding your inbox, prioritize, and attend to emails at the right time. Snooze emails and handle them when they are important. Conduct internal discussions - With Zoho TeamInbox, you do not have to switch to another application for collaborating. Chat with your teammates right from your inbox. Zoho TeamInbox mobile subscriptions: Our mobile plans include up to 5GB of storage and 1 channel each for email, WhatsApp, Facebook Messenger, and Instagram DM. Solo - A single-user plan with up to 500 replies per month, unlimited conversation assignments, follow, status, and search features. Team - For up to 3 users, this plan offers up to 1000 replies per month and includes everything in Solo plan, plus conversation snooze and shared tags. Team Plus - For up to 5 users, this plan offers up to 1500 replies per month and includes everything in Team, along with the ability to move conversations across inboxes and create response templates.   - Payment will be charged to iTunes Account at confirmation of purchase. - Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. - Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal. - Subscriptions may be managed by the user, and auto-renewal may be turned off by going to the user's Account Settings after purchase. ----------- Privacy Policy: https://www.zoho.com/privacy.html Terms of Service: https://www.zoho.com/terms.html