Comparison

Esri Support vs GeoLibre

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Esri Support

Access self-help resources, AI-powered support, and manage your cases for GIS software. Get instant notifications on updates, explore video tutorials, and contact support via phone or chat.

Highlights
  • AI chatbot for technical issues
  • Instant notifications for updates
  • Video tutorials for Esri technologies
  • Contact support via phone, chat, or form
  • Manage support cases and bugs
  • ArcGIS Online service status dashboard
Features
Read full description

Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping that builds the leading mapping and spatial analytics software such as ArcGIS Enterprise, ArcGIS Pro, ArcGIS Online and many more. The Esri Support app brings self-help resources for all Esri's software products, assisted-support services, and case management features directly from your smartphone. With the Esri Support app you can: 1. Find answers to your questions and solutions to technical issues using our generative AI chatbot. 2. Get notified instantly about new technical articles, videos, patches, bug status updates, case updates, ArcGIS Blogs, and more. 3. Explore video tutorials for Esri technologies. 4. Contact Esri Support by phone, chat, or case submission form. 5. Request a call back to get help on your schedule. 6. Manage your support cases, bugs, and enhancements. 7. Check the status of ArcGIS Online services with the ArcGIS Online Dashboard and get notified when a service is interrupted. 8. Subscribe to bugs and receive notifications whenever new information becomes available.

About

GeoLibre

Visualize, explore, and analyze geospatial data across multiple platforms. Supports various data formats and offers powerful analysis tools, including 3D globe capabilities and field data collection. Collaborate with others through live sessions.

Highlights
  • Geospatial data visualization
  • Support for multiple data formats (GeoJSON, Shapefile, etc.)
  • Vector and geoprocessing analysis tools
  • 3D globe and planetary mapping
  • Field data collection (GPS, photos, attributes)
  • Live collaboration and sharing
  • Extensible with plugins
Features
Read full description

GeoLibre is a lightweight, cloud-native GIS platform for visualizing, exploring, and analyzing geospatial data. It runs in the web browser, on the desktop, on mobile, and inside Jupyter notebooks. MAPS AND DATA • Add data from GeoJSON, Shapefile, GeoParquet, KML/KMZ, CSV, PMTiles, COG, and more • Connect to tile services, WMS/WMTS, and ArcGIS services • Browse open cloud catalogs including Microsoft Planetary Computer and Google Earth Engine • Beautiful vector basemaps, satellite imagery, and a true 3D globe BEYOND EARTH Planetary basemaps cover the Moon, Mars, Mercury, Venus, the Galilean moons, Titan, Pluto, and Charon, each with the correct ellipsoid, so distance and area measurements match the body you are mapping. ANALYSIS ON DEVICE • Vector tools: buffer, clip, dissolve, intersect, spatial joins, and more • Geoprocessing tools: Run 1000+ free and open-source tools in the browser engine • Statistics and charts driven by your attribute data STYLING AND 3D • Full cartographic control with graduated and categorized symbology, labels, expressions, and legends • Extrude buildings, render point clouds and 3D tiles, and animate time-series data with the Time Slider IN THE FIELD Capture GPS points with photos and attributes using Field Collection, or record GPS tracks as you move. Location is used only while the app is open. There is no background tracking. SHARE AND COLLABORATE Build story maps, print layouts, and dashboards. Invite others into a live collaboration session by sharing a private session code. OPEN AND EXTENSIBLE GeoLibre is MIT-licensed and built on MapLibre GL JS, DuckDB, and deck.gl. The same workspace runs on iPhone and iPad, on the desktop, in your browser, and inside Jupyter notebooks. Extend it with plugins. PRIVACY GeoLibre does not require an account and collects no analytics. Optional online features such as basemaps, place search, the AI assistant, cloud catalogs, and live collaboration send requests directly to those services when you choose to use them.

Screenshots

Esri Support4 screens
GeoLibre4 screens

Verdict

The call

The clearest difference is review sentiment: GeoLibre at 100% against Esri Support's 25%. GeoLibre also leads on rating (5.0 vs 4.5) and update cadence (weekly vs every 2 weeks). Esri Support's advantage is ratings volume (33 vs 5). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

GeoLibre holds the better App Store score, 5.0 against 4.5. That said, the two scores are not equally well evidenced: Esri Support has 33 ratings behind it against 5, so its average is the more settled of the two. Written reviews point the same way: 25% of Esri Support's written reviews are positive against 100% of GeoLibre's.

UpkeepUpdate frequency

Esri Support ships an update every 2 weeks, GeoLibre weekly. The most recent releases landed on November 4, 2026 and November 10, 2026 respectively.

Scorecard4 real differences · 6 level
Esri Support versus GeoLibre: the parameters behind the verdict, then further details
ParameterEsri SupportGeoLibre
PriceFreeFree
Rating4.5 (33 ratings)5.0 (5 ratings) — better
Positive reviews25.0% of reviews100.0% of reviews — better
Number of ratings33 — better5
Update frequencyEvery 2 weeksWeekly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.615.0 — better
Further details — not scored
Size89 MB54 MB
Age rating4+4+
DeveloperESRIQiusheng Wu

Customer experience

Esri Support

All ratings33 ratings
Positive84.8%
Neutral6.1%
Negative9.1%
Written reviews4 reviews
Positive25.0%
Neutral25.0%
Negative50.0%

GeoLibre

All ratings5 ratings
Positive100.0%
Neutral0.0%
Negative0.0%
Written reviews2 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

In-app purchases

None

Esri Support

No in-app purchases

None

GeoLibre

No in-app purchases

Questions

Is Esri Support free?
Esri Support is free to download, with no in-app purchases.
Is GeoLibre free?
GeoLibre is free to download, with no in-app purchases.
Which has better reviews, Esri Support or GeoLibre?
GeoLibre is rated higher. Esri Support averages 4.5 out of 5 from 33 ratings, while GeoLibre averages 5.0 from 5 ratings.
Do Esri Support or GeoLibre have ads?
Neither Esri Support nor GeoLibre shows ads.
Which is updated more often, Esri Support or GeoLibre?
Esri Support ships an update every 2 weeks, and GeoLibre weekly. Most recently, Esri Support was updated on November 4, 2026 and GeoLibre on November 10, 2026.

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