Access Services vs CTC
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Access Services
Easily check your reservation status and track your vehicle in real time with a single tap. Confirm your trip, share your experience, rate your driver, and get live ETAs.
- Real-time vehicle tracking
- Reservation status check
- Trip confirmation
- Driver and vehicle rating
- Live ETA updates
- Share ride experience
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Where’s My Ride is an app that allows you to easily, with a tap of a button, see reservation status and track vehicle in real time. Easy way to confirm your trip reservation, share your ride experience and rate your driver and vehicle, and get the live ETA for your vehicle If you need help to register, use the app, or report any system issues, please call the WMR help desk at 213.270.6099 or email us directly at wmr@accessla.org
CTC
Coordinate healthcare transportation for health plan members and drivers. Review reservations, rate rides, contact support, cancel, or schedule new appointments easily. This app is for authorized users of participating health plans.
- Review upcoming/past reservations
- Rate rides
- Contact call center
- Cancel reservations
- Schedule new reservations
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CTC-Go is a mobile application used by health plan members and drivers to coordinate healthcare transportation. CTC-Go allows health plan members to review upcoming or past reservations, rate their ride, contact our call center, cancel an existing reservation, and to schedule a new reservation. Our intuitive platform is easy to use and reliable. CTC-Go may only be used by authorized users through participating health plans.
Screenshots
Verdict
The clearest difference is rating: Access Services at 3.2 against CTC's 2.5. Access Services also leads on review sentiment (19% vs 11%). CTC's advantage is update cadence (every 2 weeks vs every 3 months). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Access Services holds the better App Store score, 3.2 against 2.5. Both are backed by a comparable volume of ratings — 156 and 327 respectively. Written reviews point the same way: 19% of Access Services's written reviews are positive against 11% of CTC's.
Access Services ships an update every 3 months, CTC every 2 weeks. The most recent releases landed on October 16, 2026 and October 11, 2026 respectively.
| Parameter | Access Services | CTC |
|---|---|---|
| Price | Free | Free |
| Rating | 3.2 (156 ratings) — better | 2.5 (327 ratings) |
| Positive reviews | 18.8% of reviews — better | 10.6% of reviews |
| Number of ratings | 156 | 327 — better |
| Update frequency | Every 3 months | Every 2 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 15.0 — better | 15.6 |
| Further details — not scored | ||
| Size | 56 MB | 55 MB |
| Age rating | 4+ | 4+ |
| Developer | Access Services | Call The Car |
Customer experience
Access Services
CTC
Bugs and requests
Access Services
Not enough reviews yet to summarise bugs or requests.
CTC
Reported bugs
5 issues- App freezes during ride booking
- Incorrect address pre-population
- Inability to select appointment reason
- Login and registration issues
- Disappearing/lost ride requests
Requested features
5 requests- Allow editing of scheduled rides
- Improve address management and auto-fill
- Add dark mode option
- Provide better notifications and status updates
- Simplify the booking flow
In-app purchases
Access Services
No in-app purchases
CTC
No in-app purchases
