Comparison

Esri Support vs vSite Scan

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Esri Support

Access self-help resources, AI-powered support, and manage your cases for GIS software. Get instant notifications on updates, explore video tutorials, and contact support via phone or chat.

Highlights
  • AI chatbot for technical issues
  • Instant notifications for updates
  • Video tutorials for Esri technologies
  • Contact support via phone, chat, or form
  • Manage support cases and bugs
  • ArcGIS Online service status dashboard
Features
Read full description

Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping that builds the leading mapping and spatial analytics software such as ArcGIS Enterprise, ArcGIS Pro, ArcGIS Online and many more. The Esri Support app brings self-help resources for all Esri's software products, assisted-support services, and case management features directly from your smartphone. With the Esri Support app you can: 1. Find answers to your questions and solutions to technical issues using our generative AI chatbot. 2. Get notified instantly about new technical articles, videos, patches, bug status updates, case updates, ArcGIS Blogs, and more. 3. Explore video tutorials for Esri technologies. 4. Contact Esri Support by phone, chat, or case submission form. 5. Request a call back to get help on your schedule. 6. Manage your support cases, bugs, and enhancements. 7. Check the status of ArcGIS Online services with the ArcGIS Online Dashboard and get notified when a service is interrupted. 8. Subscribe to bugs and receive notifications whenever new information becomes available.

About

vSite Scan

Features
Read full description

Simplify reality capture and enhance project workflows with vSite Scan—the ultimate tool for capturing, validating, and sharing site conditions. With its intuitive design and seamless integration into the vSite platform, vSite Scan empowers teams to stay connected, informed, and productive at every stage of the project. Capture. Upload. Analyze. Effortlessly scan site conditions, upload them directly to vSite, and unlock powerful features like as-built verification, progress tracking, and augmented reality (AR) visualization. Streamline project documentation and decision-making with real-time updates and unparalleled precision. Key Features: • Effortless Reality Capture: Quickly capture highly accurate scans of site conditions for detailed documentation and AI-powered analysis. • One-Click Documentation: Simplify workflows by instantly capturing and uploading scans for integration into reports and AR visualizations. • As-Built Verification: Ensure designs align with real-world conditions using intuitive validation tools. • Progress Tracking: Monitor and document project updates in real-time, keeping all stakeholders informed and aligned. • Seamless Integration with vSite: Upload scans directly from the field to the vSite platform, ensuring accessibility and collaboration from anywhere. • Enhanced Collaboration: Combine scans with GIS and BIM data to create actionable insights and foster team alignment. • Portable and Efficient: Optimized for iOS devices, delivering advanced capabilities without the need for extra hardware. vSite Scan redefines how projects are documented and managed. Whether you’re capturing reality, validating as-built conditions, or tracking progress, this app transforms complex workflows into effortless processes, ensuring better outcomes for your team. Elevate your projects today with vSite Scan. Download now and take control of your site management!

Screenshots

Esri Support4 screens
vSite Scan4 screens

Verdict

The call

Esri Support and vSite Scan are too close to call on the numbers: across 6 compared parameters — price, update cadence, ads and in-app purchases among them — neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 2 weeks. The most recent releases landed on October 13, 2026 and October 2, 2026 respectively.

ScorecardNo meaningful differences
Esri Support versus vSite Scan: the parameters behind the verdict, then further details
ParameterEsri SupportvSite Scan
PriceFreeFree
Rating4.5 (33 ratings) — better—
Positive reviews25.0% of reviews—
Number of ratings33 — better—
Update frequencyEvery 2 weeksEvery 2 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFree—
DevicesiPhone, iPad, iPod — betteriPhone, iPad
Requires iOS15.6 — better16.1
Further details — not scored
Size89 MB77 MB
Age rating4+4+
DeveloperESRIvGIS Inc.

In-app purchases

None

Esri Support

No in-app purchases

None

vSite Scan

No in-app purchases

Questions

Is Esri Support free?
Esri Support is free to download, with no in-app purchases.
Is vSite Scan free?
vSite Scan is free to download, with no in-app purchases.
Do Esri Support or vSite Scan have ads?
Neither Esri Support nor vSite Scan shows ads.
Which is updated more often, Esri Support or vSite Scan?
Esri Support ships an update every 2 weeks, and vSite Scan every 2 weeks. Most recently, Esri Support was updated on October 13, 2026 and vSite Scan on October 2, 2026.

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