Zaxbys Reviews: Is It Legit?

Customer Experience

Positive experience29.1% of reviews
Neutral8.2% of reviews
Negative experience62.7% of reviews

~ Based on 633 written reviews from the US App Store.

What users say about Zaxbys

Is Zaxbys Safe?

Zaxbys appears safe based on user ratings. AppsHunter Safety Score for Zaxbys is 94/100.

This assessment is based on 112,623 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.8% of ratings point to a safe experience
2.4% of ratings suggest some concerns
4.8% of ratings point to a risky experience

~ Based on 112,545 App Store ratings for Zaxbys.

Is Zaxbys Legit?

Zaxbys appears to be a legitimate app. AppsHunter Legitimacy Score for Zaxbys is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Don’t bother

This app doesn’t work at all. Don’t bother downloading and installing it. Can’t reset password, can’t set up a new account, can’t place an order - completely useless.

HORRIBLE to use for online/app only specials!

EVERY TIME I try to use app for online/app only specials, it either crashes or gives you an “oops” error message…knowing you can’t use (specific specials) in-store if you have issues with app!!!

Deals never work

I get pop ups for deals near me but they are “unable to be applied” at checkout

Awesome Boneless Wings

The food was hot fresh and delicious. Served with a pleasant smile.

Zaxbys is definitely worth it

Zaxbys is really good some of the best wings out here I personally love small wings not the big jumbo ones that are oversized and they never disappoint I strongly recommend

Help

What’s the point of ordering online if there is no button for the light sauce when you order wings or tenders there’s no button to put on the sauce. I have to always rush to the restaurant before they prepare my food just to say please please light on the sauce that’s a shame. Everything else is wonderful just for that little problem. Where is the light sauce button?
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Fingerz & Wings

Fingerz & Wings meals is not an option to place orders on the app.

Deals on app not working

Why are deals being displayed and applied but not lowering the price ?

Zaxbys Magnolia, NJ

I just picked up a combination from our Zaxbys and it was so good. I’ve honestly never had a bad meal from here. I collect the points which really helps. And everyone there is always extra friendly!

Like the app—few suggestions

The app is great to use and most locations are pretty quick with having the order prepped and ready for pick up. But please add somewhere on the app to order water —PLEASE 🥲

Rewards entry update

Update the app so you can scan the actual paper receipt bar code for rewards!

Great Chicken

I love everything about Zaxbys but I wish they had a diet frozen lemonade! I would buy it every time I came by but as a diabetic I can’t have all those calories. Keep up the good work though!

Love the Cobb

Really best salad

Order Problem

The app sucks in general but it also has a HORRIBLE glitch and makes you not want to order using it. Imagine placing an order, paying for the order, going to the store to pick it up and it’s not there. That’s what has happened every single time with whatever glitch this app has. I HAVE TO PLACE AN ORDER TWICE EVERY TIME.
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Punished for being a Regular

App doesn’t have about 90% of the drink options, and if you’re a regular so you’re scanning receipts consistently for points, eventually, the app just refuses to let you, saying “that’s a lot of scanning”. At that point put make the message “put down the fork, tubby”. Also 10 point per dollar means you have to spend $65 for something as simple as a free milkshake. Milkshakes are $6. You have buy the equivalent of 10 milkshakes for 1 free. Ridiculous, bad layout, constantly takes away your birthday information so I don’t know why the birthday reward is even a thing. Just a bad app overall.
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Great service! Great food!

As always I ordered from the app. It is so simple and easy to use. Their customer service is amazing as always!!! The food was delicious and hot!!!

Worst app

Errors at every turn, constantly having to close the app out to get out of pages. Payment portal doesn’t work at all when attempting to add a payment method. Kept me from ordering food today

False advertising

Claims to give you 5 free tenders if you download the app and place an order for more than $5, but when you download the app, zero rewards show up and claim you have to already have orders placed..This is false advertising just to get users information and google shouldn’t allow them to do that.. and what are you’ll doing with our info? Selling it?Zaxby lost me as a in store customer.. Chic fil a is always better!!
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Good Food, disappointing app

Too many issues with rewards, claimng bonuses or promotions make me use them for less.

Great

Great