CHI311 vs mySMARTmobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
CHI311
Report non-emergency issues like potholes or graffiti directly to Chicago city services. Track the status of your requests, submit photos, and get real-time updates on city work in your neighborhood. This official app connects residents and businesses to essential city services.
- Submit new service requests
- Track request status and resolution times
- Attach photos to requests
- Map request locations
- Create an account for tracking
- Search knowledge articles
- View neighborhood requests
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See a pothole? Notice an open hydrant? Let us know. The official CHI 311 app allows residents and businesses to quickly and easily connect to Chicago city services. CHI 311 will be your first place to submit and track non-emergency service requests, get real-time updates, and find information on-the-go. You can also explore work being done in your area. Sign up for your 311 account to access city services and track your requests today. FEATURES - Create new service requests - Check the status of existing requests and the time it will take to resolve - Snap a photo and submit it with a request to improve accuracy - Map your request to help pinpoint a location - Create an account to track your service requests and get local, relevant info - Search and see helpful knowledge articles - Discover requests in your neighborhood CITY SERVICES - Report a pothole - Fix my streetlight - Graffiti removal - Rodent baiting request - Garbage cart maintenance - Tree trim request - Ice/snow removal request - No heat complaint - Abandoned buildings - Clean and Green program registration - Clean a vacant lot - Report stray animals - Senior well-being request - Report a building violation Built with Chicagoans, for Chicagoans!
mySMARTmobile
This app supports research study participants by managing study activities, scheduling visits, and providing access to results and surveys. It allows for secure document transfer and custom reminders, but requires registration by a study administrator.
- Manage study activities and timing
- Self-schedule visits
- Receive notifications
- Update contact information
- Access lab results
- Securely transfer documents
- Complete web-based surveys or quizzes
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mySMARTmobile is a companion app for SMaRT (Study Management and Retention Toolkit), a HIPAA-compliant web-based SaaS platform that aids with conducting high-quality research studies. The mobile app allows study participants to manage expectations and timing of study activities, self-schedule visits, receive notifications, update contact information, access lab results, and securely transfer documents. Studies may also use the app to provide participants with access to web-based surveys or in-app quizzes, product ordering, custom reminders, or service locators. This app was developed to assist eligible research study participants with study activities; access is limited to registered users only. User accounts must be registered by a SMaRT-licensed research study administrator, individuals are not able to request access or register for an account directly.
Screenshots
Verdict
The clearest difference is rating: mySMARTmobile at 3.0 against CHI311's 2.5. mySMARTmobile also leads on iOS requirement (13.0 vs 17.6). CHI311's advantage is ratings volume (235 vs 2). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
mySMARTmobile holds the better App Store score, 3.0 against 2.5. That said, the two scores are not equally well evidenced: CHI311 has 235 ratings behind it against 2, so its average is the more settled of the two.
Both ship on a similar rhythm, roughly every 3 weeks. The most recent releases landed on October 13, 2026 and October 10, 2026 respectively.
| Parameter | CHI311 | mySMARTmobile |
|---|---|---|
| Price | Free | Free |
| Rating | 2.5 (235 ratings) | 3.0 (2 ratings) — better |
| Positive reviews | 14.0% of reviews | — |
| Number of ratings | 235 — better | 2 |
| Update frequency | Every 3 weeks | Every 3 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPod — better |
| Requires iOS | 17.6 | 13.0 — better |
| Further details — not scored | ||
| Size | 29 MB | 43 MB |
| Age rating | 4+ | 12+ |
| Developer | City of Chicago | Emory University |
Customer experience
CHI311
mySMARTmobile
Bugs and requests
CHI311
Reported bugs
3 issues- Photo/image upload failures
- Submission errors and timeouts
- Inconsistent performance across devices and OS versions
Requested features
3 requests- More request categories and customization options
- Ability to add notes and descriptions to requests
- Improved notification and status tracking features
mySMARTmobile
Not enough reviews yet to summarise bugs or requests.
In-app purchases
CHI311
No in-app purchases
mySMARTmobile
No in-app purchases
