BT Email vs XDP
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
BT Email
This app provides a secure and user-friendly way to manage your BT email account on the go. It offers robust cyber security, easy organization tools, and dedicated UK-based support for a seamless email experience.
- Designed for BT email service
- World-class cyber security
- User-friendly interface
- Organize emails by date, contact, or classification
- Add folders
- Manage signatures and auto-replies
- UK and Ireland based support
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PLEASE NOTE, the BT Email app is only available for users of our new premium and standard email service. To find out more about the new service, please visit https://www.bt.com/help/email/what-s-the-bt-email-app-and-how-do-i-get-it- If you’ve started using the new email service, download the app for free today and take your email with you, wherever you go. This is what you will get: - A brand new app – Designed specifically for our email service, completely BT-run and UK supported. - No need to worry – our world-class cyber security protects your email to give you complete peace of mind. - Hassle-free emailing - The app has a clear, user-friendly interface that makes it easy to send, read and organise your email. You can group emails by date received, contact or classification and add folders at the touch of a button; then manage your signatures, auto replies and more via the settings menu. - Help is close at hand – Our free support comes from advisors based in the UK and Ireland, so asking for help and advice couldn’t be easier
XDP
Manage and track parcels delivered through a specific freight logistics network. Easily view and change delivery dates, update instructions, monitor parcel progress, and access proof of delivery.
- Manage parcel deliveries
- Track parcel progress
- Change delivery date
- Update delivery instructions
- View proof of delivery
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In short, this 'app' enables you (the consignee) to manage, and track, parcels which are due to be delivered to you by the XDP freight logistics network. You are able to: - View/change your delivery date - View/update delivery delivery instructions - Track progress of your parcel(s) - View proof of delivery, upon delivery of your item
Screenshots
Verdict
The clearest difference is rating: BT Email at 4.3 against XDP's 1.0. BT Email also leads on ratings volume (223 vs 13) and review sentiment (17% vs 2%). XDP's advantage is iOS requirement (13.0 vs 16.0). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
BT Email holds the better App Store score, 4.3 against 1.0. That said, the two scores are not equally well evidenced: BT Email has 223 ratings behind it against 13, so its average is the more settled of the two. Written reviews point the same way: 17% of BT Email's written reviews are positive against 2% of XDP's.
BT Email ships an update every 3 months, XDP every 2 months. The most recent releases landed on September 23, 2026 and September 21, 2026 respectively.
| Parameter | BT Email | XDP |
|---|---|---|
| Price | Free | Free |
| Rating | 4.3 (223 ratings) — better | 1.0 (13 ratings) |
| Positive reviews | 17.4% of reviews — better | 2.3% of reviews |
| Number of ratings | 223 — better | 13 |
| Update frequency | Every 3 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 116 MB | 17 MB |
| Age rating | 4+ | 4+ |
| Developer | British Telecommunications plc | System X Limited |
Customer experience
BT Email
XDP
User reviews
BT Email
From 223 App Store ratingsWhat we love
- 🚀 Fast and good layout
- 👍 User friendly app
- 🔒 Excellent format easy to look up older emails
- 👍 Well organized
- 👍 Easy to use
Room to improve
- 🐛 Freezes, crashes, and glitchy
- 🐛 Slow and laggy
- 🐛 Authenticating issues and logging out frequently
- 🐛 Emails not updating or syncing properly
- 🐛 Emails getting stuck in drafts or outbox
XDP
From 13 App Store ratingsWhat we love
- 📍 Live tracking shows driver location and delivery progress
- ✅ Delivery date rescheduling available
- 📱 App accessible via mobile device
- 🎯 Shows number of deliveries ahead in queue
Room to improve
- 💥 App crashes constantly when adding delivery instructions
- 🔤 Text too small and illegible (grey on grey background)
- 🚫 Frequent app crashes and freezing
- ❌ Delivery instructions feature non-functional
- 📵 Poor customer support accessibility
Bugs and requests
BT Email
Reported bugs
5 issues- Emails getting stuck in outbox
- App freezing and crashing
- Inability to log out properly
- Compatibility issues with iOS updates
- Inconsistent email display and notification issues
Requested features
5 requests- Ability to bulk delete emails
- Improved search and filtering options
- Better spam and phishing protection
- Seamless integration with other email accounts
- More user-friendly and modern interface
XDP
Reported bugs
21 issues- App crashes when clicking delivery instructions button
- App crashes when adding safe place instructions
- App crashes when changing delivery date
- Text input fields not functional
- Keyboard covers entry fields preventing input
Show 16 moreShow fewer
- Login/authentication failures despite correct credentials
- Password reset functionality not working
- Account registration failures
- Email verification emails not being sent
- App won't load or displays only logo
- Popup windows cannot be closed
- Notification settings cannot be enabled
- Settings button doesn't open iPhone settings
- Live chat times out and disconnects
- Chat interface text not fully visible
- Tracking information not updating
- Discrepancies between app and website tracking data
- Dark screen on app launch
- Keyboard type incorrect for email field (no @ symbol)
- Password reset page doesn't resize for mobile
- Text colors too pale to read on reset page
Requested features
14 requests- Proper account authentication system
- Functional delivery instruction input field
- Real-time app notifications for delivery updates
- Direct phone contact with customer support
- Detailed tracking information beyond basic status
Show 9 moreShow fewer
- Manual app refresh/reload button
- Improved UI design with modern interface
- Keyboard optimization to prevent field obstruction
- Accessible customer support (non-premium rate)
- Detailed delivery time windows instead of 2-hour slots
- Driver contact information
- QR code or alternative proof of delivery options
- Integration with main website tracking
- Email verification system that actually works
In-app purchases
BT Email
No in-app purchases
XDP
No in-app purchases
