Jack's vs Lu's
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Jack's
Earn points on every order and redeem them for delicious rewards. Discover nearby locations, order for pickup or delivery, and access exclusive online deals and limited-time offers.
- Earn points on orders
- Redeem for rewards
- Find nearby locations
- Order for pickup/delivery
- Exclusive online deals
- Limited-time offers
- Signup, birthday, anniversary rewards
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It’s more app-etizing than ever! Turn your Southern food cravings into delicious rewards when you earn points with every order on the Jack’s app. What’s for dinner? Find a Jack’s near you and order all your faves for pickup or delivery right in the app. Plus, get exclusive access to online-only deals and tons of limited-time offers – like double point days and BOGO deals – right at your fingertips. A few rewards that’ll have ya askin’ for seconds: • Signup reward – Grab some free Big Jack just for signing up. • Birthday reward – You say it’s your birthday? Well, that calls for a free shake. • Anniversary reward – Let Jack’s buy you a drink on your app anniversary. • Spread the Love reward – Call your friends and fam and tell ’em about the app for a free reward. The new and improved Jack’s app is all you need to put a down-home Southern meal on the table tonight. Download today and start getting fresh deals and hot rewards!
Lu's
Easily order food for delivery, in-store pickup, or curbside service. Customize your meals and earn rewards on every purchase. Send digital gift cards to friends and family.
- Contactless ordering
- Delivery options
- In-store pickup
- Curbside pickup
- Order customization
- Rewards program
- Digital gift cards
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The Lu's app is a convenient way to place contactless orders for delivery, in-store pickup, or curbside pickup. Instore & Curbside Pickup Customize and place your order, and your order will be ready for pickup on our in-store shelf or choose curbside and have a friendly staff bring the food to your car when arrived. Rewards Track your reward points for every dollar spent and redeem Rewards for free sandwiches, Salad bowls, sides, or drinks. Send a Gift Say thanks with a digital Lu’s Card. It’s simple to redeem a gift from email or in the Lu’s App
Screenshots
Verdict
Jack's and Lu's both sit at 4.7 stars, but that hides the real split: 67% of Lu's's written reviews are positive against 21% of Jack's's. Jack's's advantage is ratings volume (14K vs 110) and update cadence (every 4 months vs every 13 months). On price, rating, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.7 for Jack's against 4.7 for Lu's. That said, the two scores are not equally well evidenced: Jack's has 14K ratings behind it against 110, so its average is the more settled of the two. Written reviews are what separate them: 21% of Jack's's written reviews are positive against 67% of Lu's's.
Jack's ships an update every 4 months, Lu's every 13 months. The most recent releases landed on September 30, 2026 and September 3, 2026 respectively.
| Parameter | Jack's | Lu's |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (14K ratings) — better | 4.7 (110 ratings) |
| Positive reviews | 21.1% of reviews | 66.7% of reviews — better |
| Number of ratings | 14K — better | 110 |
| Update frequency | Every 4 months — better | Every 13 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | #202 — better | — |
| Devices | iPhone, iPod — better | iPhone |
| Requires iOS | 14.0 — better | 16.0 |
| Further details — not scored | ||
| Size | 108 MB | 60 MB |
| Age rating | 4+ | 4+ |
| Developer | BIG JACK ULTIMATE HOLDINGS LP | Incentivio, Inc. |
Customer experience
Jack's
Lu's
Bugs and requests
Jack's
Reported bugs
4 issues- App freezing and crashing
- Inability to redeem points
- Incorrect orders
- Rewards not tracking properly
Requested features
4 requests- Ability to customize orders
- More reward options
- Easier way to get refunds
- Better menu customization
Lu's
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Jack's
No in-app purchases
Lu's
No in-app purchases
