Access Services User Reviews

Top reviews

This app is great kind of reminds me of Uber and Lyft

I use this app whenever Access comes to get me, but I hate when the drivers come late. Sometimes the first time I heard about this app, my friend was telling me about it and recommended it to me and every time I use this app it reminds me of using the Uber or lyftapp and it’s very similar. I think it’s great that you can know when the drivers come and what vehicle they ride and how many minutes they’ll be there to get you which is really cool. I’m thankful Access made this app. And I’m happy that they did. Honestly, this is really cool. I hope you can update in the future and let us see the driver’s names and their face is like Uber, but I doubt it but either way this is really amazing. I hope you updated real soon. I’m so excited and I’ll be using it again in the future.
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Response from developer

Hello: Thanks for the feedback. That request will be considered for future releases.

Iván Portillo

Viajes

Pick up driver came late

I had such a terrible experience with the pick up time and I set mine up for 3:35pm and the driver came at 4:25pm I had to wait almost an hour, In the morning, my pick up driver came for me on time and I selected 8:55am however in the afternoon the driver that eventually came for me had other people to pickup/drop off, I really feel skeptical about access and I feel like I always have to plan ahead for times
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App is very helpful

The app does have one minor issue, if you change your location in the website it still doesn’t update the dropoff points but it will still tell you where you’re getting picked up and dropped off. However the app does require you to wait until 15 mins before your pickup time before you can see where the driver is, however if the driver is already there you could get a text or see it is there if you check. Sometimes it can happen twenty minutes or sooner before your pickup. This is a very good app for those who need to locate their vehicle.
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Has potential

The app is always malfunctioning. No dependable

What?

It hasnt been working for a while 😭 come back, access!

Not letting me cancel my ride

when i try to cancel a ride it says the server is not responding, try again. i am trying to cancel a ride and if i don’t cancel it on time
i will get a no-show. please fix this now.

App has a server issue

It’s been months and the app still has a server issue, please fix this , app is unusable

Servers not working

It was useful until about 2 months ago where it says “servers not available” and is still displaying that message every time I’ve tried to use the app.

Very laggy

this app is very laggy and crash all the time

Fix fix !!!

NEED TO FIX THE APP DUE TO CRASHING AND CANT CONNECT TO SERVER 😡😡😡

It’s a Great app now

This is a good app, it works well. I can see my scheduled pick up times,takes that worry away of forgetting my scheduled pick up times. Allows me to see where my ride is 15 minutes before my pick up time.

Server is always down

Look, it’s not a good app to begin with but at least it could get the job done. But if the server is down for WEEKS at a time… it’s useless.

While the app developer should shoulder the blame here, the Access service as a whole is a hot mess of inefficiencies, which im sure doesn’t make the job easier.

Please, please, please fix this and make the app reliable.
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La mayor parte fuera de servicio

No sirve siempre falla

so buggy and never works

constantly dealing with this app not loading. plus you can’t track the ride in realtime once it has started.

Change address issue

Im trying to fix the address to change it but it keeps making do the login in when am all ready sign in fixes this issue and the canel button

App has a server issue

It’s been a couple of weeks and the app still has a server issue, please fix this

Terrible

Terrible. Never works!

Alert server not available please try again in a few minutes

The app used to be convenient then all of a sudden not able to use the app because the alert it says on the phone says alert server not available. Please try again in a few minutes. It’s been like this for a couple of weeks. Please resolve the issue or problem to get it back and up to working again.
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Access app

When the app is up and running, it’s OK for a generalized information on your Access ride. When I say generalized the information provided on time of arrival is not always correct. The app has been down now for over a week and nobody seems to be doing anything to rectify the situation.