Lenovo vs Microsoft Surface
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Lenovo
Access comprehensive support for your Lenovo devices, including PCs, tablets, and data centers. Find solutions, check warranty status, troubleshoot issues, locate service providers, and track repairs. You can also explore and purchase Lenovo products directly through the app.
- Device support and troubleshooting
- Warranty status checker
- Service provider lookup
- Repair status tracking
- Product shopping and exploration
- Lenovo ID account management
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Your ‘One-Stop’ Lenovo app Lenovo app brings you support for your Lenovo PC, tablet, and data center products. Find solutions, view your warranty status, troubleshoot and optimize your Lenovo products, find your nearest service provider, check your repair status, and more. Lenovo app can be installed on any iOS device. Service • Use our Service Provider Lookup feature to find your nearest service provider’s contact and location information. Then use the app to open a service ticket (available for select countries and products). • Check your product repair status (available for select countries, PC products only). • Check your Lenovo device’s warranty status, and update your warranty end date by scanning proof of purchase documentation and submitting to our agents (available for select countries and products). • Chat with one of our knowledgeable agents from within the app (India only). • Find solution articles and videos to help you use your device more effectively and troubleshoot problems. • Access Lenovo’s Support website and Community Forums. Shop • Now you can explore, search, and purchase Lenovo products in your app! • Check our picks of Lenovo products and special campaigns. • Explore all Lenovo products by categories, brands, and series. • Filter and sort by product specs to easily find exactly the product you need. • Browse a list of bestsellers and sales. • The shopping feature is only available in limited countries and regions. We're now working hard to expand it to more regions. My account • Log in with Lenovo ID to access your unified Lenovo account. • Your history orders and shopping cart. • Your saved products from Lenovo’s Support website. • Manage your Lenovo profile, wallet, and address book.
Microsoft Surface
Manage and personalize your audio devices. Update firmware, view device information, and adjust settings like equalizer and volume. Connect and control devices, and access tutorials for assistance.
- Update earbuds and headphones
- View and change device info
- View battery and volume
- Personalize settings
- Change equalizer settings
- Control connected devices
- Reset devices
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Here are the things you can do: • Update your earbuds and headphones • View and change device info • View battery info and volume level • Personalize settings • Change equalizer settings to get the sound you want • Control which devices are connected • Change language settings • Reset your earbuds and headphones to the factory settings • Watch tutorial videos • Send us feedback
Screenshots
Verdict
The clearest difference is rating: Lenovo at 3.7 against Microsoft Surface's 3.2. Microsoft Surface's advantage is iOS requirement (11.0 vs 15.6). On price, review sentiment, ratings volume and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Lenovo holds the better App Store score, 3.7 against 3.2. Both are backed by a comparable volume of ratings — 121 and 159 respectively. Written reviews complicate that: 19% of Lenovo's written reviews are positive against 26% of Microsoft Surface's, so the app with the better star average is not the one people write more warmly about.
Lenovo ships an update every 3 months, Microsoft Surface every 2 months. The most recent releases landed on October 6, 2026 and October 16, 2026 respectively.
| Parameter | Lenovo | Microsoft Surface |
|---|---|---|
| Price | Free | Free |
| Rating | 3.7 (121 ratings) — better | 3.2 (159 ratings) |
| Positive reviews | 18.5% of reviews | 25.6% of reviews — better |
| Number of ratings | 121 | 159 — better |
| Update frequency | Every 3 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.6 | 11.0 — better |
| Further details — not scored | ||
| Size | 58 MB | 70 MB |
| Age rating | 4+ | 4+ |
| Developer | Lenovo(Beijing) Limited | Microsoft Corporation |
Customer experience
Lenovo
Microsoft Surface
User reviews
Lenovo
From 121 App Store ratingsWhat we love
- 👍 User friendly design (older reviews)
- 👍 Helpful for products (older reviews)
- 👍 Easy to use (older reviews)
- 👍 Useful tool (older reviews)
Room to improve
- 🐛 Login issues (frequent)
- 🐛 App crashes/freezes
- 🐛 Slow performance
- 🐛 Poor UI/UX
- 🐛 App links to web page
Microsoft Surface
From 159 App Store ratingsWhat we love
- 🎵 Excellent audio quality and crisp sound
- 🎚️ Useful EQ customization capabilities
- 📱 Smooth out-of-box setup experience
- 🔗 Hardware quality is solid
- ⚡ Quick app loading when functional
Room to improve
- 🐛 App frequently fails to detect paired headphones
- 🔌 Constant connection and pairing issues
- 😤 Poor reliability and stability
- 🚫 App becomes completely broken after updates
- 🔐 Authentication and login failures
Bugs and requests
Lenovo
Reported bugs
21 issues- Cannot log in through the app
- Login off automatically when accessing my products section
- Unable to use Google to sign in the app
- App keeps loading and asking login again
- App stops working at verification process
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- Web and app are not linked
- Products from browser are not displayed in app
- Cart items disappear after closing app
- Constant network errors, shows offline even with connection
- Cannot check warranty via QA or serial number
- Product info is incorrect for iOS
- Missing SSO login for Microsoft Outlook
- Orders and rewards link gives an error message
- Access denied when trying to look at orders or profile
- App exits immediately on launch
- No support for Watch 9
- Terrible warranty support, no status updates
- Works in portrait mode only
- App quits when attempting to scan QR code
- Repeated money withdrawal for the same order
- Internal server error during login
Requested features
13 requests- Scrap the app and start over
- Fix login issues
- Improve app stability
- Ensure web and app synchronization
- Add support for Google login
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- Add support for Microsoft Outlook SSO
- Fix cart functionality
- Improve network error handling
- Enable warranty check via serial number
- Fix product info for iOS
- Improve portrait mode support
- Fix QR code scanning
- Provide accurate shipping dates
Microsoft Surface
Reported bugs
11 issues- App stuck on scanning/searching for headphones
- Bluetooth connection drops during calls
- App won't recognize headphones even when paired
- Authentication hangs on 'Authenticating' screen
- Constant red light indicator issues
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- Firmware updates cause connection degradation
- App fails to load when headphones are connected
- Pairing mode limbo after power cycling
- Earbud chirping and constant disconnections
- Uneven battery drain between earbuds
- App incompatibility with newer iOS versions
Requested features
9 requests- MacOS app support
- iPad landscape mode support
- Customizable gesture controls
- Better device switching between paired devices
- More EQ preset options
Show 4 moreShow fewer
- Xbox wireless compatibility
- Ability to disable automatic noise cancellation on calls
- Case battery level indicator
- Computer/device management features
In-app purchases
Lenovo
No in-app purchases
Microsoft Surface
No in-app purchases
Questions
Is Lenovo free?
Is Microsoft Surface free?
Which has better reviews, Lenovo or Microsoft Surface?
Do Lenovo or Microsoft Surface have ads?
Which is updated more often, Lenovo or Microsoft Surface?
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