MyOncor vs FBTX Connect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MyOncor
Manage your electricity service with ease. Report outages, track restoration times, and request new service for construction projects. Stay informed with real-time updates and safety information.
- Report power outages
- Track outage status and restoration times
- Manage new service requests
- Access builder and developer resources
- View real-time Oncor news and safety information
- Receive energy efficiency tips
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More power at your fingertips. With MyOncor, customers can instantly access their account and report outages, manage new service requests and receive real-time updates from Oncor. Features include: REPORT OUTAGES • Report power outage and street light issues. • Check your current outage status and your outage history. • Track estimated restoration times quickly from your mobile device. • View outage information using current location or Google Maps. MANAGE NEW SERVICE REQUESTS • Start and track new service for your construction project • Manage multiple properties and locations • Access builder and developer resources REAL-TIME ONCOR NEWS UPDATES • Read articles from Oncor’s blog, The Wire • Find important safety information to keep you and your family safe before, after and during severe weather • Receive energy efficiency tips to help manage your energy consumption and save on your electric bill • Stay up-to-date with Oncor social media accounts *To use MyOncor, you must be a customer in the Oncor Electric Delivery service territory.
FBTX Connect
Report city issues like potholes or property maintenance with ease. This app uses your location and allows photo/video uploads to help resolve problems faster. Track the status of your requests until they are completed.
- Submit city service requests
- Use GPS for location
- Upload photos and videos
- Track request status
- Report property maintenance
- Report potholes and signs
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Welcome to the FBTX Connect mobile app. FBTX Connect empowers Farmers Branch residents to easily submit requests for assistance with city issues, such as property maintenance concerns, damaged street signs, and potholes, to name a few. FBTX Connect uses GPS to recognize your location and allows you to upload pictures or videos to accompany your request. Residents can track the status of items reported until they are resolved. FBTX Connect makes it easier than ever to report a problem.
Screenshots
Verdict
The clearest difference is rating: FBTX Connect at 4.4 against MyOncor's 2.8. FBTX Connect also leads on iOS requirement (18.0 vs 26.0). MyOncor's advantage is review sentiment (20% vs 0%) and update cadence (every 5 weeks vs every 3 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
FBTX Connect holds the better App Store score, 4.4 against 2.8. Both are backed by a comparable volume of ratings — 187 and 56 respectively. Written reviews complicate that: 20% of MyOncor's written reviews are positive against 0% of FBTX Connect's, so the app with the better star average is not the one people write more warmly about.
MyOncor ships an update every 5 weeks, FBTX Connect every 3 months. The most recent releases landed on October 14, 2026 and October 17, 2026 respectively.
| Parameter | MyOncor | FBTX Connect |
|---|---|---|
| Price | Free | Free |
| Rating | 2.8 (187 ratings) | 4.4 (56 ratings) — better |
| Positive reviews | 20.0% of reviews — better | 0.0% of reviews |
| Number of ratings | 187 — better | 56 |
| Update frequency | Every 5 weeks — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad — better | iPhone |
| Requires iOS | 26.0 | 18.0 — better |
| Further details — not scored | ||
| Size | 168 MB | 145 MB |
| Age rating | 4+ | 12+ |
| Developer | Oncor Electric Delivery Company LLC | City of Farmers Branch |
Customer experience
MyOncor
FBTX Connect
Bugs and requests
MyOncor
Reported bugs
35 issues- App crashes frequently
- App freezes often
- App does not work during outages
- Slow loading times for outage maps and chat
- Cannot add address or retail provider
Show 30 moreShow fewer
- Outage reporting fails with incorrect billing entity information
- App forces use of vendor's data mining browser
- Databases appear to be never updated
- App does not remember user information after updates
- App requires updates during critical outages
- App fails to download
- App is frozen and cannot be deleted/reloaded
- Cannot report outages
- Address not found errors
- App does not load any data, redirects to blank page
- Last update broke the app
- App opens to a white screen and nothing else
- App shows invalid information errors during signup
- App does not work at all or is confusing
- App only works when it wants to
- App is not compatible with older iOS versions
- App breaks Siri if Speech Recognition Access is enabled
- App setup is convoluted and locks up
- Cannot add location due to confirmation errors
- App does not remember user credentials
- Cannot select power retailer
- App does not work anymore
- App forces users to use a data mining browser
- App databases are outdated
- Providers are not in the system
- Billing entity information submitted is incorrect
- App does not allow profile building
- App does not have auto input like other apps
- Users have to guess their provider
- App is not as good as it used to be
Requested features
57 requests- Add auto input for saved info
- Improve provider selection process
- Allow users to add their own providers
- Make outage maps load faster
- Ensure app works offline or with low connectivity
Show 52 moreShow fewer
- Allow app to use configured default browser
- Update databases regularly
- Improve app performance during high demand
- Provide estimated time of restoration
- Allow users to report outages without issues
- Fix app crashes and freezes
- Make app compatible with older devices
- Allow users to report outages during an outage
- Fix the submit feature for outage reports
- Improve the UI/UX
- Allow users to update the app easily
- Fix issues with speech recognition access
- Allow more than 24 ESDI locations
- Provide a direct link to the app store instead of Sharepoint
- Fix issues with reporting outages
- Improve the app's ability to remember user information
- Allow users to select their power retailer
- Fix the white screen issue on launch
- Improve error handling for invalid information
- Fix the app not loading any data
- Ensure updates do not break the app
- Simplify the setup process
- Allow users to add their location
- Fix the app not remembering user credentials
- Allow users to select their power provider
- Fix the app not working anymore
- Stop forcing users to use a data mining browser
- Update the app's databases
- Add missing providers to the system
- Fix the billing entity information error
- Enable profile building
- Add auto-input functionality
- Improve the provider guessing mechanism
- Restore previous functionality
- Add dark mode
- Improve outage map functionality on smartphones
- Allow users to report outages without issues
- Fix the app not loading any data
- Ensure updates do not break the app
- Simplify the setup process
- Allow users to add their location
- Fix the app not remembering user credentials
- Allow users to select their power provider
- Fix the app not working anymore
- Stop forcing users to use a data mining browser
- Update the app's databases
- Add missing providers to the system
- Fix the billing entity information error
- Enable profile building
- Add auto-input functionality
- Improve the provider guessing mechanism
- Restore previous functionality
FBTX Connect
Not enough reviews yet to summarise bugs or requests.
In-app purchases
MyOncor
No in-app purchases
FBTX Connect
No in-app purchases
