Comparison

Chatwoot vs YCloud

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Chatwoot

Engage with customers in real-time, follow up on conversations effortlessly, and receive instant notifications for system activities. Collaborate with your team using private notes and organize conversations with status assignments to deliver exceptional service anytime, anywhere.

Highlights
  • Real-time customer engagement
  • On-the-go conversation follow-up
  • Instant system activity notifications
  • Team collaboration with private notes
  • Conversation status management
  • Assign conversations to team members
Features
Read full description

Stay connected with your customers anytime, anywhere with the Chatwoot app. Here’s how it helps your business thrive: **Never miss a new customer**: Seamlessly engage with potential leads in real time. The app ensures you’re always available to respond to inquiries, even when you’re away from your desk. Build stronger relationships by being there when your customers need you most. **Follow up effortlessly**: Continue conversations with your customers, even while on the go. Whether it’s resolving an issue, answering a question, or providing a quick update, the app keeps you connected so no conversation is left hanging. Stay proactive and maintain a high level of customer satisfaction. **Stay updated**: Get instant notifications about system activities to stay in control. From new customer messages to team updates, never miss a critical moment. These real-time alerts empower you to respond faster and ensure smooth operations. **Collaborate with your team**: Share insights and updates through private notes. Use the app to brainstorm, delegate tasks, or provide feedback directly within the conversation thread. Keep your team aligned and efficient, even when you’re on the move. **Organize conversations**: Assign statuses to streamline and manage customer interactions effectively. Prioritise urgent issues and close conversations with ease. With a clear overview of your interactions, you can focus on what matters most—delivering exceptional service. Chatwoot keeps you responsive, efficient, and connected—no matter where you are.

About

YCloud

Features
Read full description

YCloud Inbox is a real-time chat tool based on WhatsApp, allowing customer service and sales teams to establish closer connections with customers, easily handle inquiries, solve problems, and collect feedback! How to Get Started with YCloud mobile app Install the YCloud mobile app & Log in or register a free account on the ycloud official website. Key Features: Quick Logins: Instant access to your YCloud account with easy onboarding. Real-Time Messaging: Engage in fast, real-time chats to quickly resolve inquiries and close sales. Quick Translation: Translate messages instantly to communicate effortlessly with customers worldwide. Efficient Online Status Toggle: Easily toggle your availability to stay responsive and improve team efficiency. Assign Agent with Ease: Quickly transfer complex issues to support for faster resolutions. Customizable Templates: Use pre-set messages to speed up responses and ensure consistency. Contact Management: View detailed customer profiles for more personalized and effective follow-ups.

Screenshots

Chatwoot4 screens
YCloud4 screens

Verdict

The call

Chatwoot and YCloud are too close to call on the numbers: across 6 compared parameters — price, update cadence, ads and in-app purchases among them — neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

Chatwoot ships an update every 11 days, YCloud weekly. The most recent releases landed on September 23, 2026 and September 10, 2026 respectively.

ScorecardNo meaningful differences
Chatwoot versus YCloud: the parameters behind the verdict, then further details
ParameterChatwootYCloud
PriceFreeFree
Rating4.1 (13 ratings) — better—
Positive reviews55.0% of reviews—
Number of ratings13 — better—
Update frequencyEvery 11 daysWeekly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFree—
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS16.415.1 — better
Further details — not scored
Size73 MB39 MB
Age rating4+17+
DeveloperChatwoot IncYCLOUD INTERNATIONAL PTE. LTD.

In-app purchases

None

Chatwoot

No in-app purchases

None

YCloud

No in-app purchases

Questions

Is Chatwoot free?
Chatwoot is free to download, with no in-app purchases.
Is YCloud free?
YCloud is free to download, with no in-app purchases.
Do Chatwoot or YCloud have ads?
Neither Chatwoot nor YCloud shows ads.
Which is updated more often, Chatwoot or YCloud?
Chatwoot ships an update every 11 days, and YCloud weekly. Most recently, Chatwoot was updated on September 23, 2026 and YCloud on September 10, 2026.

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