Zaxbys vs Jack's
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Zaxbys
Easily order your favorite Zaxbys chicken fingers, wings, sandwiches, and more for pickup or delivery. Earn points with every purchase to redeem for exclusive rewards and free food.
- Mobile ordering for pickup and delivery
- Zax Rewardz program
- Earn points on every purchase
- Redeem points for exclusive rewards
- Find local Zaxbys locations
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Craving Zaxbys saucy, flavor-full food? We have a NEW app to give your taste buds what they demand — fast. Our Zax Rewardz program puts all the Chicken Fingerz™, wings, sandwiches, Zalads®, and crinkle fries you crave right at your fingertips. Just select your favorite local Zaxbys location if you want to pick up or get your order delivered with a few clicks. Earn points when you order and redeem them for exclusive rewards. Each dollar you spend earns 10 points towards delicious rewards. You'll be on your way to free food in no time!
Jack's
Earn points on every order and redeem them for delicious rewards. Discover nearby locations, order for pickup or delivery, and access exclusive online deals and limited-time offers.
- Earn points on orders
- Redeem for rewards
- Find nearby locations
- Order for pickup/delivery
- Exclusive online deals
- Limited-time offers
- Signup, birthday, anniversary rewards
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It’s more app-etizing than ever! Turn your Southern food cravings into delicious rewards when you earn points with every order on the Jack’s app. What’s for dinner? Find a Jack’s near you and order all your faves for pickup or delivery right in the app. Plus, get exclusive access to online-only deals and tons of limited-time offers – like double point days and BOGO deals – right at your fingertips. A few rewards that’ll have ya askin’ for seconds: • Signup reward – Grab some free Big Jack just for signing up. • Birthday reward – You say it’s your birthday? Well, that calls for a free shake. • Anniversary reward – Let Jack’s buy you a drink on your app anniversary. • Spread the Love reward – Call your friends and fam and tell ’em about the app for a free reward. The new and improved Jack’s app is all you need to put a down-home Southern meal on the table tonight. Download today and start getting fresh deals and hot rewards!
Screenshots
Verdict
The clearest difference is monetization model: Jack's at free against Zaxbys's free with in-app purchases. Jack's also leads on iOS requirement (14.0 vs 16.6). Zaxbys's advantage is update cadence (monthly vs every 4 months) and ratings volume (112K vs 14K). On price, rating, review sentiment and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.7 for Zaxbys against 4.7 for Jack's. That said, the two scores are not equally well evidenced: Zaxbys has 112K ratings behind it against 14K, so its average is the more settled of the two. Written reviews are what separate them: 29% of Zaxbys's written reviews are positive against 21% of Jack's's.
Zaxbys ships an update monthly, Jack's every 4 months. Both last shipped on September 27, 2026.
| Parameter | Zaxbys | Jack's |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (112K ratings) | 4.7 (14K ratings) — better |
| Positive reviews | 28.5% of reviews — better | 21.1% of reviews |
| Number of ratings | 112K — better | 14K |
| Update frequency | Monthly — better | Every 4 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Best chart rank | #73 — better | #202 |
| Devices | iPhone | iPhone, iPod — better |
| Requires iOS | 16.6 | 14.0 — better |
| Further details — not scored | ||
| Size | 101 MB | 108 MB |
| Age rating | 4+ | 4+ |
| Developer | Zaxby's Franchising, LLC | BIG JACK ULTIMATE HOLDINGS LP |
Customer experience
Zaxbys
Jack's
User reviews
Zaxbys
From 112K App Store ratingsWhat we love
- 👍 Easy to use app
- 🚀 Convenient for ordering ahead
- 💡 Rewards program with offers
- 👍 Friendly and helpful staff
Room to improve
- 🐛 App crashes and glitches
- 🐛 Login and account issues
- 🐛 Ordering process can be confusing
- 🐛 Unreliable order processing and pickup
- 🐛 Limited customization options
Jack's
From 14K App Store ratingsWhat we love
- 🚀 Fast and efficient
- 👍 Friendly and helpful staff
- 🍔 Great food quality
Room to improve
- 🐛 App crashes and bugs
- 🔒 Inability to save payment info
- 🤔 Inconsistent user experience
- ⏰ Long wait times
- 🔄 Difficulty signing in and staying signed in
Bugs and requests
Zaxbys
Reported bugs
4 issues- App freezes during checkout
- Unable to cancel or modify orders
- Rewards not properly applied
- Incorrect order fulfillment
Requested features
4 requests- Allow no-sauce option for sandwiches
- Improve order tracking and status updates
- Add curbside pickup option
- Enhance rewards program and points system
Jack's
Reported bugs
4 issues- App freezing and crashing
- Inability to redeem points
- Incorrect orders
- Rewards not tracking properly
Requested features
4 requests- Ability to customize orders
- More reward options
- Easier way to get refunds
- Better menu customization
In-app purchases
Zaxbys
No in-app purchases
Jack's
No in-app purchases
