Lol
Absurdly terrible
Takes a long time to load
The updates, especially the ability to store doctors’ information, have definitely been helpful. However, the app has become very slow, frequently freezes, or gets stuck loading. Has anyone looked into whether the growing amount of stored information and increased number of users are contributing to these performance issues? It seems like a pretty straightforward equation: more data + more users = the app needs better optimization. I hope the developers can improve the speed and stability because the new features are useful, but they’re frustrating when the app is difficult to use.
Come on, guys. Great features deserve great performance too. Don’t make us watch the loading circle longer than our doctor’s waiting room. 😅 And no worries my phone and app are up to date.
Come on, guys. Great features deserve great performance too. Don’t make us watch the loading circle longer than our doctor’s waiting room. 😅 And no worries my phone and app are up to date.
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Response from developer
Hello, app slowness issue is resolved, if you are still facing any issue please drop an email to ctcgo@callthecar.com
They should rename this app Crash and Free3
I hate calling to make the reservations, but dealing with this app is so much worse.
Terrible
You have to update this app EVERY SINGLE TIME you use it, and it's never once gotten better.
Drivers Cancel Without Consequences
I’ve used this app for two weeks worth of appointments now and have been stranded three times. Drivers accept rides they have no intention of doing just to “grab” a customer before anyone else, then see if it’s worth their time and money, and typically cancel. Often no replacement is found, and more often than not, the replacement driver cancels too. When calling Blue Shield, they’ll struggle to find a driver, and when they do, they don’t stay on the phone with you until you’re in the car, so inevitably a cancellation happens and you have to call CTC helpline all over again. One Rep promised to remember me and keep my profile up so when their system came back up , he would eventually find me a ride home. Hours passed, never heard from him again, and the ride, now a week old, shows as pending on the app screen.
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