Rip off
This is my first time using this app. I add $5 to access $1.75 ride to pico station
I checked again when I got home. My $5 funds all used up. It is supposed to have a credit balance
History show no transactions. Apple payment is not there
I have no choice but remove this app from my phone
I checked again when I got home. My $5 funds all used up. It is supposed to have a credit balance
History show no transactions. Apple payment is not there
I have no choice but remove this app from my phone
Doesn't work at all
It literally will not allow me to create an account, every time I go to verify my email with the code, I get an error after entering the code. I gave up after trying about 10 times, on multiple separate days.
Horrible
Select text option but still sends confirmation code to email- to enter the confirmation code you have to change keyboard setting to numeral before each entry only to learn the whole thing needs to be repeated due to an absurd password criteria which I met but repeated process several times with no success - disincentivizes use of public transit because of a screwy sophomoric hackneyed app
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Needs Independent Payment Options
The TAP LA app relies entirely on Apple Pay integrations to handle payments on your iPhone. When you have a past-due balance with Apple (like a failed Amazon Prime subscription payment), Apple automatically locks and freezes your entire Apple Wallet/Apple Pay feature until that debt is cleared.Because the TAP app is forced to process payments through Apple's system, it cannot bypass that restriction to take your money, even if your separate bank account has plenty of cash available.
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Don’t expect to be happy while using this app
This is so bad.
Terrible
It was so confusing and sucked up my money!!! I want a refund!?!? Please?
Funds won’t credit to card
Payed the money to have credits on the card but they still have yet to appear after two days. Just use the machines at the stations with your physical card.
Pending? Really!?
Stores values still pending via this app. Worthless!
Pathetic
I’d give it a 0/5 if i could. Error messages, faulty fill-in boxes, within 5min of trying to make an account. Pathetic.
Easy to use
It’s pretty easy to use and store money from your credit card. I have been using it without any issues.
Horrible just like LA
Slow horrible app just like the city
Trash
One of the worst put together apps available.. if I didn’t have ta use it I wouldn’t
Awful!!!!! Don’t want to take a ride.
OMG! What a miserable Metro app to represent one of the largest cities in the world. I want to use profanity to describe how bad it is to create an account that for whatever reason after creating the account the login and password is not accepted. I tried multiple times and it’s impossible to login. The app doesn’t have a proper recovery password and doesn’t accept the email. I don’t like writing negative reviews but this takes the cake - no NAILED IT WITH THIS APP. I’m so disgusted it’s ruining the vibe to want to use the new D-Line for the first time. Thanks TAP.
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A disaster
It won’t let me create an account.
Thanks for making Metro payment quick and easy
My son came in town and used TAP LA to get from the airport to the east side of LA. He said it was easy to use it in his phone wallet and the trip finder worked perfectly. I have been using it in my Apple Watch since I got in town in April and I haven’t had any issues.
Impossible to create account
What an awful system
Fail whale
Boooooo. Error on acct make
Can’t create an account
Literally can’t even make an account. Just non stop error messages.
Terrible login & profile experience
App regularly fails to make it past the Cloudflare verification step and is useless. | Can’t update profile to change the email address associated with the account.
Laggy and buggy
Everytime I even try to add money to my card it won’t let me go pass the Stored Value screen. It also takes ages to even load into a new interface. They always tend to be down when I need to add money to my card
