Comparison

Chatwoot vs Tess AI

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Chatwoot

Engage with customers in real-time, follow up on conversations, and receive instant notifications. Collaborate with your team and organize customer interactions with status assignments to deliver exceptional service from anywhere.

Highlights
  • Real-time customer engagement
  • On-the-go conversation follow-up
  • Instant system activity notifications
  • Team collaboration with private notes
  • Organize conversations with status assignments
Features
Read full description

Stay connected with your customers anytime, anywhere with the Chatwoot app. Here’s how it helps your business thrive: **Never miss a new customer**: Seamlessly engage with potential leads in real time. The app ensures you’re always available to respond to inquiries, even when you’re away from your desk. Build stronger relationships by being there when your customers need you most. **Follow up effortlessly**: Continue conversations with your customers, even while on the go. Whether it’s resolving an issue, answering a question, or providing a quick update, the app keeps you connected so no conversation is left hanging. Stay proactive and maintain a high level of customer satisfaction. **Stay updated**: Get instant notifications about system activities to stay in control. From new customer messages to team updates, never miss a critical moment. These real-time alerts empower you to respond faster and ensure smooth operations. **Collaborate with your team**: Share insights and updates through private notes. Use the app to brainstorm, delegate tasks, or provide feedback directly within the conversation thread. Keep your team aligned and efficient, even when you’re on the move. **Organize conversations**: Assign statuses to streamline and manage customer interactions effectively. Prioritise urgent issues and close conversations with ease. With a clear overview of your interactions, you can focus on what matters most—delivering exceptional service. Chatwoot keeps you responsive, efficient, and connected—no matter where you are.

About

Tess AI

Access and create AI agents from over 200 leading models in a single, secure workspace. Analyze documents, generate media, and build custom agents for your business needs. Enhance productivity and creativity with enterprise-grade security.

Highlights
  • Access 200+ AI models
  • Collaborate with multiple agents
  • Analyze PDFs, spreadsheets, websites
  • Generate images, video, audio
  • Create custom AI agents
  • Enterprise-grade security
Features
Read full description

Tess AI is your all-in-one platform for accessing and creating AI agents, leveraging over 200 leading AI models, including ChatGPT, Claude, Gemini, GPT Image, and ElevenLabs, in a single, secure workspace. Tess AI empowers businesses and professionals to: -Collaborate with multiple AI agents simultaneously in one chat. -Analyze PDFs, spreadsheets, and websites directly within the app. - Generate images, videos, and audio using top-tier AI models. - Create custom AI agents tailored to your brand and workflows. - Ensure data privacy with enterprise-grade security measures. Trusted by leading organizations worldwide, Tess AI is the ultimate tool for enhancing productivity and creativity across marketing, sales, customer service, and more. Visit tessai.io to learn more.

Screenshots

Chatwoot4 screens
Tess AI3 screens

Verdict

The call

The clearest difference is rating: Chatwoot at 4.1 against Tess AI's 3.3. Chatwoot also leads on update cadence (every 2 weeks vs every 2 months). Tess AI's advantage is iOS requirement (13.0 vs 16.4). On price, review sentiment, ratings volume and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Chatwoot holds the better App Store score, 4.1 against 3.3. Both are backed by a comparable volume of ratings — 13 and 7 respectively. Written reviews point the same way: 55% of Chatwoot's written reviews are positive against 50% of Tess AI's.

UpkeepUpdate frequency

Chatwoot ships an update every 2 weeks, Tess AI every 2 months. The most recent releases landed on October 29, 2026 and October 24, 2026 respectively.

Scorecard3 real differences · 7 level
Chatwoot versus Tess AI: the parameters behind the verdict, then further details
ParameterChatwootTess AI
PriceFreeFree
Rating4.1 (13 ratings) — better3.3 (7 ratings)
Positive reviews55.0% of reviews — better50.0% of reviews
Number of ratings13 — better7
Update frequencyEvery 2 weeks — betterEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS16.413.0 — better
Further details — not scored
Size92 MB57 MB
Age rating4+4+
DeveloperChatwoot IncPareto Tecnologia E Marketing Ltda

Customer experience

Chatwoot

All ratings13 ratings
Positive84.6%
Neutral0.0%
Negative15.4%
Written reviews60 reviews
Positive55.0%
Neutral15.0%
Negative30.0%

Tess AI

All ratings1 ratings
Positive0.0%
Neutral0.0%
Negative100.0%
Written reviews16 reviews
Positive50.0%
Neutral0.0%
Negative50.0%

In-app purchases

None

Chatwoot

No in-app purchases

None

Tess AI

No in-app purchases

Questions

Is Chatwoot free?
Chatwoot is free to download, with no in-app purchases.
Is Tess AI free?
Tess AI is free to download, with no in-app purchases.
Which has better reviews, Chatwoot or Tess AI?
Chatwoot is rated higher. Chatwoot averages 4.1 out of 5 from 13 ratings, while Tess AI averages 3.3 from 7 ratings.
Do Chatwoot or Tess AI have ads?
Neither Chatwoot nor Tess AI shows ads.
Which is updated more often, Chatwoot or Tess AI?
Chatwoot ships an update every 2 weeks, and Tess AI every 2 months. Most recently, Chatwoot was updated on October 29, 2026 and Tess AI on October 24, 2026.

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