OurSupport vs HelpDesk Host
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
OurSupport
Connect with skilled IT professionals for onsite or remote technical support. Log tickets, use AI chat for instant help, and collaborate in real-time via messaging or voice calls. Offers transparent pricing and subscription plans for unlimited support.
- Ticket logging and management
- Self-help AI chat
- Real-time collaboration
- Voice calling
- Transparent pricing
- Onsite and remote support options
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OurSupport is your go-to IT support platform, connecting customers with skilled engineers for fast, efficient resolutions to technical issues - at home, work, or remotely. For customers: • Ticket logging & management: create and track support tickets with detailed issue descriptions. • Self-help AI chat: resolve common IT issues instantly in the app, no waiting required. • Real-time collaboration: in-app messaging and file sharing to send screens, logs, or documents. • Voice calling: jump into a direct call from any active ticket for urgent problems where text isn't enough. • Transparent workflow: control costs with clear pricing and live progress updates. • Onsite or remote: get help wherever you are, with local technicians ready to assist. • Subscriptions: unlimited IT support across up to 5 devices on one plan - ideal for households and teams. For IT professionals: • Earn on your terms: accept jobs, set your availability, and get paid for onsite and remote work. • Brokers: invite engineers, set their rates, and earn commission on every job. Designed for time-sensitive IT needs, OurSupport enables quicker resolutions through real-time interaction. Download now for reliable tech help at your fingertips!
HelpDesk Host
Get instant or scheduled remote technical support for your devices. Connect securely with a trusted technician to resolve issues efficiently through chat and remote access.
- On-demand remote support
- Scheduled support sessions
- Secure issue resolution
- In-session text chat
- One-time app installation
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Receive on-demand remote support instantly or schedule a session with HelpDesk by RemotePC. Using a one-time app installation, your issues are resolved in a secure way. Features Easy remote support on-demand from your trusted technician. Chat with technicians via text during the session for better understanding of the issues.
Screenshots
Verdict
The clearest difference is rating: OurSupport at 5.0 against HelpDesk Host's 1.3. OurSupport also leads on iOS requirement (13.2 vs 15.6). HelpDesk Host's advantage is ratings volume (900 vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
OurSupport holds the better App Store score, 5.0 against 1.3. That said, the two scores are not equally well evidenced: HelpDesk Host has 900 ratings behind it against 1, so its average is the more settled of the two.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on September 3, 2026 and September 23, 2026 respectively.
| Parameter | OurSupport | HelpDesk Host |
|---|---|---|
| Price | Free | Free |
| Rating | 5.0 (1 ratings) — better | 1.3 (900 ratings) |
| Positive reviews | — | 7.6% of reviews |
| Number of ratings | 1 | 900 — better |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 13.2 — better | 15.6 |
| Further details — not scored | ||
| Size | 72 MB | 14 MB |
| Age rating | 4+ | 4+ |
| Developer | Tsolnetworks Connect Europe, SA | IDrive Incorporated |
Customer experience
OurSupport
HelpDesk Host
Bugs and requests
OurSupport
Not enough reviews yet to summarise bugs or requests.
HelpDesk Host
Reported bugs
2 issues- Join session button not functioning properly
- Compatibility issues with older devices
Requested features
2 requests- Improve security measures to prevent abuse
- Clearer guidelines on legitimate use cases
In-app purchases
OurSupport
No in-app purchases
HelpDesk Host
No in-app purchases
Questions
Is OurSupport free?
Is HelpDesk Host free?
Which has better reviews, OurSupport or HelpDesk Host?
Do OurSupport or HelpDesk Host have ads?
Which is updated more often, OurSupport or HelpDesk Host?
Other comparisons
