Does not cap daily fare
Metro advertises as capping daily total fare at $5. This app does not do that.
You Can’t Purchase a Card Through the App
It claims you can, but you actually have to buy one at a machine, which completely defeats the purpose of this app even existing. Don’t waste your time.
Steals your money, Intentional design
I read the other comments and hoped I would be one of the lucky ones, nope. Everything everyone says is true. It stole 5 dollars from me: you go thru the whole process of setting up your card with Apple Pay, they give you an option to preload your card DONT PRELOAD YOUR CARD. The card set up will fail and then that $5 of credit you just bought will completely disappear. This is so bad that you would have to show me proof that this isn’t intentional UI design. Some Uber lobbyist bent Karen Bass’s ear perhaps. Such overwhelmingly negative comments for 6+ years still remaining true shows the city doesn’t give two craps about the metro system. Los Angeles can be a good city but leadership is broken.
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Reload Tap
Metro needs to fix this app asap !!! The reloads to pay are always taking forever to load and sometimes don’t even load at all!!! Like metro you want my money or not because I can never refill my tap card.
Doesn’t work
I’ve added funds to my tap card multiple times and nothing has gone through.
Lagging to load card
Load money screen takes soooo long, closing opening app doesn’t help , doesn’t want to let me pay and be a Good Samaritan…..I guess free rides am I right
Do not use
Horrible app. I added $5 to my account and they just took my money and never put into my tap card. This app scams you.
Needs work.
I logged into my account on my new phone and I can’t use my card. Had to set up a new card, what is the point of even having an account if you always have to set up a new card at any inconvenience?? 😭😭😭
Keeps saying error
Created new Acct answered all questions, tried 3 times to log in says Error, Bugy app, will contact Metro Executives file complain after all this app got all my private information.
Wickets don’t work
This app is beyond terrible.
Charged Credit Card then lost the TAP Card
The charge went through on my credit card. Then the App said TAP card lost. No receipt was given (not even to email). And the charge went through on my credit card.
Not all features work well
The idea of the app is great but the card scanner hasn’t worked for me and it’s inconvenient to have to go to a 7-11 to load funds.
can’t use
i’ve used this app few years back and everything was fine. when i tried to log in now it always sends me to like the website log in? and says my login is incorrect even after resetting the password. genuinely unusable
Horrible app
Won’t let me add money, my Credit card, and won’t let me buy a pass. No wonder people carry cash for bus…
Terrible
Why is this app such a pain to use? Seems to randomly be unable to connect & load to add fare, at times taking from the bank & not loading fare at all then returning funds days later. What is this?
Terrible card management
I’ve had to add three separate cards to the account, can’t remove or consolidate
Wrongfully charged
I was wrongfully charged while doing a transfer and 2 months later the customer service, after quite a few emails and a transfer to the technical support has still NOT resolved the case …. ! 🤷🏻♂️
Bad App
Would not let me create an account. It wouldn’t send the code the verify my email, and when it finally did it gave me a system error.
Buggy
first off it was very difficult to even create an account. I could not get a confirmation code to be sent via email. It took me at least 20 tries when I had my son do it. He couldn’t even create an account. It wouldn’t let him hit the submit button. I spent way too much time trying to create an account even putting in the confirmation code is difficult other apps or websites you can just copy and paste this one you have to put in the numbers one by one, and then you have to change your keyboard layout to the numbers so every time I put in one number I would have to hit the arrow bar to change to the numbers so frustrating
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APP NEVER SHOWS CURRENT BALANCE OR ACTIVITY
This app NEEDS a MAJOR update ASAP! Is anybody’s IT team looking to revamp/upgrade this thing. If not, LET me do it👎🏻👎🏻👎🏻👎🏻👎🏻.
