Access Services

Access Services

by Access Services

156 ratings
69 reviews
Free

Details

  • Released
  • Updated
  • May 10, 2016
  • June 14, 2026

Features

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Access Services screenshot #10 for iPhone
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About

Easily check your reservation status and track your vehicle in real time with a single tap. Confirm your trip, share your experience, rate your driver, and get live ETAs.

Real-time vehicle tracking
Reservation status check
Trip confirmation
Driver and vehicle rating
Live ETA updates
Share ride experience
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What's New in Access Services

1.3.58

June 14, 2026

International phone format support added for the callout number. Booking support added for the Santa Clarita Region. Santa Clarita addresses will be available for booking soon. General performance improvements and minor bug fixes to enhance the overall user experience.

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User reviews

Terrible and unfair rules when it comes to specific times

I’m not sure what happened exactly with this app, but before the drivers used to come at the actual time the app tells me they would, now they will arrive 20 minutes earlier than the time given and while that seems like a good thing, it’s not good when I need that time to literally get dressed and ready for the morning, it also isn’t fair that they will mark you no show AT THE TIME THEY SAID THEY WOULD ARRIVE despite the app telling you the time of their arrival, coming earlier doesn’t mean you start the timer, that’s not fair and I can’t imagine people less fortunate than me have to deal with it because some probably need time to get ready or do the things they need to do before going into the access car. This needs to be FIXED!
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Very bad app.

Do not rely on it. It is frozen all the time. I am not happy with that at all!

Iván

Portillo

Server not available “null”

i just opened it and i have a ride coming soon. when it opens up now it says “Alert!” “Server not available, (null)”
please fix it immediately.

This app is TRASH!

I have been using this app for quite some time, and I find it funny that this app works when it wants to. I put in my scheduled pick up time, and this app wouldn’t navigate the driver to where it’s going. And just recently, now the app won’t load or anything. Hence, THIS APP IS 100% TRASH!! Fix this immediately!!
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FAQ

What does this app do?

This app allows users to easily check their reservation status and track their vehicle in real time. It provides a convenient way to confirm trips, share ride experiences, and rate drivers and vehicles.

What are the key features?

Key features include real-time vehicle tracking, checking reservation status with a tap, confirming trip reservations, sharing ride experiences, rating drivers and vehicles, and receiving live Estimated Times of Arrival (ETAs).

Is this app free to use?

Based on the provided information, the app is free to use. There are no mentions of subscription fees, in-app purchases, or advertisements.

How can I get help or report issues?

If you need assistance with registration, using the app, or reporting any system issues, you can contact the WMR help desk by calling 213.270.6099 or emailing wmr@accessla.org.

What are common use cases for this app?

Common use cases include confirming upcoming transportation reservations, monitoring the live location of your booked vehicle, providing feedback on your driver and vehicle, and getting an accurate ETA for your ride's arrival.