MonitorCast Mobile vs Spiceworks Help Desk
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MonitorCast Mobile
Access real-time events, manage personnel, and monitor hardware status from your MonitorCast Server. Control doors, reset controllers, and activate or deactivate card access remotely.
- Real-time event streaming
- User-based event filtering
- Personnel management (activate/deactivate access)
- Hardware status monitoring
- Controller reset functionality
- Door control (lock/unlock, temporary admits)
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MonitorCast Mobile is an application that allows authorized users to connect to their MonitorCast Server. This app provides access to the Dashboard which streams real time events along with user-based filters. Personnel gives access to manage Personnel, such as activating or deactivating card access. The Mobile app also provides hardware status as well as the ability to reset controllers. Additionally, Users can also manage doors as far as locking, unlocking or even sending temporary admits. Your MonitorCast server must 4.5.0 or newer to use this app.
Spiceworks Help Desk
Manage your IT help desk tickets and users on the go. This app provides IT professionals with the tools to respond to, create, and manage trouble tickets from their mobile devices. Stay informed with real-time notifications for ticket updates.
- Manage help desk tickets
- Respond to tickets
- Create new tickets
- Assign tickets
- Ticket notifications
- Manage users
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Manage your Spiceworks Cloud Help Desk - Anywhere. Take your help desk tickets and users with you wherever you go! With Spiceworks Help Desk (mobile), Spiceworks users have the tools and info they need to do their IT jobs – at their fingertips. Used by over 1 million IT pros worldwide, Spiceworks free IT management tools & apps (and online community) simplifies “everything IT” about the IT workday. From network inventory and monitoring to help desk, vendor ratings & reviews and more, Spiceworks delivers everything an IT pro needs to get their daily grind done. All for free. Spiceworks Help Desk for IT Pros. RUN YOUR HELP DESK & TEND TO YOUR TICKETS - See and respond to all of your trouble tickets - Create new tickets, close and re-open existing ones - Add and edit ticket description and details - Assign tickets and set priorities, due date & more - Receive notifications on your mobile device for new/assigned/reopened tickets, and ticket comments ..and you’ll be off-and-running and able to take your tickets and users with you!
Screenshots
Verdict
The clearest difference is rating: MonitorCast Mobile at 5.0 against Spiceworks Help Desk's 1.8. MonitorCast Mobile also leads on iOS requirement (13.4 vs 15.6). Spiceworks Help Desk's advantage is update cadence (monthly vs every 18 months) and ratings volume (60 vs 3). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MonitorCast Mobile holds the better App Store score, 5.0 against 1.8. That said, the two scores are not equally well evidenced: Spiceworks Help Desk has 60 ratings behind it against 3, so its average is the more settled of the two.
MonitorCast Mobile ships an update every 18 months, Spiceworks Help Desk monthly. The most recent releases landed on June 4, 2026 and August 19, 2026 respectively.
| Parameter | MonitorCast Mobile | Spiceworks Help Desk |
|---|---|---|
| Price | Free | Free |
| Rating | 5.0 (3 ratings) — better | 1.8 (60 ratings) |
| Positive reviews | — | 6.6% of reviews |
| Number of ratings | 3 | 60 — better |
| Update frequency | Every 18 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 13.4 — better | 15.6 |
| Further details — not scored | ||
| Size | 10 MB | 6 MB |
| Age rating | 4+ | 17+ |
| Developer | i-PRO Americas Inc. | Spiceworks, Inc. |
Customer experience
MonitorCast Mobile
Spiceworks Help Desk
Bugs and requests
MonitorCast Mobile
Not enough reviews yet to summarise bugs or requests.
Spiceworks Help Desk
Reported bugs
27 issues- Unable to sign into mobile app
- Notifications fail to deliver
- Notifications result in 404 error
- App logs out repeatedly
- App crashes on reply
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- 404 error when clicking notifications
- Errors when closing tickets
- Unable to send messages to update tickets
- App freezes on login
- Tickets are missing on the mobile app
- App doesn't work on iPad
- Tapping notification leads to an error
- Cannot send a response to tickets
- Push notifications are useless hyperlinks
- App doesn't work on iPad
- Cannot login using Google credentials
- Basic functionality is bugged/missing
- App is phone format only, no iPad version
- Ads are too close to send button
- Reply function doesn't work
- Creating a ticket for another user doesn't always work
- Responding to tickets is broken
- Back button opens advertisement
- App doesn't load, spins endlessly
- Due date not saved
- Cannot accept tickets
- App is not syncing
Requested features
12 requests- Make the app open source
- Add dark mode
- Add iPad support
- Add Google SSO
- Improve multi-account support
Show 7 moreShow fewer
- Add API for automation
- Custom mail server settings
- Improve UI/UX
- Fix notification repetition
- Allow ticket deletion/merging
- Improve search functionality
- Add loading/splash screen
In-app purchases
MonitorCast Mobile
No in-app purchases
Spiceworks Help Desk
No in-app purchases
Questions
Is MonitorCast Mobile free?
Is Spiceworks Help Desk free?
Which has better reviews, MonitorCast Mobile or Spiceworks Help Desk?
Do MonitorCast Mobile or Spiceworks Help Desk have ads?
Which is updated more often, MonitorCast Mobile or Spiceworks Help Desk?
Other comparisons
