Fay Servicing Mobile Access vs GoColonial
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Fay Servicing Mobile Access
Access all your loan information in a single, convenient application. View balances, important documents, and track your payment history with ease.
- View loan balances
- Access documents
- Track payment activity
- Centralized loan information
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Go to one place to see your balances, documents, payment activity and much more.
GoColonial
Manage your mortgage loan account with ease. This app provides support for loan inquiries, payment difficulties, and offers opportunities for refinancing and insurance services. It ensures you have access to assistance for your mortgage needs.
- Loan account management
- Mortgage payment assistance
- Refinancing opportunities
- Insurance services
- Customer support for loan questions
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Colonial’s Mortgage Servicing Division is responsible for the day-to-day management of your loan account. As one of the largest mortgage servicers in the country, we know how important it is to be available should you have any questions about your mortgage account, have trouble paying the mortgage due to job loss or financial hardship and to provide additional opportunities, including refinancing and insurance services.
Screenshots
Verdict
The clearest difference is update cadence: GoColonial at every 7 months against Fay Servicing Mobile Access's every 14 months. On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Fay Servicing Mobile Access ships an update every 14 months, GoColonial every 7 months. Both last shipped on October 16, 2026.
| Parameter | Fay Servicing Mobile Access | GoColonial |
|---|---|---|
| Price | Free | Free |
| Rating | — | 4.7 (647 ratings) — better |
| Positive reviews | 32.7% of reviews | 40.0% of reviews — better |
| Number of ratings | — | 647 — better |
| Update frequency | Every 14 months | Every 7 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone |
| Requires iOS | 17.0 | 16.6 — better |
| Further details — not scored | ||
| Size | 201 MB | 42 MB |
| Age rating | 4+ | 17+ |
| Developer | FAY SERVICING, LLC | Colonial Savings, F. A. |
Customer experience
Fay Servicing Mobile Access
GoColonial
User reviews
Fay Servicing Mobile Access
From App Store reviewsWhat we love
- 💡 Easy to use
- 🚀 Convenient payment process
- 👍 Organized and informative
Room to improve
- 🐛 Frequent password resets required
- 🔒 Security issues with login
- 👎 Poor customer service
- 🤯 Frustrating navigation
GoColonial
From 647 App Store ratingsWhat we love
- 👍 Easy to use website
- 🚀 Nicely done app improvements
Room to improve
- 🐛 Frequent crashes and login issues
- 🤔 Annoying terms and conditions prompt
- 👎 Not user-friendly, cumbersome to use
Bugs and requests
Fay Servicing Mobile Access
Reported bugs
3 issues- App crashes frequently
- Login information not recognized
- Unexpected lockouts
Requested features
3 requests- Face ID/Biometric login support
- Improved password management
- More reliable app performance
GoColonial
Reported bugs
2 issues- App refuses to update
- Spinning wheel of death on login
Requested features
2 requests- Easier access to auto-pay settings
- Remove need to re-enter verified accounts
In-app purchases
Fay Servicing Mobile Access
No in-app purchases
GoColonial
No in-app purchases
Questions
Is Fay Servicing Mobile Access free?
Is GoColonial free?
Do Fay Servicing Mobile Access or GoColonial have ads?
Which is updated more often, Fay Servicing Mobile Access or GoColonial?
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