Esri Support vs OpenGov
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Esri Support
Access self-help resources, AI-powered support, and manage your cases for GIS software. Get instant notifications on updates, explore video tutorials, and contact support via phone or chat.
- AI chatbot for technical issues
- Instant notifications for updates
- Video tutorials for Esri technologies
- Contact support via phone, chat, or form
- Manage support cases and bugs
- ArcGIS Online service status dashboard
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Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping that builds the leading mapping and spatial analytics software such as ArcGIS Enterprise, ArcGIS Pro, ArcGIS Online and many more. The Esri Support app brings self-help resources for all Esri's software products, assisted-support services, and case management features directly from your smartphone. With the Esri Support app you can: 1. Find answers to your questions and solutions to technical issues using our generative AI chatbot. 2. Get notified instantly about new technical articles, videos, patches, bug status updates, case updates, ArcGIS Blogs, and more. 3. Explore video tutorials for Esri technologies. 4. Contact Esri Support by phone, chat, or case submission form. 5. Request a call back to get help on your schedule. 6. Manage your support cases, bugs, and enhancements. 7. Check the status of ArcGIS Online services with the ArcGIS Online Dashboard and get notified when a service is interrupted. 8. Subscribe to bugs and receive notifications whenever new information becomes available.
OpenGov
This app enables inspectors to conduct permit and license approvals efficiently, even offline. Access your schedule, view applicant and property details, and add comments for clear communication and task resolution.
- Offline inspection capability
- Access inspection schedule
- View applicant and property details
- Add comments for reviewers
- Work without internet connection
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Simple and user-friendly, the OpenGov Mobile App allows inspectors to efficiently conduct inspections needed to approve permits and licenses -- with or without an internet connection. In addition to the ability to work offline, inspectors will be able to easily access their inspection schedule and view all the details from the application such as the applicant information, property details, uploaded attachments, and issued documents. Inspectors can also add comments for fellow permit reviewers or the applicant, ensuring that results are clearly communicated and open tasks are resolved as quickly as possible.
Screenshots
Verdict
The clearest difference is rating: Esri Support at 4.5 against OpenGov's 3.7. Esri Support also leads on review sentiment (25% vs 0%) and ratings volume (33 vs 3). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Esri Support holds the better App Store score, 4.5 against 3.7. That said, the two scores are not equally well evidenced: Esri Support has 33 ratings behind it against 3, so its average is the more settled of the two. Written reviews point the same way: 25% of Esri Support's written reviews are positive against 0% of OpenGov's.
Esri Support ships an update every 2 weeks, OpenGov monthly. The most recent releases landed on November 4, 2026 and November 3, 2026 respectively.
| Parameter | Esri Support | OpenGov |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (33 ratings) — better | 3.7 (3 ratings) |
| Positive reviews | 25.0% of reviews — better | 0.0% of reviews |
| Number of ratings | 33 — better | 3 |
| Update frequency | Every 2 weeks — better | Monthly |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPad |
| Requires iOS | 15.6 | 14.0 — better |
| Further details — not scored | ||
| Size | 89 MB | 36 MB |
| Age rating | 4+ | 4+ |
| Developer | ESRI | OpenGov |
Customer experience
Esri Support
OpenGov
In-app purchases
Esri Support
No in-app purchases
OpenGov
No in-app purchases
