The latest update makes it very difficult to book a ride, please fix the user interface
Users can attempt to book a ride, if the time slot is not available, one can slide to another time only once before being locked in to retry or cancel. Previous versions allowed users to keep trying time slots until an open one was (hopefully ) found. Also, users get kicked out of the “book return ride” to easily. Inconvenient for Microtransit users, but a serious issue for Dial-A-Ride users.
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Doesn’t come in between time frame
The people are nice but management needs to fix things.Sometimes they come either really early or later than the given time frame and it messes up my schedule (Like when Im at work) and since I have no other way of transportation I rely on this and the bus and when they come early I have to cancel my ride because I cant leave early and I end up being stuck at work hours after getting off because they come early and since I have to cancel my ride there usually isn’t anymore ride to a few hours later. Please fix this im sick of it… scratch that horrible service they will literally call you and even though you come rught out within a minute or two they leave even after the operator said they can wait. Yall need to be fired at least the people operating the phones.
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Doesn’t come in between time frame
The people are nice but management needs to fix things.Sometimes they come either really early or later than the given time frame and it messes up my schedule (Like when Im at work) and since I have no other way of transportation I rely on this and the bus and when they come early I have to cancel my ride because I cant leave early and I end up being stuck at work hours after getting off because they come early and since I have to cancel my ride there usually isn’t anymore ride to a few hours later. Please fix this im sick of it.
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Useless App
Does not work. At all
Only In Lake LA, Little Rock, Sun Village and Pearblossom
It took me awhile to figure out why It constantly said out of service. Turn out it is only a very specific area of the Antelope Valley. The app seems marketed as an all rounder helpful tool to plan bus routes in the General AV but only service Lake LA, Little Rock, Sun Village and Pearblossom and are not clear that it's for only these areas. Its a shame really.
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