Comparison

BT Email vs Infomaniak Mail

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

BT Email

This app provides a secure and user-friendly way to manage your BT email account on the go. It offers robust cyber security, easy organization tools, and dedicated UK-based support for a seamless email experience.

Highlights
  • Designed for BT email service
  • World-class cyber security
  • User-friendly interface
  • Organize emails by date, contact, or classification
  • Add folders
  • Manage signatures and auto-replies
  • UK and Ireland based support
Features
Read full description

PLEASE NOTE, the BT Email app is only available for users of our new premium and standard email service.  To find out more about the new service, please visit https://www.bt.com/help/email/what-s-the-bt-email-app-and-how-do-i-get-it- If you’ve started using the new email service, download the app for free today and take your email with you, wherever you go.  This is what you will get:  - A brand new app  – Designed specifically for our email service, completely BT-run and UK supported.  - No need to worry – our world-class cyber security protects your email to give you complete peace of mind.  - Hassle-free emailing  - The app has a clear, user-friendly interface that makes it easy to send, read and organise your email. You can group emails by date received, contact or classification and add folders at the touch of a button; then manage your signatures, auto replies and more via the settings menu.  - Help is close at hand  – Our free support comes from advisors based in the UK and Ireland, so asking for help and advice couldn’t be easier

About

Infomaniak Mail

Manage your Infomaniak email accounts securely with this app. It offers features like custom folder organization, quick scanning for actions, and personalized themes. Keep full control of your data within a secure, sovereign ecosystem.

Highlights
  • Manage Infomaniak email addresses
  • Create free @ik.me, @etik.com, or @ikmail.com addresses
  • Organize emails in personalized folders
  • Quickly scan, move, archive, and delete emails
  • Personalize themes and display settings
  • Secure access with device locking methods
  • Immediate push notifications for new emails
Features
Read full description

The Infomaniak Mail app requires your email addresses to be hosted by Infomaniak. This app allows you to manage your Infomaniak addresses in a completely secure environment. With the Infomaniak Mail app, you can: - create a free @ik.me @etik.com or @ikmail.com address with 20 GB storage and no advertising which is managed in Switzerland in accordance with the GDPR. - send and receive emails via your Infomaniak email addresses. - define Infomaniak Mail as the default messaging service app. - search for a specific message or your unread emails, favourite emails or emails with attachments. - switch from one account to another to access all your email addresses managed by Infomaniak. - be notified immediately of the arrival of new emails (push). - organise your emails in personalised folders. - scan mails to move, archive and delete them quickly. - personalise your experience (dark/light theme, accent colour, display density, scanning actions in the inbox, etc.). - protect access to the Infomaniak Mail app (according to your device’s locking method). With Infomaniak Mail, you keep full control of your data and communicate in a secure, sovereign and constantly developing ecosystem. The Infomaniak Mail app is developed by Infomaniak and its code is open source and available on our GitHub. Infomaniak has been a key cloud service provider in Europe and the foremost developer of productivity solutions in Switzerland for over 29 years. The company belongs exclusively to its employees and distinguishes itself by its commitment to privacy, the local economy and the environment.

Screenshots

BT Email4 screens
Infomaniak Mail4 screens

Verdict

The call

The clearest difference is review sentiment: Infomaniak Mail at 80% against BT Email's 18%. Infomaniak Mail also leads on update cadence (every 2 weeks vs every 3 months) and rating (4.7 vs 4.3). On price, ratings volume, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Infomaniak Mail holds the better App Store score, 4.7 against 4.3. Both are backed by a comparable volume of ratings — 227 and 178 respectively. Written reviews point the same way: 18% of BT Email's written reviews are positive against 80% of Infomaniak Mail's.

UpkeepUpdate frequency

BT Email ships an update every 3 months, Infomaniak Mail every 2 weeks. The most recent releases landed on November 6, 2026 and November 7, 2026 respectively.

Scorecard3 real differences · 7 level
BT Email versus Infomaniak Mail: the parameters behind the verdict, then further details
ParameterBT EmailInfomaniak Mail
PriceFreeFree
Rating4.3 (227 ratings)4.7 (178 ratings) — better
Positive reviews17.6% of reviews80.3% of reviews — better
Number of ratings227 — better178
Update frequencyEvery 3 monthsEvery 2 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad, Mac — better
Requires iOS16.0 — better16.4
Further details — not scored
Size116 MB72 MB
Age rating4+4+
DeveloperBritish Telecommunications plcInfomaniak Network SA

Customer experience

BT Email

All ratings223 ratings
Positive83.4%
Neutral3.1%
Negative13.5%
Written reviews693 reviews
Positive17.6%
Neutral9.7%
Negative72.7%

Infomaniak Mail

All ratings178 ratings
Positive94.4%
Neutral3.4%
Negative2.2%
Written reviews71 reviews
Positive80.3%
Neutral7.0%
Negative12.7%

Bugs and requests

BT Email

Reported bugs

5 issues
  • Emails getting stuck in outbox
  • App freezing and crashing
  • Inability to log out properly
  • Compatibility issues with iOS updates
  • Inconsistent email display and notification issues

Requested features

5 requests
  • Ability to bulk delete emails
  • Improved search and filtering options
  • Better spam and phishing protection
  • Seamless integration with other email accounts
  • More user-friendly and modern interface

Infomaniak Mail

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

BT Email

No in-app purchases

None

Infomaniak Mail

No in-app purchases

Questions

Is BT Email free?
BT Email is free to download, with no in-app purchases.
Is Infomaniak Mail free?
Infomaniak Mail is free to download, with no in-app purchases.
Which has better reviews, BT Email or Infomaniak Mail?
Infomaniak Mail is rated higher. BT Email averages 4.3 out of 5 from 227 ratings, while Infomaniak Mail averages 4.7 from 178 ratings.
Do BT Email or Infomaniak Mail have ads?
Neither BT Email nor Infomaniak Mail shows ads.
Which is updated more often, BT Email or Infomaniak Mail?
BT Email ships an update every 3 months, and Infomaniak Mail every 2 weeks. Most recently, BT Email was updated on November 6, 2026 and Infomaniak Mail on November 7, 2026.

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