Comparison

MyBlueKC vs ezAccess Mobile

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

MyBlueKC

Manage your Blue Cross and Blue Shield of Kansas City health insurance plan from your mobile device. Access benefit details, view claims, find providers, and track your healthcare spending anytime, anywhere.

Highlights
  • Access benefit information
  • View recent claims
  • Share ID card
  • Find healthcare providers
  • Track deductibles and spending
  • View pharmacy benefits
Features
Read full description

Access your health insurance information on-the-go from Blue Cross and Blue Shield of Kansas City (Blue KC). As a Blue KC member, you can download the free MyBlueKC app to help make the most of your Blue KC plan. With new and improved features, the MyBlueKC app gives you easy access to your healthcare coverage 24/7, wherever you are. Use the app to: • Access benefit information • See your most recent claims • View and share your ID card • Find a doctor, hospital or other healthcare provider • Track deductibles and spending account balances • View pharmacy benefit information (if applicable) • Connect to Health & Wellness programs • NEW for ACA/Direct Pay Members only: Pay My Bill and ACA Rewards (for wellness points) Features available are based on your plan and benefits. The app supports most of our plans, but not all. Unfortunately, the app will not work for the following individuals: FEP members and Blue KC Medicare Advantage members. An independent licensee of the Blue Cross and Blue Shield Association.

About

ezAccess Mobile

This app facilitates remote patient care and connects you with your healthcare provider. Manage your health and that of your family members, view your medical profile, schedule appointments, request refills, and conduct telemedicine visits.

Highlights
  • Remote patient care management
  • Connect with healthcare provider
  • View medical profile
  • Schedule appointments
  • Request prescription refills
  • Telemedicine visits
  • Integrate with Apple HealthKit
Features
Read full description

The ezAccess Mobile app connects you, the patient, with your healthcare provider as well as helps conveniently manage care for you and your family members. The ezAccess Mobile app empowers you to perform remote care for yourself and any dependents with ease and convenience. With the ezAccess Mobile app, you can: • Get the care you need quickly and easily • Take care of your loved ones • Connect with your healthcare provider • View Medical Profile • Receive alerts • View and schedule appointments • Request refills • Pay bills • Perform telemedicine visits • Send data securely and in real time with healthcare provider • View history of vitals data • Integrate with Apple HealthKit to retrieve daily exercise logs, sleep patterns and health data To use the ezAccess Mobile App you will need an invitation or login from your provider. Please contact your health care provider directly for assistance with login or require support for the app.

Screenshots

MyBlueKC4 screens
ezAccess Mobile4 screens

Verdict

The call

The clearest difference is rating: ezAccess Mobile at 2.1 against MyBlueKC's 1.6. ezAccess Mobile also leads on update cadence (weekly vs every 3 weeks). On price, review sentiment, ratings volume and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

ezAccess Mobile holds the better App Store score, 2.1 against 1.6. Both are backed by a comparable volume of ratings — 66 and 26 respectively. Written reviews complicate that: 5% of MyBlueKC's written reviews are positive against 0% of ezAccess Mobile's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

MyBlueKC ships an update every 3 weeks, ezAccess Mobile weekly. Both last shipped on November 3, 2026.

Scorecard2 real differences · 8 level
MyBlueKC versus ezAccess Mobile: the parameters behind the verdict, then further details
ParameterMyBlueKCezAccess Mobile
PriceFreeFree
Rating1.6 (66 ratings)2.1 (26 ratings) — better
Positive reviews5.1% of reviews — better0.0% of reviews
Number of ratings66 — better26
Update frequencyEvery 3 weeksWeekly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPodiPhone, iPad
Requires iOS15.0 — better16.6
Further details — not scored
Size95 MB60 MB
Age rating12+4+
DeveloperBlue Cross Blue Shield of Kansas CityMedical Office Technologies, Inc.

Customer experience

MyBlueKC

All ratings66 ratings
Positive13.6%
Neutral0.0%
Negative86.4%
Written reviews59 reviews
Positive5.1%
Neutral3.4%
Negative91.5%

ezAccess Mobile

All ratings23 ratings
Positive17.4%
Neutral13.0%
Negative69.6%
Written reviews16 reviews
Positive0.0%
Neutral6.3%
Negative93.8%

Bugs and requests

MyBlueKC

Reported bugs

39 issues
  • Face ID not working
  • App constantly logs out
  • Frequent crashes
  • App never remembers login information
  • App restarts needed to log in
Show 34 more
  • App trips up when logging in
  • App constantly reloads home page
  • Cannot view open claims
  • Cannot get helpful or relevant information
  • App brings up download prompt even when installed
  • App crashes on login
  • Login loop: verify information then back to login
  • Cannot scroll upwards to see entire claims history
  • Navigation and search engine frustrating
  • App sends back to login page
  • Find care page shows Zelis and spins forever
  • Nothing loads
  • Links send to error pages
  • Cannot set up virtual care appointment
  • Virtual care interface is buggy
  • A Healthier You feature doesn't load
  • ID card function crashes app
  • Virtual care does not work
  • Virtual care crashes at appointment start
  • Virtual care gives 404 error
  • App sometimes loads
  • Cannot get past login
  • App has not been working (as of 11/28/2022)
  • App gets stuck on 'making secure connection' screen
  • App doesn't load after iPhone update
  • App gets stuck when logging on
  • Current version won't load
  • Newest update wrecked the app
  • App freezes on 'making secure connection'
  • App freezes on 'making secure connection' screen
  • Virtual care is crashing
  • Login or password incorrect error despite being correct
  • App logs me out
  • Username and password don't work anymore

Requested features

7 requests
  • Add Apple Wallet support for ID cards
  • Improve search functionality
  • Simplify navigation
  • Add iOS wallet passes for ID cards
  • Fix virtual care interface
Show 2 more
  • Make app more user-friendly
  • Update the app

ezAccess Mobile

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

MyBlueKC

No in-app purchases

None

ezAccess Mobile

No in-app purchases

Questions

Is MyBlueKC free?
MyBlueKC is free to download, with no in-app purchases.
Is ezAccess Mobile free?
ezAccess Mobile is free to download, with no in-app purchases.
Which has better reviews, MyBlueKC or ezAccess Mobile?
ezAccess Mobile is rated higher. MyBlueKC averages 1.6 out of 5 from 66 ratings, while ezAccess Mobile averages 2.1 from 26 ratings.
Do MyBlueKC or ezAccess Mobile have ads?
Neither MyBlueKC nor ezAccess Mobile shows ads.
Which is updated more often, MyBlueKC or ezAccess Mobile?
MyBlueKC ships an update every 3 weeks, and ezAccess Mobile weekly. Most recently, MyBlueKC was updated on November 3, 2026 and ezAccess Mobile on November 3, 2026.

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