Zaxbys vs Krystal
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Zaxbys
Easily order your favorite Zaxbys chicken fingers, wings, sandwiches, and more for pickup or delivery. Earn points with every purchase to redeem for exclusive rewards and free food.
- Mobile ordering for pickup and delivery
- Zax Rewardz program
- Earn points on every purchase
- Redeem points for exclusive rewards
- Find local Zaxbys locations
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Craving Zaxbys saucy, flavor-full food? We have a NEW app to give your taste buds what they demand — fast. Our Zax Rewardz program puts all the Chicken Fingerz™, wings, sandwiches, Zalads®, and crinkle fries you crave right at your fingertips. Just select your favorite local Zaxbys location if you want to pick up or get your order delivered with a few clicks. Earn points when you order and redeem them for exclusive rewards. Each dollar you spend earns 10 points towards delicious rewards. You'll be on your way to free food in no time!
Krystal
This loyalty program app allows users to earn points with every purchase, track their progress, and unlock exclusive perks like special deals and birthday gifts. It simplifies reward management and helps users discover nearby locations to redeem their earnings.
- Earn points on every purchase
- Track points and rewards instantly
- Unlock exclusive offers and birthday gifts
- Referral rewards program
- Find nearby store locations
- Receive push notifications for new offers
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Ready to score rewards with every purchase? Our loyalty program app makes it easy to earn points, unlock exclusive perks, and enjoy special deals—all in one place! How it Works: 1. Sign Up & Start Earning: Download the app, sign up, and get rewarded right away! 2. Order & Earn Points: Each purchase gets you closer to exciting rewards. 3. Unlock Perks: More points = more exclusive offers, birthday gifts, early sales, and more! 4. Track Your Progress: See your points, rewards, and special perks anytime. Features: • Fast Sign-Up: Create an account in seconds and start earning! • Instant Points Tracking: Keep an eye on your points and rewards as you go. • Exclusive Offers: Get access to special deals and rewards just for app users. • Birthday Perks: Celebrate your birthday with bonus rewards. • Referral Rewards: Share the love! Get points when friends sign up. • Store Finder: Find nearby locations and redeem rewards on the go. • Push Notifications: Be the first to know about new rewards and offers. Why You'll Love It: • Earn on Every Purchase: More orders, more points, more rewards. Simple! • Exclusive Deals & Rewards: Access discounts, gifts, and perks you can't get anywhere else. • Easy & Convenient: Track everything in one app and enjoy the perks you deserve. Join the Fun! Download the app and start earning rewards with every order. Whether it’s discounts, birthday surprises, or exclusive offers, there’s always something exciting waiting for you. Let’s get started—download now and unlock the perks!
Screenshots
Verdict
The clearest difference is monetization model: Krystal at free against Zaxbys's free with in-app purchases. Krystal also leads on iOS requirement (14.0 vs 16.6). Zaxbys's advantage is chart position (#80 vs unranked) and ratings volume (112K vs 13K). On price, rating, review sentiment and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.7 for Zaxbys against 4.7 for Krystal. That said, the two scores are not equally well evidenced: Zaxbys has 112K ratings behind it against 13K, so its average is the more settled of the two. Written reviews are what separate them: 29% of Zaxbys's written reviews are positive against 35% of Krystal's.
Zaxbys ships an update monthly, Krystal every 2 months. The most recent releases landed on September 29, 2026 and September 28, 2026 respectively.
| Parameter | Zaxbys | Krystal |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (112K ratings) | 4.7 (13K ratings) — better |
| Positive reviews | 28.6% of reviews | 35.1% of reviews — better |
| Number of ratings | 112K — better | 13K |
| Update frequency | Monthly — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Best chart rank | #80 — better | — |
| Devices | iPhone | iPhone, iPod — better |
| Requires iOS | 16.6 | 14.0 — better |
| Further details — not scored | ||
| Size | 101 MB | 107 MB |
| Age rating | 4+ | 4+ |
| Developer | Zaxby's Franchising, LLC | The Krystal Company |
Customer experience
Zaxbys
Krystal
User reviews
Zaxbys
From 112K App Store ratingsWhat we love
- 👍 Easy to use app
- 🚀 Convenient for ordering ahead
- 💡 Rewards program with offers
- 👍 Friendly and helpful staff
Room to improve
- 🐛 App crashes and glitches
- 🐛 Login and account issues
- 🐛 Ordering process can be confusing
- 🐛 Unreliable order processing and pickup
- 🐛 Limited customization options
Krystal
From 13K App Store ratingsWhat we love
- 👍 Easy to use app
- 🚀 Fast and efficient ordering
- 💡 Convenient mobile ordering
- 🤩 Nostalgic restaurant experience
Room to improve
- 🐛 Buggy and glitchy app
- ⏱️ Slow and unresponsive
- 🤦♀️ Poor customer service
- 💰 Unnecessary fees
- 🔍 Difficult to navigate
Bugs and requests
Zaxbys
Reported bugs
4 issues- App freezes during checkout
- Unable to cancel or modify orders
- Rewards not properly applied
- Incorrect order fulfillment
Requested features
4 requests- Allow no-sauce option for sandwiches
- Improve order tracking and status updates
- Add curbside pickup option
- Enhance rewards program and points system
Krystal
Reported bugs
5 issues- Unable to create account
- Incorrect order fulfillment
- Inaccurate order total calculations
- Inability to edit or remove items from cart
- App crashes or freezes frequently
Requested features
5 requests- Add ability to cancel orders
- Implement refund/return process
- Improve order customization options
- Integrate with mobile payment methods
- Provide better communication channels
In-app purchases
Zaxbys
No in-app purchases
Krystal
No in-app purchases
