CHI311 vs Astound Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
CHI311
Report non-emergency issues like potholes or graffiti directly to Chicago city services. Track the status of your requests, submit photos, and get real-time updates on city work in your neighborhood. This official app connects residents and businesses to essential city services.
- Submit new service requests
- Track request status and resolution times
- Attach photos to requests
- Map request locations
- Create an account for tracking
- Search knowledge articles
- View neighborhood requests
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See a pothole? Notice an open hydrant? Let us know. The official CHI 311 app allows residents and businesses to quickly and easily connect to Chicago city services. CHI 311 will be your first place to submit and track non-emergency service requests, get real-time updates, and find information on-the-go. You can also explore work being done in your area. Sign up for your 311 account to access city services and track your requests today. FEATURES - Create new service requests - Check the status of existing requests and the time it will take to resolve - Snap a photo and submit it with a request to improve accuracy - Map your request to help pinpoint a location - Create an account to track your service requests and get local, relevant info - Search and see helpful knowledge articles - Discover requests in your neighborhood CITY SERVICES - Report a pothole - Fix my streetlight - Graffiti removal - Rodent baiting request - Garbage cart maintenance - Tree trim request - Ice/snow removal request - No heat complaint - Abandoned buildings - Clean and Green program registration - Clean a vacant lot - Report stray animals - Senior well-being request - Report a building violation Built with Chicagoans, for Chicagoans!
Astound Mobile
Manage your mobile service on America's largest 5G network. Track data usage, switch plans, view bills, update payments, and access account settings. Get support and view order information easily.
- Check data usage
- Switch data plans
- View and pay bills
- Update payment information
- Manage account settings
- View order history
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Astound Mobile connects you to one of America’s largest and fastest 5G networks. From activation to managing your account, the Astound Mobile app will be your “go-to”, bringing you the control you need. - Check how much data you’ve used - Switch between Unlimited and By the Gig data options - View your bill and update payment info - Manage account settings - View order information - Contact Astound Mobile for support Astound Mobile requires Astound Internet service for initial activation. To get started, visit astound.com/mobile. For additional terms and conditions governing all services, visit astound.com/policies-disclaimers.
Screenshots
Verdict
The clearest difference is rating: CHI311 at 2.5 against Astound Mobile's 1.3. CHI311 also leads on review sentiment (14% vs 3%) and ratings volume (235 vs 52). Astound Mobile's advantage is iOS requirement (13.0 vs 17.6). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
CHI311 holds the better App Store score, 2.5 against 1.3. Both are backed by a comparable volume of ratings — 235 and 52 respectively. Written reviews point the same way: 14% of CHI311's written reviews are positive against 3% of Astound Mobile's.
CHI311 ships an update every 3 weeks, Astound Mobile monthly. The most recent releases landed on September 14, 2026 and September 23, 2026 respectively.
| Parameter | CHI311 | Astound Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 2.5 (235 ratings) — better | 1.3 (52 ratings) |
| Positive reviews | 14.2% of reviews — better | 3.2% of reviews |
| Number of ratings | 235 — better | 52 |
| Update frequency | Every 3 weeks — better | Monthly |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPod — better |
| Requires iOS | 17.6 | 13.0 — better |
| Further details — not scored | ||
| Size | 29 MB | 69 MB |
| Age rating | 4+ | 4+ |
| Developer | City of Chicago | RCN Telecom Services, LLC |
Customer experience
CHI311
Astound Mobile
Bugs and requests
CHI311
Reported bugs
3 issues- Photo/image upload failures
- Submission errors and timeouts
- Inconsistent performance across devices and OS versions
Requested features
3 requests- More request categories and customization options
- Ability to add notes and descriptions to requests
- Improved notification and status tracking features
Astound Mobile
Not enough reviews yet to summarise bugs or requests.
In-app purchases
CHI311
No in-app purchases
Astound Mobile
No in-app purchases
