Trimble Remote Expert AR Tool vs Active Eye | BLM GROUP

Improve productivity and collaboration with simple AR technology to provide real-time support using video, audio, and spatial annotations with Trimble Remote Expert. Easily virtually connect workers and technicians in the field with 'remote experts' to increase first-time fix rates. Using augmented reality technology, experts can provide visual guidance through markups and text instructions that are blended with the real world equipment being serviced in the field, no matter their location. With Trimble Remote Expert, service organizations can rapidly transfer troubleshooting guidance and expertise from support experts to technicians out in the field. It is a simple and powerful companion for technicians and end-users who require real-time assistance from experts when facing complex or unfamiliar situations. The augmented reality collaboration and assistance tool ultimately helps to improve first-time fix rates, technician productivity, and the overall customer service experience. Features Free mobile app during the trial period Connect* via video and audio Collaborate by creating spatial and text markup Capture media (video and screenshots) Save media to the device’s internal storage *Network provider restriction may prevent the app from functioning.

Active Eye is the BLM GROUP app to access your Remote Technical Assistance Service in real time, conveniently and quickly. Active Eye allows you to receive assistance at any time, putting you in touch with an expert who, through a live video session, can see the problem through your camera, will seek a solution or will give you precise instructions on how to proceed. Features: - Recording and exchange of photographs, videos and audio data. - Chat-type communication function. - The BLM GROUP operator can see your problem live, and guide you to the resolution through your iPhone or iPad. - You can share photos and documents and interact with the framed image to facilitate communication with our technician. Active Eye runs perfectly on all iOS versions for iPhone or iPad.