Comparison

Chatwoot vs Gallabox

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Chatwoot

Engage with customers in real-time, follow up on conversations effortlessly, and receive instant notifications for system activities. Collaborate with your team using private notes and organize conversations with status assignments to deliver exceptional service anytime, anywhere.

Highlights
  • Real-time customer engagement
  • On-the-go conversation follow-up
  • Instant system activity notifications
  • Team collaboration with private notes
  • Conversation status management
  • Assign conversations to team members
Features
Read full description

Stay connected with your customers anytime, anywhere with the Chatwoot app. Here’s how it helps your business thrive: **Never miss a new customer**: Seamlessly engage with potential leads in real time. The app ensures you’re always available to respond to inquiries, even when you’re away from your desk. Build stronger relationships by being there when your customers need you most. **Follow up effortlessly**: Continue conversations with your customers, even while on the go. Whether it’s resolving an issue, answering a question, or providing a quick update, the app keeps you connected so no conversation is left hanging. Stay proactive and maintain a high level of customer satisfaction. **Stay updated**: Get instant notifications about system activities to stay in control. From new customer messages to team updates, never miss a critical moment. These real-time alerts empower you to respond faster and ensure smooth operations. **Collaborate with your team**: Share insights and updates through private notes. Use the app to brainstorm, delegate tasks, or provide feedback directly within the conversation thread. Keep your team aligned and efficient, even when you’re on the move. **Organize conversations**: Assign statuses to streamline and manage customer interactions effectively. Prioritise urgent issues and close conversations with ease. With a clear overview of your interactions, you can focus on what matters most—delivering exceptional service. Chatwoot keeps you responsive, efficient, and connected—no matter where you are.

About

Gallabox

Automate customer conversations on WhatsApp for sales and marketing. This no-code platform streamlines lead qualification and deal closing with features like a shared inbox, AI assistance, and payment collection.

Highlights
  • Shared team inbox
  • Team collaboration
  • Private notes for teammates
  • Product catalog integration
  • Automated payment collection
  • AI-powered compose box
  • Quick replies
Features
Read full description

Gallabox is the most preferred WhatsApp Automation platform used by 10,000+ fast-growing businesses across 45+ countries. It is built to help growing businesses make the most of their WhatsApp conversations and turn hot, qualified leads into deals. Gallabox is a purpose-built, no-code conversational commerce platform designed to modernise and automate customer conversations on WhatsApp for small and medium-sized businesses. Gallabox stands out with its focus on streamlining and enhancing sales and marketing conversations on WhatsApp. It offers a unified dashboard, collaborative features, private notes, product catalog integration, automated payment collection, quick replies, and the power of AI with GPT. Promptly address your customers' queries to enhance conversions and expand the base of your qualified leads with Gallabox’s intelligent chatbot and conversational tools. 1. Shared Team Inbox: A unified dashboard lets multiple agents respond to queries via one WhatsApp number. 2. Bring Your Team Together: Add multiple teammates and assign or reassign chats to manage conversations better. 3. Share Private Notes: Send private notes to your teammates and guide them better to finish a conversation on time. 4. Show Product Catalogues: List your product catalogues within your WhatsApp Business profile with ease. 5. Simplify Payment Collection: Accelerate your payment cycle with automated reminders and confirmation messages. 6. Use Quick Replies: Instantly create and organise quick replies to boost the efficiency of the chat agents. 7. Tap Into the Power of AI: Master conversations with a GPT-powered compose box, rich-media options, and more. Connect with over 2.7 billion users on WhatsApp today! Sign up for Gallabox now to get WhatsApp Business API access and manage business processes easily on WhatsApp with brand-new features like WhatsApp Flows.

Screenshots

Chatwoot4 screens
Gallabox4 screens

Verdict

The call

The clearest difference is review sentiment: Chatwoot at 55% against Gallabox's 0%. Gallabox's advantage is iOS requirement (14.0 vs 16.4). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

Chatwoot ships an update every 2 weeks, Gallabox every 3 weeks. The most recent releases landed on October 24, 2026 and October 6, 2026 respectively.

Scorecard2 real differences · 8 level
Chatwoot versus Gallabox: the parameters behind the verdict, then further details
ParameterChatwootGallabox
PriceFreeFree
Rating4.1 (13 ratings) — better—
Positive reviews55.0% of reviews — better0.0% of reviews
Number of ratings13 — better—
Update frequencyEvery 2 weeks — betterEvery 3 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS16.414.0 — better
Further details — not scored
Size73 MB94 MB
Age rating4+4+
DeveloperChatwoot IncMANGOLEAP PRIVATE LIMITED

Customer experience

Chatwoot

All ratings13 ratings
Positive84.6%
Neutral0.0%
Negative15.4%
Written reviews60 reviews
Positive55.0%
Neutral15.0%
Negative30.0%

Gallabox

Written reviews4 reviews
Positive0.0%
Neutral0.0%
Negative100.0%

In-app purchases

None

Chatwoot

No in-app purchases

None

Gallabox

No in-app purchases

Questions

Is Chatwoot free?
Chatwoot is free to download, with no in-app purchases.
Is Gallabox free?
Gallabox is free to download, with no in-app purchases.
Do Chatwoot or Gallabox have ads?
Neither Chatwoot nor Gallabox shows ads.
Which is updated more often, Chatwoot or Gallabox?
Chatwoot ships an update every 2 weeks, and Gallabox every 3 weeks. Most recently, Chatwoot was updated on October 24, 2026 and Gallabox on October 6, 2026.

Other comparisons