Transcarent vs My OSF
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Transcarent
Access comprehensive health and care services from your mobile device. Get answers to your questions, find trusted doctors, and connect with virtual or in-person medical care 24/7. Manage your health journey with personalized guidance and convenient access to healthcare.
- Personal Health Guide 24/7
- Virtual Doctor Visits (Video/Chat)
- Find In-Network Doctors
- In-Home Medical Care
- Track Health Metrics (Apple Health Sync)
- Healthcare Coverage Answers
Read full descriptionHide full description
EVERYTHING YOU NEED IN ONE PLACE On your mobile device, anytime, anywhere. Get answers to your healthcare and coverage questions, find high-quality, in-network doctors, and even track your steps and weight* by syncing with Apple Health. YOUR PERSONAL HEALTH GUIDE 24/7 Answers to your questions from people you can trust. Ask your Personal Health Guide any question about your health and care. They will provide you with options, including where you can have your surgery, and will guide you on every step of your health and care journey. We're here for you. CONNECT WITH A DOCTOR IN UNDER 1 MINUTE 24/7 Virtual Doctor Visits. No Copay*. No Cost*. Video or Chat. You choose. HEALTHCARE THAT COMES TO YOU Say goodbye to uncomfortable waiting rooms. Talk to a nurse anytime. See a doctor from the comfort of your couch. You can even get in-person medical care and other treatments you used to get in urgent care facilities, right in the convenience of your home. Download Transcarent to get the health and care experience you deserve. ABOUT TRANSCARENT We believe in putting people in charge of their health and care experiences. Transcarent's easy-to-use solution organizes your complete health and care journey in one place. * Costs may vary depending on your benefits plan * Apple Health integration varies based on your health plan coverage.
My OSF
Access essential health information and manage your care with this comprehensive health system app. Find locations, schedule appointments, view health records, and pay bills conveniently.
- Find healthcare facilities
- Search for doctors and specialists
- Interactive location maps
- Schedule and manage appointments
- Access health records
- Pay medical bills
Read full descriptionHide full description
My OSF is the official app of OSF HealthCare, a comprehensive health system serving Illinois and Michigan. Designed to make your health care experience seamless and convenient, My OSF provides you with easy access to essential information about OSF HealthCare. Key Features: • Locations: Find the nearest OSF HealthCare facility with detailed maps and directions. • Providers: Search for doctors and specialists by name, specialty, or location. • Maps: Interactive maps to guide you to OSF HealthCare locations, ensuring you never get lost on your way to an appointment. MY OSF allows you to locate a patient room, department or amenity using your smartphone, providing turn-by-turn guidance from your current location to your destination! (Not available at all OSF locations.) • Appointment Scheduling: Conveniently schedule, view and manage your appointments. • Health Records: Access your health records and stay informed about your medical history. • Bill Pay: View and pay your bill. Whether you're seeking urgent care, a routine check-up or specialized medical services, My OSF is your go-to resource for all things OSF HealthCare. Stay connected with your health care team and make decisions with ease. Download My OSF today and take control of your health journey.
Screenshots
Verdict
The clearest difference is rating: Transcarent at 4.8 against My OSF's 4.2. Transcarent also leads on update cadence (every 9 days vs every 7 months) and ratings volume (2.2K vs 5). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Transcarent holds the better App Store score, 4.8 against 4.2. That said, the two scores are not equally well evidenced: Transcarent has 2.2K ratings behind it against 5, so its average is the more settled of the two. Written reviews split almost evenly too, at 33% and 33% positive.
Transcarent ships an update every 9 days, My OSF every 7 months. The most recent releases landed on September 25, 2026 and September 10, 2026 respectively.
| Parameter | Transcarent | My OSF |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (2.2K ratings) — better | 4.2 (5 ratings) |
| Positive reviews | 33.3% of reviews | 33.3% of reviews |
| Number of ratings | 2.2K — better | 5 |
| Update frequency | Every 9 days — better | Every 7 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | #177 — better | — |
| Devices | iPhone | iPhone |
| Requires iOS | 16.0 — better | 18.0 |
| Further details — not scored | ||
| Size | 291 MB | 64 MB |
| Age rating | 17+ | 12+ |
| Developer | Transcarent | OSF Healthcare System |
Customer experience
Transcarent
My OSF
Bugs and requests
Transcarent
Reported bugs
51 issues- Blocked from logging into the app
- Reset password function does not work
- Forms are constantly missing
- App crashes when searching for prescriptions
- App requires updates that are not available
Show 46 moreShow fewer
- Login issues with phone number and email
- App gets stuck after trying to login
- App requires disabling ad blocker to launch
- App doesn't open
- Scales keep disconnecting
- Login blackouts lasting days
- Delayed password reset codes
- Ignoring phone security warnings because app wasn't updated
- Can't get updated/push messages from providers
- Unable to log in
- App is buggy
- UI is buggy
- App errors out more than it succeeds
- App gets stacked after trying to login
- Search for pharmacy inconsistent
- Search for drugs shows no results
- App is temperamental when trying to upload or fill out questionnaires
- Login issues with phone number and email
- App crashes constantly
- Reset password function does not work
- App requires updates that are not available
- App doesn't work 65% of the time
- Login blackouts lasting days
- Delayed password reset codes
- App is bugged a new way every week
- Uploaded lab results several times yet asked to upload again
- App doesn't function
- Rx search function is not working
- App claims it needs to be updated but has no outstanding updates
- Unable to schedule virtual appointments
- Unable to log in both with phone number and email
- App makes it almost impossible to get real help
- Login issues with face recognition
- App doesn't open on iPhone or iPad
- Can't login or create a new account
- Forgot password function doesn't send emails or texts
- App won't launch unless ad blocker is disabled
- Telehealth NP refused standard treatment
- Updating 98.6 app leads to Transcarent app issues
- Can't login after update
- App gets stuck after trying to login
- App design requires going into program to view messages
- Search for pharmacy inconsistent
- Search for drugs shows no results
- App is temperamental when trying to upload or fill out questionnaires
- Chat format is terrible
Requested features
10 requests- Add insurance card to Apple Wallet
- Improve login process
- Provide real customer service
- Fix missing forms
- Make tech support easily accessible
Show 5 moreShow fewer
- Allow opt-out of data collection
- Improve app stability
- Fix search functionality for pharmacies and drugs
- Offer weekend hours for guides
- Improve chat functionality
My OSF
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Transcarent
No in-app purchases
My OSF
No in-app purchases
