Usedesk vs Upservice.
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Usedesk
This customer support app allows managers and agents to handle client inquiries from any location. It provides tools to respond across various communication channels, filter and track important tickets, and view client communication history.
- Respond to clients across multiple channels
- Track tickets with filters
- View client communication history
- Handle inquiries on the go
Read full descriptionHide full description
UseDesk for mobile phones was developed specifically for customer support managers and agents who are not attached to a single place. Clients' inquiries are always at hand, no matter where you are. UseDesk has all the necessary features: - Answer to clients in either of communication channels - Track the most important tickets using the right filter - View the history of communication with a given client
Upservice.
This business management system centralizes request handling, combining service desk, help desk, and ticketing functions. It streamlines processes, eliminates chaos, and provides detailed statistics for improved efficiency. Manage tasks, projects, assets, and knowledge bases with an intuitive interface.
- Request and ticket management
- Fast SLA communication
- Project and task management
- Asset accounting
- Knowledge base management
- Intuitive interface
- Detailed analytics
Read full descriptionHide full description
Upservice is a system for managing requests. It combines the functions of Service Desk, Help Desk and ticket system. Our application is designed to keep track of incoming requests and control the execution of requests: it will put order in the processes, eliminate chaos and mess, provide you with detailed and understandable statistics! The main features of Upservice: - Requests and tickets management: Centralized collection and processing of requests from various channels (E-mail, Telegram, WhatsApp, online chat, forms on the website), provides prompt response and control of task execution. - Fast SLA communication: Customizable SLA modes for different channels, allows you to meet your standards and process customer requests on time. - Project and Task Management: Plan and control the execution of projects and tasks, track employee time, communicate with colleagues. - Asset Accounting and Knowledge Base: Manage your assets, documents and corporate knowledge base with easy-to-use directories. Benefits of using Upservice: - Intuitive interface: Ease of use and quick adaptation of employees to the system. - Control at all stages: From the first contact to closing the request - all processes are under control with the ability to track the history of actions. - Accelerate customer service: Instant notifications and omnichannel communication allow you to respond quickly to requests without losing information. - Analytics and process improvement: Reports and statistics help to identify weaknesses and improve service efficiency. Attention! To start using Upservice, please register on our official website: https://upservice.io/. After registration, you will be able to log in to the application and use all its features to optimize processes in your company. We are constantly improving our application, taking into account the wishes of users. If you have suggestions or questions, please contact us by e-mail: info@upservice.io
Screenshots
Verdict
The clearest difference is in-app purchases: Usedesk at none against Upservice.'s 2. Usedesk also leads on iOS requirement (12.0 vs 17.0). Upservice.'s advantage is review sentiment (80% vs 50%) and update cadence (every 8 days vs every 2 months). On price, rating, ratings volume and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Upservice. sells 2 in-app purchases, starting at $17.99 per month. Usedesk asks for nothing beyond the download.
On the App Store both sit at effectively the same score — 3.0 for Usedesk against 3.0 for Upservice.. Both are backed by a comparable volume of ratings — 4 and 2 respectively. Written reviews are what separate them: 50% of Usedesk's written reviews are positive against 80% of Upservice.'s.
Usedesk ships an update every 2 months, Upservice. every 8 days. The most recent releases landed on September 10, 2026 and September 18, 2026 respectively.
| Parameter | Usedesk | Upservice. |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (4 ratings) | 3.0 (2 ratings) |
| Positive reviews | 50.0% of reviews | 80.0% of reviews — better |
| Number of ratings | 4 — better | 2 |
| Update frequency | Every 2 months | Every 8 days — better |
| Ads | No | No |
| In-app purchases | No — better | Yes |
| Monetization | Free — better | Free with in-app purchases |
| Devices | iPhone, iPod — better | iPhone |
| Requires iOS | 12.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 94 MB | 87 MB |
| Age rating | 4+ | 12+ |
| Developer | BLIZHE K DELU, OOO | LLC Busel Capital |
Customer experience
Usedesk
Upservice.
In-app purchases
Usedesk
No in-app purchases
Upservice.
- Upservice Monthly Subscription14 Days trial$17.991 Month
- Upservice Yearly Subscription14 Days trial$178.991 Year
