Esri Support vs Alteia Works
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Esri Support
Access self-help resources, AI-powered support, and manage your cases for GIS software. Get instant notifications on updates, explore video tutorials, and contact support via phone or chat.
- AI chatbot for technical issues
- Instant notifications for updates
- Video tutorials for Esri technologies
- Contact support via phone, chat, or form
- Manage support cases and bugs
- ArcGIS Online service status dashboard
Read full descriptionHide full description
Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping that builds the leading mapping and spatial analytics software such as ArcGIS Enterprise, ArcGIS Pro, ArcGIS Online and many more. The Esri Support app brings self-help resources for all Esri's software products, assisted-support services, and case management features directly from your smartphone. With the Esri Support app you can: 1. Find answers to your questions and solutions to technical issues using our generative AI chatbot. 2. Get notified instantly about new technical articles, videos, patches, bug status updates, case updates, ArcGIS Blogs, and more. 3. Explore video tutorials for Esri technologies. 4. Contact Esri Support by phone, chat, or case submission form. 5. Request a call back to get help on your schedule. 6. Manage your support cases, bugs, and enhancements. 7. Check the status of ArcGIS Online services with the ArcGIS Online Dashboard and get notified when a service is interrupted. 8. Subscribe to bugs and receive notifications whenever new information becomes available.
Alteia Works
Read full descriptionHide full description
Elevate your vegetation management operations with Alteia Works, the ultimate mobile companion to our Operations module. Tailored for work order scoping and quality assurance, this powerful app empowers your teams to perform seamless and efficient work order management. Key Features: - Efficient Work Order Scoping: Consolidate and manage work orders directly in the field, by capturing and documenting crucial insights, ensuring precision and strict adherence to operational requirements. - Quality Assurance: Enhance your QA processes from the field, ensuring work order compliance and bolstering overall reliability. - Seamless Integration: Sync work orders effortlessly with the Operations module, guaranteeing data consistency and optimizing your entire workflow for maximum efficiency. - Advanced Mapping Tools: Utilize cutting-edge mapping features for accurate location monitoring, providing a comprehensive overview of your work order areas and enhancing spatial awareness. - Offline Capability: Execute work order tasks even in remote locations with limited connectivity, seamlessly syncing data when back online for uninterrupted productivity.
Screenshots
Verdict
The clearest difference is update cadence: Esri Support at every 2 weeks against Alteia Works's every 2 months. Esri Support also leads on device support (3 vs 1) and iOS requirement (15.6 vs 17.0). On price, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Esri Support ships an update every 2 weeks, Alteia Works every 2 months. The most recent releases landed on September 23, 2026 and September 15, 2026 respectively.
| Parameter | Esri Support | Alteia Works |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (33 ratings) — better | — |
| Positive reviews | 25.0% of reviews | — |
| Number of ratings | 33 — better | — |
| Update frequency | Every 2 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad, iPod — better | iPad |
| Requires iOS | 15.6 — better | 17.0 |
| Further details — not scored | ||
| Size | 89 MB | 34 MB |
| Age rating | 4+ | 4+ |
| Developer | ESRI | Alteia |
In-app purchases
Esri Support
No in-app purchases
Alteia Works
No in-app purchases
Questions
Is Esri Support free?
Is Alteia Works free?
Do Esri Support or Alteia Works have ads?
Which is updated more often, Esri Support or Alteia Works?
Other comparisons
