CTC vs TAP LA
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
CTC
Coordinate healthcare transportation for health plan members and drivers. Review reservations, rate rides, contact support, cancel, or schedule new appointments easily. This app is for authorized users of participating health plans.
- Review upcoming/past reservations
- Rate rides
- Contact call center
- Cancel reservations
- Schedule new reservations
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CTC-Go is a mobile application used by health plan members and drivers to coordinate healthcare transportation. CTC-Go allows health plan members to review upcoming or past reservations, rate their ride, contact our call center, cancel an existing reservation, and to schedule a new reservation. Our intuitive platform is easy to use and reliable. CTC-Go may only be used by authorized users through participating health plans.
TAP LA
Pay for transit fares across Los Angeles with your mobile device. This app allows you to purchase passes, manage multiple cards, and use touchless payment on numerous bus and train systems. It also offers trip planning and access to multimodal programs.
- Touchless payment
- Add TAP card to iPhone/Apple Watch
- Purchase transit passes
- Manage multiple TAP cards
- Add TAP card to Apple Wallet
- Trip planning tools
- Reduced fare support
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Los Angeles Metropolitan Transit Authority ("LACMTA"), a government agency, is the owner and developer of this app. TAP is your ticket to ride transit in greater Los Angeles! It is accepted on 27 systems including LA Metro, providing a vast network of buses and trains. - Make your travel safe and easy with touchless payment and card management. - Add a new TAP card to your iPhone and Apple Watch and use your fare immediately. - Use your iPhone (8 and above) and Apple Watch (Series 3 and above) to tap with Apple Pay when boarding a bus or train. - Enjoy flexible payment options including credit/debit cards, account cash and Apple Pay. - Purchase a transit pass or Stored Value for any agency in Los Angeles County. - Manage multiple cards in your TAP account (iPhone 5 and above). - Add your TAP card to Apple Wallet, enable Express Transit and quickly tap and pay when you board. You don't even have to wake up your phone! - Supports reduced fares for seniors, students, persons with disabilities and low-income riders. - Transfer a TAP card in your account to your Apple Wallet and leave the plastic at home. - Access multimodal programs such as Metro Bike Share. - Use Trip Tools to plan trips, find nearby transit options, view real-time arrivals and save favorite destinations and stops. - Enjoy the benefits of a TAP account, such as Balance Protection, card management, discounts, promotions, transaction history and friendly customer service. - Accepted on 27 transit systems in LA County including: Angels Flight Railway Antelope Valley Transit Authority (AVTA) Baldwin Park Transit Beach Cities Transit Burbank Bus Carson Circuit Compton Renaissance Transit System Culver CityBus Foothill Transit Gardena GTRANS Glendale Beeline Glendora Transportation Division Huntington Park Transit Unlimited LA County Department of Public Works LADOT Transit Lawndale Beat Los Angeles World Airports (LAWA) Long Beach Transit Metro Montebello Bus Lines Monterey Park Spirit Bus Norwalk Transit Palos Verdes Peninsula Transit Authority Pasadena Transit Santa Clarita Transit Santa Monica Big Blue Bus Torrance Transit
Screenshots
Verdict
The clearest difference is rating: CTC at 2.5 against TAP LA's 1.9. CTC also leads on update cadence (every 2 weeks vs every 6 months). TAP LA's advantage is chart position (#181 vs unranked) and iOS requirement (13 vs 15.6). On price, review sentiment, ratings volume and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
CTC holds the better App Store score, 2.5 against 1.9. Both are backed by a comparable volume of ratings — 327 and 799 respectively. Written reviews complicate that: 11% of CTC's written reviews are positive against 12% of TAP LA's, so the app with the better star average is not the one people write more warmly about.
CTC ships an update every 2 weeks, TAP LA every 6 months. The most recent releases landed on September 22, 2026 and September 23, 2026 respectively.
| Parameter | CTC | TAP LA |
|---|---|---|
| Price | Free | Free |
| Rating | 2.5 (327 ratings) — better | 1.9 (799 ratings) |
| Positive reviews | 10.6% of reviews | 12.2% of reviews — better |
| Number of ratings | 327 | 799 — better |
| Update frequency | Every 2 weeks — better | Every 6 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | — | #181 — better |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.6 | 13 — better |
| Further details — not scored | ||
| Size | 55 MB | 84 MB |
| Age rating | 4+ | 4+ |
| Developer | Call The Car | Los Angeles County Metropolitan Transportation Authority |
Customer experience
CTC
TAP LA
User reviews
CTC
From 327 App Store ratingsWhat we love
- 🚀 Easy to schedule rides
- 👍 Convenient app for medical transportation
- 🙏 Grateful for the service
Room to improve
- 🐛 Frequent app crashes and bugs
- 🔧 Unreliable and inconsistent functionality
- 🤯 Frustrating user experience
- 📞 Prefer calling over using the app
- 🔍 Difficult to find/select locations
TAP LA
From 799 App Store ratingsWhat we love
- 🚀 Easy to use
- ✨ Convenient digital tap card
- 💳 Ability to load funds
- 🗺️ Trip planning functionality
Room to improve
- 🐛 App crashes and glitches
- 💰 Charges money without adding funds
- ⏱️ Slow load times and processing
- 🤷♀️ Confusing user experience
- 🚫 Doesn't work for tourists/visitors
Bugs and requests
CTC
Reported bugs
5 issues- App freezes during ride booking
- Incorrect address pre-population
- Inability to select appointment reason
- Login and registration issues
- Disappearing/lost ride requests
Requested features
5 requests- Allow editing of scheduled rides
- Improve address management and auto-fill
- Add dark mode option
- Provide better notifications and status updates
- Simplify the booking flow
TAP LA
Reported bugs
3 issues- Card registration and activation issues
- Disappearing funds and balances
- Inconsistent app performance
Requested features
4 requests- Allow multiple devices for one account
- Improve reliability of fund loading
- Provide more transparent transaction history
- Integrate with more payment methods
In-app purchases
CTC
No in-app purchases
TAP LA
No in-app purchases
