SimplePractice Client Portal vs MYIO
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SimplePractice Client Portal
Manage your healthcare appointments, messages, and payments from one secure app. Connect with your practitioner, complete paperwork digitally, and join virtual appointments with ease.
- Passwordless login
- Secure messaging with practitioner
- View upcoming appointments
- Digital payments and invoices
- Complete digital paperwork
- Join telehealth appointments
- Manage multiple profiles
Read full descriptionHide full description
If you’re receiving services for behavioral health, counseling, speech pathology, occupational therapy, physical therapy, or any other wellness service by a practitioner who uses SimplePractice, this app is for you! The SimplePractice Client Portal iOS app empowers you to manage care for you or your loved ones from one secure place. Stay connected with your practitioner between appointments from the convenience of your phone. Your personal information is kept private, yet easily accessible for your convenience. Simplify how you access care with features like: • Passwordless login – Securely log into your Client Portal without the hassle of a username or password by setting up a passcode, touch ID, or Face ID for instant access. • Personalized notifications – Get push notifications sent right to your phone regarding any new messages, invoices, or documents that have been sent to you by your practitioner. • Secure messaging – Message your practitioner directly from your phone knowing that all communication is secure and private. • Upcoming appointments and requests – View all your upcoming appointments, and request a new appointment with your practitioner directly from the app. • Digital payments – Add new payment methods to pay your bills including HSA and FSA cards. You can even pay directly from the app. • Digital paperwork – Complete documents and questionnaires related to care on your own time. • Telehealth – Join virtual appointments with your practitioner directly from the app, so you never have to find a link buried in your inbox again. • Appointment directions – Get automatically transferred to your preferred mobile navigation app for easy directions to your practitioner’s office. • Profile switching – Quickly toggle between any Client Portal you’re managing—whether you’re seeing different providers who use SimplePractice for practice management or are managing care for multiple individuals. To access the SimplePractice Client Portal iOS app, you must be invited to use the SimplePractice Client Portal by your practitioner. When you first log into the app, the email you provided to your practitioner will be used to authenticate your Client Portal access. After you’ve signed up, turn on Face ID, Touch ID, or a four-digit passcode for hassle-free login. Please note: what you can see and do within the SimplePractice Client Portal app may vary, and is limited to the specific features your practitioner has enabled for your profile. Are you currently looking for therapy services? To find a behavioral health therapist that uses SimplePractice near you, visit www.meetmonarch.com.
MYIO
Manage your behavioral health information and care with this patient portal. Update personal details, set communication preferences, review statements, and pay balances. Access is granted through your mental health provider.
- Update personal and contact details
- Set communication preferences
- Review statements
- Pay balances
- Receive reminders and messages
- Enable push notifications
Read full descriptionHide full description
MYIO Behavioral Health Portal puts you in command of your behavioral health information, helping you manage your care. MYIO serves as a patient portal, enabling you to: - Update personal and contact details - Set communication preferences with your mental health provider - Review statements - Easily pay balances To access MYIO, request an account through your mental health provider. To set up your account, download the MYIO app and enter the access code sent from your mental health provider via SMS. Enter your login details and save your password for easy access. Set your communication preferences to receive reminders and messages to your phone or email. Enable push notifications to stay updated on new information in MYIO.
Screenshots
Verdict
SimplePractice Client Portal and MYIO both sit at 4.9 stars, but that hides the real split: 82% of SimplePractice Client Portal's written reviews are positive against 30% of MYIO's. SimplePractice Client Portal also leads on chart position (#10 vs #67). On price, rating, ratings volume and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.9 for SimplePractice Client Portal against 4.8 for MYIO. Both are backed by a comparable volume of ratings — 39K and 26K respectively. Written reviews are what separate them: 82% of SimplePractice Client Portal's written reviews are positive against 30% of MYIO's.
Both ship on a similar rhythm, roughly monthly. Both last shipped on October 24, 2026.
| Parameter | SimplePractice Client Portal | MYIO |
|---|---|---|
| Price | Free | Free |
| Rating | 4.9 (39K ratings) — better | 4.8 (26K ratings) |
| Positive reviews | 82.0% of reviews — better | 29.6% of reviews |
| Number of ratings | 39K — better | 26K |
| Update frequency | Monthly | Monthly |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | #10 — better | #67 |
| Devices | iPhone | iPhone, iPod — better |
| Requires iOS | 16.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 64 MB | 54 MB |
| Age rating | 4+ | 12+ |
| Developer | SimplePractice, LLC. | Valant Medical Solutions, Inc |
Customer experience
SimplePractice Client Portal
MYIO
User reviews
SimplePractice Client Portal
From 39K App Store ratingsWhat we love
- 🚀 Easy to use app
- 👍 Convenient features like messaging, document upload, and payment
- 🚀 Intuitive and user-friendly interface
- 👍 Helpful for managing appointments and keeping track of care
- 👍 Great for communication with providers
Room to improve
- 🐛 Occasional login and sign-in issues
- 🐛 Messaging and notification glitches
- 🐛 Inconsistent performance and crashes
- 🐛 Difficulty deleting old profiles and payment info
- 🐛 Lack of iPad-specific optimization
MYIO
From 26K App Store ratingsWhat we love
- 👍 Seamless intake process
- 🚀 Excellent video call quality
- 💡 Useful appointment scheduling
Room to improve
- 🐛 Frequent login issues
- 👎 Unreliable messaging system
- 🤯 Frustrating user interface
- 🔒 Privacy concerns with personal data collection
- 🔋 Drains device battery quickly
Bugs and requests
SimplePractice Client Portal
Reported bugs
5 issues- Login emails not arriving
- Appointment scheduling reverting to current date
- Inability to see new and pending appointments
- Messaging feature not working for some users
- Inconsistent performance and crashes
Requested features
5 requests- Add appointment calendar integration
- Improve notification and messaging functionality
- Implement password-based login option
- Develop an iPad-native version of the app
- Allow more customization of app settings and preferences
MYIO
Reported bugs
4 issues- White screen on app launch
- Inability to log in with saved credentials
- Inconsistent behavior when updating payment information
- Video and audio issues during telehealth sessions
Requested features
4 requests- Add push notifications for messages and appointments
- Improve mobile optimization and support for tablets
- Integrate with calendar apps for easier scheduling
- Provide more transparency around data usage and privacy
In-app purchases
SimplePractice Client Portal
No in-app purchases
MYIO
No in-app purchases






